Nayeem Riddhi

Checking

Hello,

Sorry for the inconvenience. please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Hi,

I want to inform you that, Bootstrap itself has not such a column option that has 20% of the width of the total width that will bring you 5 item per row. But it requires special customization. you can also see the doc here, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/ that cols: Number of columns for desktop/laptop layout, value range 1 ~ 4. so it is required special customization.

Thanks.

I have checked your site wp-admin backend plugins panel. But there no installed WPDM PRO plugin and the add ons. hearing back from you.

Thanks.

Hi,

I have checked your issue. I have also created a test package, https://www.nra.co.za/download/wpdm-test-2/. and it is working fine with a locked option. please check.

Thanks.

Hi,

Sorry for the inconvenience.
You can follow one of these steps for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Or

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Use a good file manager or FTP or asset manager option for uploading the plugin zip
4 ) Extract it in your plugins folder and activate from the plugins dashboard menu panel

Thus, it may help you.

Thanks.

Oops just checking, I think it will take time. just try to back to you.

Thanks.

Glad to hear this

Thanks.

The message basically,

Code has been sent to the email address associated with your account.

when trying to login with the associate email then it sends the auto-generated code.

hope you have understood.

Thanks.

What feature do you want in the steps, can you check the multiple files tag called [file_list]. you can also see an example here.

Thanks.

We shall try to fix the issue.

Thanks.

Are this ID’s creating for download links? please let us know.

Thanks.

Please mail support@wpdownloadmanager.com any payment or auto-renewal issue with your details order id.

Thanks.

I have checked your issue. This feature working fine from our side. I think there may be conflicting within one of your plugin or theme also be. Can check through enable/disable plugins also you can check through switching theme.

Thanks.

Hello,

You didn’t set up the App Id here as I image attached,

please set up those settings and then let me know if everything working fine.

Thanks.

please knock here with your requirements and payments in detail. https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade. I hope you shall get help.

Thanks.

Hi,

Can you check enabling/disabling scripts from Downloads > Settings > User Interface. the login is not working. please check.

Thanks.

Hi,

You can follow one of these steps for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Or

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Use a good file manager or FTP or asset manager option for uploading the plugin zip
4 ) Extract it in your plugins folder and activate from the plugins dashboard menu panel

Thus, it may help you.

Thanks.

Hello,

Sorry for the inconvenience. I have checked your issue in detail and I have referred the issue to our senior developer. he is checking the issue. tomorrow I shall again ask for this issue if it gets solved.

Thanks for your appreciate patience.

Extremely sorry for the inconvenience. I have transferred the issue to our senior developer. we are working on this. soon, you shall get an update. and for Select Member option, it has to have a close look with your site what may be causing the issue.

Thanks.

Everything is okay now. It was caused because of using an old version of WPDM plugin. I have updated to the latest. Now everything working fine. please check.

Thanks.

While trying to log in this message is showing,

An Authentication Code has been sent to the email address associated with your account. Look for an email with “Login Authentication Code” in the subject line.

please check

Thanks.

Sorry for the inconvenience.

You can follow one of these steps for now,

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.

Or

1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Use a good file manager or FTP or asset manager option for uploading the plugin zip
4 ) Extract it in your plugins folder and activate from the plugins dashboard menu panel

Thus, it may help you.

Thanks.

Glad to hear this.

Thanks.