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Sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
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Hello Steven,
Hope you are well. And sorry for the inconvenience. Can you please share the order id details thus I can forward it to our related team authority for the issue. Please kindly check and let me know.
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It may have a conflict between your plugins or theme too. Am i able disable one by one other plugins for testing if there any conflicts. I can also switch theme to another for checking. Please kindly check and let me know.
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I have checked the Flyer section download, it seems that the download is working properly as expected for those packages. Please kindly check and let me know.
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I have back information from our team authority that, please kindly wait 24 hour for your issue. I hope within this time the issue maybe get resolved. Please kindly check.
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Please kindly share the related URL.
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Please kindly have patience. I have information from our team that, you may receive a response within this week. We are sorry for the delay.
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Have you replied amy message here? Please kindly check.
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Any meta-data you may include to tha packages, thus it maybe conflicting for updating default value. Please kindly check.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
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Hello Michael Rollins,
Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
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I have back with information from team member that, please kindly use this CSV file and format, https://we.tl/t-d4vAhYKDiQ, I hope it may work properly for you. Please kindly check.
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We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
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Ok, so you have ensured that multiple tags along with this structure of tags are working but individully single tag like these are not working “3ds”, “5ft”, “4mt”, “6yt”, please kindly check and let me know.
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Ok, I have checked your issue. can you please kindly keeping another tag along with 3ds if it is working for you. Please kindly check.
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Sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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If you want apply to existing packages, you have provide the ids too. Please kindly edit sample.csv file or my provided csv file. I hope it may work properly for you. Please kindly check.
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I have tried with editing sample.csv file. It is working properly for 3ds tag, please kindly check here, you can also download the CSV file here, https://we.tl/t-e3bM6Ot8dN. Please kindly check.
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Can you please try editing the sample.csv file? Please kindly check and let me know.
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Is there any speacial data you have included or added to the packages those are not working for updating lock option, because other many packages are working. Please kindly check and let me know.
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If the issue raising on one or two packages, it can be database issue too. However, you can maually update the packages if they are two or three in number. Please kindly check.
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Hello Pranav Deobhakta,
Hope you are well. Thanks for writing to us. Please kindly check for creation fields from Downloads > Settings > Quick Forms section. I hope then you may get the option for email lock. Please kindly check.
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Hello CIALGAR,
Hope you are well. Sorry for the inconvenience. We have this documenation for bulk importing,
https://www.wpdownloadmanager.com/doc/bulk-import/, you can follow this, and you can also edit this csv file for proper importing, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv. Please kindly check and let me know.
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I have information from our team that, please kindly wait for the WPDM PRO version v6.7.8 for your issue. Please kindly check.
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I have again forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.
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