Nayeem Riddhi

Have you missed the edit option from the page template or can you more elaborate on your query, please?

Thanks.

please share your page URL. have you created any audio file package from WPDM? also if possible, Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

There is no enough access for checking the settings as well as customization. please check the role access.

Thanks.

please share your page URL

and which version you are using now?

thanks.

I have seen that the error you have shown is,

[You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘) AND wp_posts.post_type = ‘at_biz_dir’ AND ((wp_posts.post_status = ‘publish…’ at line 1]

can you point out in which line of wpdm-archive add on the error is coming

thanks.

please see the console error, if there any error exists. and then let me know.

Thanks.

There may be confliction with Divi theme settings, custom code, or may have a confliction Divi theme code. I think you have a membership of Divi theme you can knock here for that,https://www.elegantthemes.com/forum/ for the Divi theme conflict

thanks.

Hi,

please follow these steps for updating the plugin if you are facing any problem,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download the latest version from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and install the latest version
3 ) Put your license key and activate the license key

I hope, it may help you.

You should follow two hierarchy like,

and Package Access = Package Access empty + Category Access(Subscribers) = Subscribers

or Package Access = Package Access(subscriber) + Category Access(Subscribers) = Subscribers

I hope you have understood.

Thanks.

Hi,

wpdm_sliderwill show slider only from the featured image. you shall also find a demo here for the demonstration purposes, https://demo.wpdownloadmanager.com/wpdmpro/slider/

Hi,

I have checked your issue. I have also tried making a combination of style/scripts from Downloads > Settings > User Interface. But it is not working. But tab is working after switching the theme like I have switched the theme to Attire, then it is working. I think the tab menu is conflicting anywhere within Divi. let me know. there can be a theme option too for the DIVI theme.

Thanks.

Hi,

It is a version displaying bug. The latest version is wpdm-form-lock-1.7.5. I hope all of you have understood.

Thanks.

Hello,

Sorry for the inconvenience. It’s just a CSS issue, that’s bothering you. but it has been resolved, you should make sure that after any CSS making the change you should clear the browser cache or page cache value. I have tried it but seems that working fine from my side. it is also working as first and second one should work. I can also make a video for you that, it is working from my side. thank’s for your understanding.

Sorry for the inconvenience. Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Hi,

You can follow these steps as it has been described in the article here for adjusting upload max filesize,

How to Increase the Maximum File Upload Size in WordPress Download Manager

I hope your problem will be resolved.

Thanks.

Hi,

Category access for roles and packages follow these steps as I describe below,

before giving access to a certain category for a particular role you have to set like as I image attached, you should use Use Link Template option and your particular role,

then you have to make empty forAllow Access option or giving a particular role on it like as I image attached,

because Package Access = Package Access + All Category Access = All Visitors + Subscribers = All Visitors

and Package Access = Package Access empty + Category Access(Subscribers) = Subscribers

or Package Access = Package Access(subscriber) + Category Access(Subscribers) = Subscribers

Hope you have understood.

Thanks.

Hi,

are you facing the problem with updating the plugin? please follow these steps for updating the plugin,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download the latest version from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and install the latest version

I hope, it may help you.

• This reply was modified 5 years, 7 months ago by Nayeem Riddhi.

We have found the issue. the update is coming with the next release.

Thanks.

It will export the XML file. But you can also export the packages using feature of WPDM. There are options available JSON, XML, and CSV. you can use any of them.

Thanks.

I have checked that the search filter resides within the page template/single download file and not in the sidebar of your page referred. and it is working fine from here. can you clear the browser cache or enable/disable style/scripts from Downloads > Settings > User Interface for checking.

thanks.

Hello,

Have you modified the file which I have edited before or you don’t want to change it? let me know

Thanks.

Does it happening with the WP Pro Membership add on or email lock option you are using? let me know.

Thanks.

Yes, you can use Multilevel Affiliates add-on. This will help you with affiliate recruitment, management, and tracking while you are using WordPress Download Manager Pro along with Premium Package Add-on. this plugin can increase your sale 10 times more than any other plugin as well as manage your membership is a better way than others.

please create a ticket here, if you are facing any problem and explain briefly what you are trying to do. we shall try to help you.

Thanks.

Which PHP version you are using? if possible, Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

For the frontend, you can easily edit it from

download-manager\tpls\wpdm-add-new-file-front.php file and the text as your own requirements.

you can follow the link below documentation,

Template Files

As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in the folder naming wpdm-add-new-file-front.php and edit the text as your requirements. let me know. if it helps you.

Thanks.