Nayeem Riddhi

Hello Michael,

Hope you are well. And sorry for the inconvenience. Can you please share the related URLs? if possible,

Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello cosmin,

Can you please elaborate on which module you are talking about for the Gutenberg add-on you are facing the issue, please let me know then

Thank you and regards

Hello Matt,

Can you please open a separate ticket for your issue, please? We shall check it for you

Thank you and regards

Hello Kelly,

In the WPDM latest version, there are no such xml files like this from my side from that directory. I think it is produced from your side. you can also check the test running the WPDM PRO version in your local environment too.  please let me know then

Thank you and regards

Hello,

Sorry for the inconvenience. I have found the issue and forwarded it to our developers. I hope soon there should be an update for this. Thanks for your appreciation

Thank you and regards

Hello,

Sorry for the inconvenience. I have found the issue and forwarded it to our developers. I hope soon there should be an update for this. Thanks for your appreciation

Thank you and regards

Hello,

Sorry for all of your inconvenience. I have forwarded the issue to our developers. I hope soon there will be an update for this

Thank you and regards

Hello CC,

Hope you are well. And sorry for the inconvenience.  Can you please elaborate on the issue of the checkbox field where you are using in package setting with CSV bulk import, And can you please elaborate on the issue of custom fields with date, if possible you can also share the CSV file here too. please let me know then

Thank you and regards

Hello Jodi,

Hope you are well. And sorry for the inconvenience. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Sean,

Are you using the builder module? It is still loading, but not opening the edit page. Is there any such issue with that? please let me know

Thank you and regards

Hello Gilardi,

Hope you are well.  For folder create for packages, can you please check this add-on and it’s wpdm_tree shortcode,

WPDM Extended Short-codes – WordPress Download Manager (wpdownloadmanager.com)

And for Access-based protection, can you please check this doc?

Allow Access: Access Control Option – WordPress Download Manager (wpdownloadmanager.com)

please let me know, if those help you and if you have more query

Thank you and regards

Hello Ninouche,

I have found the texts in WPDM – Extended Short-code add-on. I shall check the issue in detail if there exists such issue with this

Thank you and regards

Hello Nohud,

Hope you are well. Are you trying to bind the packages to the categories, For Category access and package roles please follow the below steps as I describe below,

Before giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for Allow Access option or have to give a particular role on it like as I image attached or as usual for select member option too,

because

Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors

and Package Access = Package Access empty + Category Access(Author) = Author

or Package Access = Package Access(Author) + Category Access(Author) = Author

More details can be found in the below link,

https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/

Hope you have understood now.

Please let me know

Thank you and regards

Hello Mc Carter,

Hope you are well. And sorry for the inconvenience. Can you please share the related URLs? if possible, Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Scott,

Hope you are well. please update your version to the latest Version 6.1.2 . I hope this issue will be get resolved. please let me know then

Thank you and regards

Hello Elizabeth,

You are welcome. Please let us know if you have any query in the next time

Thank you and regards

Hello Kelly,

From my side with the WPDM latest version, there is no such xml file in this folder

wp-content\plugins\download-manager\src\Package\views\link-templates

are you talking about this path? please let me know

Thank you and regards

Hello Kirsti,

For bulk import files, you may follow the above instruction

And For transferring WPDM, you may use a good FTP tool or you can also follow this doc too, I hope that will work fine too https://wordpress.org/support/article/moving-wordpress

please let me know

Thank you and regards

Hello Albert,

I have adjusted your requirement from wp-content\plugins\download-manager\src\User\views\dashboard\edit-profile.php

and comment out this line,

do_action("wpdm_edit_profile_form");  line number 40

please check, if everything is working properly now and let me know

Thank you and regards

Hello Albert,

Glad to hear that, your partial problem has been resolved. However, I hope the rest of the issue will be solved soon

Thank you and regards

Hello Sean again,

Can you please elaborate more on your requirements now? please share which template you want to use or adjust for packages, i shall make/adjust it for you

Thank you and regards

Hello Kirsti,

For the bulk import feature,  you just have to edit or make a CSV file that is shared here labeled by Download Sample CSV,

Bulk Import – WordPress Download Manager (wpdownloadmanager.com)

And thus use import form CSV file option, please check and let me know if it helps you

Thank you and regards

Hello Kelly,

Hope you are well. Can you please point out which XML files are causing from the wpdm-assets folder that causing your site to crash and redirect? If possible, please share some screenshots.

Thank you and regards

Hello Daniel,

Glad to hear this your problem has been resolved. If you get some moments and if you like our plugin as well as support, can you please give us a 5* here? It will inspire us a lot.

Thanks

Hello Kirsti,

Hope you are well. For exporting the CSV file, you can’t able to directly import the same CSV file. For that, you may have to follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/, and also you can also follow the Tools > export/import feature of WordPress native use too. I hope it will be worked also. if it is not working, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards