Nayeem Riddhi

Please, give your temporary wp-admin login details in a private reply for checking the issue.

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If your theme has scripts settings I can check it easily but it is missing there. it has to be checked your theme enqueued scripts comment out one by one which script causing this.

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Hi,

The context reside in download-manager\tpls\wpdm-all-downloads.php file in line number 38. After modification, you can also make a backup for that file for the next update purpose following this doc, https://www.wpdownloadmanager.com/doc/template-files/

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Hello,

If anyone facing the same problem please, give your temporary wp-admin login details in a private reply for checking the issue. it is working fine from our side.

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Please mail support@wpdownloadmanager.com any payment related issue.

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Hello,

Have you followed this doc, https://www.wpdownloadmanager.com/doc/wpdm-webhook/, let me know.

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The login credentials are not working,

Error : The password you entered for the username download manager is incorrect. Forgot Password?

please check

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Hi,

I have checked your issue. There are approximately 41 plugins active in your site. I think there may be somewhere making the conflict. For the conflict, the package info also not showing here, https://jctest.co.za/jwaterintranet/download/wpdm-test/. I have switched theme, then it is showing. The form lock also show when I disable bootstrap js and CSS from Downloads > Settings > User Interface. please check.

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checking your issue soon.

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Hi,

You are using an old version. please update your copy to the latest one. the problem will be solved.

Thanks.

Hi,

You are using an old version. please update your copy to the latest one. the problem will be solved.

Thanks.

Please, give your temporary wp-admin login details in a private reply for checking the issue.

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I have checked that this is causing for your theme scripts. Any of your theme script conflicting this default feature. I have switched to another theme it is working fine there.

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Hi,

Please put your correct license key and try to update, if it doesn’t help you,

You can follow one of these steps for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Or

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Use a good file manager or FTP or asset manager option for uploading the plugin zip
4 ) Extract it in your plugins folder and activate from the plugins dashboard menu panel

Thus, it may help you.

Thanks.

Hi,

You can use tag__not_in (array) – use tag ids. in your shortcode parameter

Thanks.

Please remove from your account dashboard the Linked Sites. after testing activates again to your live site. I hope it may help you.

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You will get a New Sale Notification. if you have set in your theme General Settings Administration Email Address correctly.

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Hi,

Stripe is working fine with test mode. But with the live mode there causing some problem. soon you shall get an update.

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Ok, I am going to talk about this with our senior staff.

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Yes, please let me know if it is working fine now.

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Hi,

It is now working fine with the testing package, https://ltojconsulting.com/download/wpdm-test, you should set the Stripe Webhook
Event types:checkout.session.completed I have tested with test mode with our testing webhooks key. please adjust it your own now.

Thanks.

• This reply was modified 5 years, 11 months ago by Nayeem Riddhi.

We have found the issue with the latest version. soon you shall get an update.

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Can you check to switch theme to others? please let me know.

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Hello,

Sorry being late. Can you please, give your temporary wp-admin login details in a private reply for checking the issue in a close look.

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please double click it is working fine from my side.

Thanks.