Nayeem Riddhi

Hello @juan_ateb,

Sorry for the inconvenience. Can you please reactivate your login credentials or, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello @jrpajr,

Hope you are well. If you have already created a package. Then you will also be able to upload/attach files for that package. If you have kept just the file name you should keep the files in wp-content/uploads/download-manager-files dir too. And for local files, you will not be able to attach files from the local PC drive directly, or you may please attach a live server file URL there. It will also help you upload files properly. please check and let me know then

Thank you and regards

Hello @juan_ateb,

Hope you are well. Please activate/deactivate Premium Packages – Sell Digital Products Securely add-on again. you may also reinstall the add-on again. I hope it may resolve the issue from your side. please check

Thank you and regards

Hello @lukehart,

As per documentation, you have to use this shortcode [wpdm-accordion] any page/post editor. Thus you shall get the layout like this, https://demo.wpdownloadmanager.com/wpdmpro/accordion/. I hope you have understood

Thank you and regards

Hello @raajsajaniya,

It can be a copyright issue. If I clone the same layout from the reffered site, he can claim the issue. He is also our client. It is better to contact him directly for the same layout. I hope you should get the help.

Thank you and regards

Hello @hheim,

The text “has been added to your cart” reside in

plugins\wpdm-premium-packages\includes\libs\cart.php file

please check. I hope it may help you

Thank you and regards

Hello @studio-caprioglio,

Hope you are well. And sorry for the inconvenience. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello @welswebmaster,

Glad to hear this your problem has been resolved

Thank you and regards

Hello @hheim,

Please check the Download > Settings> Frontend Access option, where you can able to adjust the login page

and for login form shortcode, you may visit this doc,

https://www.wpdownloadmanager.com/doc/short-codes/wpdm_login_form-user-login-form-short-code/

if this doesn’t help you, can you please elaborate on /login only for the frontend requirement? please let me know then

Thank you and regards

Yes, you can use our Attire theme too, please check it from here,

Attire – All-in-One WordPress Theme

And Glad to hear this your problem has been resolved. If you get some moments and if you like our plugin as well as support, can you please give us a 5* here. It will inspire us a lot.

Thank you and regards

Hello @welswebmaster,

Hope you are well. And sorry for the inconvenience. The password lock for WPDM packages is working fine from my side. I think there may be conflicting within your plugins and theme. There is also an error appearing in the console log. can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then

thank you and regards

Hello @lukehart,

Hope you are well. Can you please elaborate on this feature?

Package > Category > Timepieces > Timepiece Name

And I have checked that you have not installed WPDM Accordion add-on already. can you please check it again?

Thank you and regards

Hello @ipiyo,

Does it not working from the package settings from your side? please let me know

Thank you and regards

Hi,

For add-on updates, for now, you can follow these steps,

1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version and activate.

If the problem persists, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello @cleartouch,

Hope you are well. Sorry for the inconvenience. I have been informed by our developer team that, the feature you are urging for is not possible yet. But we have noted it for implementation. However, you can also use our form lock add-on,

Form Lock – Ask users to fill a form to get access to download

we have Form Visibility Settings there. please check

Thank you and regards

Hello @hheim,

It would be {active-theme}/download-manager/partials/resolve-order.php. I hope this may help you. Have a great day

Thank you and regards

Hello @nguyenhung,

Sorry for the inconvenience. Are you talking about frontend uploaders, who are selling/uploading products on your site? please let me know. If I get you, you are also trying they will also get emailed when another purchase is made by a user for the product. please elaborate on this issue

Thank you and regards

Hello @nidorn65,

please put this code in your Theme style.css. I hope it will work fine then from your side for the issue

.modal-backdrop {
       position: inherit !important;
    }

please clear the cache of your site for watching the effect and please let me know then

Thank you and regards

Hello @swanzack,

It is working fine with the latest version of WPDM – Advanced Access Control from my testing side, I have checked that your settings for Hyper Text Transfer Protocol are not same as I image attached,

Can you make the same for them, I hope it can resolve your issue. please let me know

Thank you and regards

Hello @swanzack,

I think you are talking about this page, https://www.creascoop.org/membres/membres-navigation/, here for Resources – Info has been used wpdm_category shortcode. And I have checked that you are using the free WPDM version, Free version doesn’t have the option, When a user is not allowed to download: Hide Everything, but only block download button. Your requirement is even the files that are not available for the user file not be shown at all, without a download button hide everything of files is only available in the PRO version. And if you are talking about the WPDM Packages by Category widget from Appearance > widgets, it also covers same feature. I hope you have understood now

Thank you and regards

Hello @swanzack,

Can you please elaborate more on your issue? if possible, please share your related URLs, and please, activate your temporary wp-admin login again for checking the issue.

Thank you and regards

Hello @lukehart,

Can you please share the related URL/screenshots for more clarification? if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello @lukehart,

You can keep PDF file types in the PDF category, and JPEG file types in the JPEG category. Thus you may keep it working properly with different categories. please let me know

Thank you and regards

Yes, you can do it by giving a comma operator for each email. It is working fine from my side. please check

thank you and regards

Hello @hheim,

please follow this doc, https://www.wpdownloadmanager.com/doc/template-files/

Copy files from/plugins/premium-packages/templates/ dir to {active-theme}/download-manager

Now remove all files from {active-theme}/download-manager except the ones you need to modify

Update template file(s) in {active-theme}/download-manager dir as per your need

Thus, I hope it will work fine

Thank you and regards