Forum Replies Created
Hello ian-ct,
I have checked that, you are using the old version of WPDM. Can you please update it to the latest version and also found that the appearance of the default page template is not as usual on your site. Have you modified the page template files from your side? please let me know
Thank you and regards
Hi Alessandro,
Can you please elaborate more on this issue? If I can help you. However, I think your main topic issue may get the resolution. please let me know, if you have any other queries
Thank you and regards
Hello Tamra,
Hope you are well. Yes, it is possible to customize the frontend uploader appearance. you can browse the file/folders from wp-content\plugins\download-manager\src\AuthorDashboard\views\author-dashboard this directory and adjust it according to your requirements. If some sections get narrow or not fully viewable, you can adjust your theme style/scripts or WPDM style/scripts too from Downloads> Settings > User Interface.
And after changing any file code, you can follow this doc for making a backup that files for the next update,
Thank you and regards
Hello Rob,
Hope you are well. And sorry for the inconvenience. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello cosmin,
I have found the issue. Soon you shall be updated
Thank you and regards
Hello Juan Gordo,
The issue is still in our bug lists. I hope soon it will be updated
Thank you and regards
Hi Alessandro,
If any updated version is released, it will not lose the previous data if you update the plugin to the latest version. I hope you have understood
Thank you and regards
Glad to hear this your problem has been resolved. If you get some moments and if you like our plugin as well as support, can you please give us a 5* here. It will inspire us a lot.
Thank you
Hello William,
For Form Lock, the PDF preview will not appear and view as usual, because the package has been locked already,
unless it is working fine as usual, please check
https://soulforce.electricembers.net/download/wpdm-test/
Thank you and regards
Hi Alessandro,
Sorry for the inconvenience. can you please share a screenshot or screen video of which version feature you are talking about? I shall check it for you
Thank you and regards
Hello JUNTO LLC,
Is there any contact URL, that I can discuss with them regarding the issue? please let me know
Thank you
Hello cosmin,
Can you please elaborate on the issue please here? I shall check it for you
Thank you and regards
Hello
Any error, you are seeing in the browser console, while pressing complete payment. please check and let me know
Thank you and regards
Hello Cedric,
Please check now. If it is working for you now. I have created a single-wpdmpro.php file in your active theme and adjusted the code.
Thank you and regards
Hello Niladri,
Hope you are well. And sorry for the inconvenience. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Cedric,
Sorry again. Please check the credentials. It may be an editor or subscriber role. please check
Thank you
Hello Juan Gordo,
It is working fine from my side now. Can you please check from your side too? If the error again appears, please check the browser console, if you can see any error. please let me know then
Thank you and regards
Hello Yoann,
No. It will disappear after every update. You may need to keep it backup in your local PC or own storage
Thank you and regards
Hello dshank,
I have checked that, you are using a very old version of WPDM. Can you please update your version to the latest one. please let me know then, if it resolves the issue
Thank you and regards
Hello Yoann,
Hope you are well. WPDM->settings->updates sometimes will not work with some sites for server settings. For now, For add-on updates, you can follow these steps,
1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version and activate.
I hope it will work fine then
Thank you and regards
Hello Juan Gordo,
This issue is not happening from our many users. I think particularly some plugins from your side causing this issue, like cache plugin that can cause the issue too. can you please enable/disable other plugins for checking that issue? please let me know then
Thank you and regards
Hello Cedric,
It needs to admin role to adjust the code for WPDM single page. or, you are also able to adjust it. Just create a single-wpdmpro.php file in your active theme, then copy the code from your theme single.php file and find out which portion of code is responsible for the navigation and remove that from the single-wpdmpro.php file. Thus it will work fine then for you. please let me know
Thank you and regards
Hello JUNTO LLC,
This error is appearing here, for the issue in the browser console,
Can you please refer to them? I hope it will help them
Thank you and regards
Hello Michael,
Hope you are well. And sorry for the inconvenience. We have found the issue. soon you shall be updated
Thank you and regards