Nayeem Riddhi

Has the problem occurring only single package, I have checked that other packages are ok, can you please create the same package with the same files, I hope it should work fine too, please also adjust the package settings too, I hope it will be okay then

thanks

please check my video,

I think it is working fine from my side

thanks

For auto-renewal issues, please mail support@wpdownloadmanager.com with your Order Id details. I hope you should get the help

Thanks

Has the problem been resolved on your side? please let me know

thanks

For PDF previews, you may check this page template Single Column With Doc Preview as I image attached,

please let me know if you have other queries

thanks

Hi,

For Invalid File Type updating ( 3.1.17 or 5.3.7 ), you may face the following 2 issues:

• Upload is not working
• Showing “Invalid File Type” error when trying to download

Here is the reason and solution:
<hr/>
From WPDM Free 3.1.20 and WPDM Pro 5.3.7, we have changed the file type validation process during file upload and download. Now, you have to white file types to allow them to upload or download. You will find the option at Admin Menu ► Downloads ► Settings ► Basic Settings Tab ► Upload Settings section.

Please add file types ( texts, multiple texts separated by a comma ) as shown on the marked image. And then save settings. The shall resolve the issue.

or, Just Keep it Empty for WordPress default use as I image attached

thus it may resolve the issue

thanks

Hi,

If you are trying package link over download text for this shortcode wpdm_all_packages, I have made a custom file that will render you download text for package link, please copy this Pastebin URL code,

https://pastebin.com/crEif8Vb

then try to paste download-manager > tpls/tpls3 > wpdm-all-downloads.php file, if you are using bootstrap4 then tpls, bootstrap3 then tpls3, for making backup the file, please follow this doc, https://www.wpdownloadmanager.com/doc/template-files/

please let me know, if it works from your side

thanks

Can you please switch to another caching plugin, for a better performance cache plugin, you may check this doc too, https://www.wpdownloadmanager.com/best-wordpress-caching-plugins-for-better-performance/ or please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

For document preview, you may check this option as I image attached from the Download > Settings > Basic > Open in Browser option

I hope this may help you

thanks

Do you want to redirect the wpdm_all_packages download link to another page, I think it needs editing the core php file, please let me know

thanks

Can you please disable other plugins again, then please let me know for checking the issue again

thanks

If above suggest not resolved your issue,

please just removed this message from the Downloads > Settings > Basic

Download Limit Message:
<code><i class=”fa fa-exclamation-triangle”></i> Download Limit Exceeded!</code>

I hope this will work fine then

or you can also give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

Hi,

You can override another 404 image from the assets/images folder, thus it may work, but you have to override again the image when you shall update the plugin

thanks