Hope you are well. And sorry for the inconvenience. You can check this issue by enabling/disabling style/scripts from Downloads > Settings > User Interface. It can conflict with other plugins and your active theme scripts too. you can also try enabling/disabling them. please check and let me know if you have any query more
Hope you are well. Thanks for writing to us. Are you searching email lock option in download? Please kindly check the email lock section from here, https://www.wpdownloadmanager.com/doc/add-new-package/lock-options/. And you will also able to customize the email template from Downloads > Templates > Email template. Please kindly check and let me know.
The shortcode is working as expected from our testing site in other browser like firefox too, https://wpdmpro.w3eden.com/wpdm-test-52, also from your site without cat_field paramater, the shortcode is not working, but in shared link working. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check the process and let me know.
I have tested here with normal shortcode, https://www.med-in-occ.org/wpdm-test/, it is working properly as expected here. I think the problem is arising from your accordion contents. Please kindly check.
Sorry for your all inconvenience. I have found the issue. It was the bootstrap that was disabled from Downloads > Settings > User Interface. I have enabled now that the issue has been resolved. I have also added the below css in Customizer > Additional CSS
Hope you are well. And sorry for the inconvenience. Please kindly share the issue related order ID details, thus we can proceed further for it. Please kindly check and let me know.
