Page 442 – WordPress Download Manager

Mar 31, 2021 at 2:09 am in reply to: items_per_page Not Working #149633

Nayeem Riddhi

Moderator

Hi @CSDS,

Please open a separate ticket for your issue, please, I shall try to help you

thanks

Mar 31, 2021 at 2:05 am in reply to: Automatically subscribe users group to download files #149632

Nayeem Riddhi

Moderator

Can you check this Mailchimp add-on, https://www.wpdownloadmanager.com/download/mailchimp-subscription/, here is available the option for adding subscribers to the group as well

thanks

Mar 31, 2021 at 1:37 am in reply to: Enable editors such as Gutenberg within template page #149630

Nayeem Riddhi

Moderator

In the page template generally template tags get dynamic, but for shortcode, you have to put the shortcode in the page/post for making the dynamic content

thanks

Mar 31, 2021 at 1:33 am in reply to: Send email notification to selected members not working #149629

Nayeem Riddhi

Moderator

Item Update Notification Email is related to newsletter add-on and I think you are talking about Campaign Subscriber widgets, can you please share the related where the creating subscription error? please let me know then

thanks

Mar 31, 2021 at 12:31 am in reply to: Open in Browser and don´t zip #149626

Nayeem Riddhi

Moderator

Are you using this add-on, https://www.wpdownloadmanager.com/download/wpdm-extended-short-codes/ and this shortcode, [wpdm_tree], please let me know, this shortcode also provide you parameter for packages inside a category folder, please let me know

thanks

Mar 30, 2021 at 1:54 pm in reply to: There was a library of icons to download #149590

Nayeem Riddhi

Moderator

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

Mar 30, 2021 at 1:53 pm in reply to: Premium Package add-on conflicting with Themify Builder #149589

Nayeem Riddhi

Moderator

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

Mar 30, 2021 at 1:48 pm in reply to: Rename CPT #149588

Nayeem Riddhi

Moderator

Yes

thanks

Mar 30, 2021 at 1:38 pm in reply to: Rename CPT #149586

Nayeem Riddhi

Moderator

please put this code in your active theme functions.php,

add_filter( 'post_type_labels_wpdmpro', 'news_rename_labels' );

function news_rename_labels( $labels )
{
    # Labels
    $labels->name = 'News';
    $labels->singular_name = 'News';
    $labels->add_new = 'Add News';
    $labels->add_new_item = 'Add News';
    $labels->edit_item = 'Edit News';
    $labels->new_item = 'New News';
    $labels->view_item = 'View News';
    $labels->view_items = 'View News';
    $labels->search_items = 'Search News';
    # Menu
    $labels->menu_name = 'News';
    $labels->all_items = 'All News';
    $labels->name_admin_bar = 'News';

    return $labels;
}

I hope it may rename the CPT label of WPDMPRO post type

thanks

Mar 30, 2021 at 11:37 am in reply to: How can I get 4.9.0 version of plugin? #149581

Nayeem Riddhi

Moderator

Hi,

It is better for you if you use the latest version of WPDM, for updating the WPDM, you may follow this procedure, please simply click the Save Settings again for the license key option from Downloads > Settings > License, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this time, and if you want the older version of WPDM, Please mail support@wpdownloadmanager.com, I hope you may get the help

thanks

Mar 30, 2021 at 10:16 am in reply to: Templates #149578

Nayeem Riddhi

Moderator

please check the option as I image attached,

I hope it may help you

thanks

Mar 30, 2021 at 10:02 am in reply to: Pro version not working properly (500 Error) #149577

Nayeem Riddhi

Moderator

If you have a 500 error revealed in your Browser console, it’s mainly due to a PHP Error, And

It’s mainly due to several factors :
– the CURL extension isn’t installed as it’s required by this plugin
– the allow_fopen instruction is not enabled
– your Memory limit is too low (you will need at least 128M, 64M is pretty low!)

Server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause…

If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

If you weren’t able to resolve the issue by either resetting your plugins and renaming your .htaccess file, we may be able to help, If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

please check and let me know.

Thanks

Mar 29, 2021 at 4:40 pm in reply to: All downloads are no longer available after migration #149547

Nayeem Riddhi

Moderator

I have checked that there are lots of files created on your side, but it is very hard to add those files attachment again manually one by one, can you please try again properly from your old server to the new server, please try again

thanks

Mar 29, 2021 at 3:56 pm in reply to: Lost Downloads and Form Lock not working anymore #149543

Nayeem Riddhi

Moderator

I have successfully logged in, but it is not redirecting to the admin dashboard, for transferring/moving site one to another you may check this article, https://wordpress.org/support/article/moving-wordpress/

thanks

Mar 29, 2021 at 2:06 pm in reply to: Prime theme has no archive page? #149535

Nayeem Riddhi

Moderator

Hi @amrayu78,

Can you please open a separate ticket for your issue, please

thanks

Mar 29, 2021 at 2:04 pm in reply to: Registration and access form #149534

Nayeem Riddhi

Moderator

I think it is working fine here, https://www.arfincaraiz.com/wp-admin/, Are you trying the WPDM login shortcode and option, please check and let me know

thanks

Mar 29, 2021 at 1:43 pm in reply to: all tags are missing and new tags not showing on the webpage #149528

Nayeem Riddhi

Moderator

please use the tags template tag on your link or page template, I think it should work then

thanks

Mar 29, 2021 at 1:30 pm in reply to: dear team the CSV Import feature is not working #149527

Nayeem Riddhi

Moderator

Can you share the pagination related page? please let me know then

thanks

Mar 29, 2021 at 1:28 pm in reply to: All downloads are no longer available after migration #149526

Nayeem Riddhi

Moderator

I have checked that all files are missing from attaching files, I think moving the files/packages maybe not done in the right way. for moving site you may check this article too, https://wordpress.org/support/article/moving-wordpress/

thanks

Mar 29, 2021 at 1:00 pm in reply to: Turn off Auto renew #149525

Nayeem Riddhi

Moderator

Please mail support@wpdownloadmanager.com with your Order Id details. I hope you should get the help

Thanks

Mar 29, 2021 at 9:28 am in reply to: Where did the Author field go? #149514

Nayeem Riddhi

Moderator

I think those meta box related to any add-on or plugin, can you please check other plugins of your site too

thanks

Mar 29, 2021 at 9:15 am in reply to: Registration and access form #149513

Nayeem Riddhi

Moderator

please try now, it is working fine

thanks

Mar 29, 2021 at 8:38 am in reply to: dear team the CSV Import feature is not working #149509

Nayeem Riddhi

Moderator

For exporting the CSV file, you can’t able to directly import the same CSV file. for that, you may follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/, and also you may follow the Tools > `export/import feature of wordpress

thanks

Mar 29, 2021 at 5:44 am in reply to: Buy 2 add-ons and they don’t work #149504

Nayeem Riddhi

Moderator

Hi,

you can follow the link below documentation,

Template Files

by default, you are using link-template-default.php for link template and page-template-default.php for the page template. As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in tpls>page-templates for page template or tpls>link-templates for link template. And you have to replace [download_link] with <a href="[download_url]" class="btn btn-primary" target=_blank>[link_label]</a> in related php file.

Thanks.

Mar 29, 2021 at 5:40 am in reply to: dear team the CSV Import feature is not working #149503

Nayeem Riddhi

Moderator

I have checked that CSV sample file import is working fine from your side, can you please elaborate more on your issue

thanks

Nayeem Riddhi

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