Forum Replies Created
Hello Sean,
Hope you are well. Please simply click the Save Settings again for the license key option from Downloads > Settings > License and then please update the plugin from the wp-admin > plugins panel. For saving settings again for the license key option from Downloads > Settings > License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.
Thank you and regards
Hello Carolina,
Hope you are well. Please, give your temporary wp-admin login details in a private reply for making a demo as you have given the link.
Thank you and regards
Hello Albert,
I have removed the “Purchases” tab from the menu with the below code from your Customizer > Additional CSS
#udm-user a.udb-item:nth-child(3)
{display:none}I have also adjusted code for profile image for the user dashboard page,
And please back up the files for the next update from plugins\download-manager\src\User\views\dashboard folder.
And for renaming code as you attached image, you can browse the plugins\download-manager\src\User\views\dashboard\profile.php 105 and 109 number lines. please check and let me know if those works
Thank you and regards
Hello IT Services,
Yes, please. It can be a PHP version issue. Please continue with the recommended host running PHP version 7.4. I hope your problem will be resolved
Thank you and regards
Hello Ken,
Sorry for some late. Can you please share the URLs of related files? if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Everyone,
We have moved the feature to the PRO version. I hope you have understood.
Thank you and regards
Hello Alejandro,
Glad to hear that, your problem has been resolved. However, can you please share with us too how you have resolved the issue?
Thank you and regards
Hi Richard,
Your site login credentials still not working, please check
Thank you
Hello Mahdi,
I have added the below code for fixing going outside of the Card UI, it is now in fullwidth with the div,
.w3eden .card {
overflow: hidden;
}I have added the code in your Customizer > Additional CSS section
please check now, if it works for you
Than you and regards
Hello Patrick,
Hope you are well. Can you please share the related URLs? if possible, Can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Philip,
Hope you are well. And sorry for the inconvenience. jstable=1 is working fine for wpdm_all_packages shortcode from my side. Can you please share the related page URL? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello welswebmaster,
I have forwarded the issue to our team. Hope that soon you shall get an update
Thank you and regards
Hello Alejandro,
Hope you are well. Can you please elaborate on which add-ons are not working and also on pay other issues? Hearing back from you
Thank you and regards
Hello Albert,
Sorry for your some inconvenience. I shall check the feature you are trying to achieve click the direct download link and it automatically removes the X amount of credit from their balance and downloads product, can you please point on this where you will provide this direct download link? please let me know
Thank you and regards
Hello Albert,
Sorry for some late. I have adjusted “User Level”, “Total Downloads” and “Today’s Downloads” blocks issue from your side. I have also removed Download Time and IP field too from Download History section. The last 5 downloads issue also adjusted.
Now, Can you please elaborate on AVATOR profile image placeholder issue, please. And also do you want to remove the menu Purchases from the dashboard, please clear on this point.
And Please backup the files from plugins\download-manager\src\User\views\dashboard which i have already early mentioned.
Hearing back from you
Thank you and regards
Hello WilliamDGV,
Glad to hear this your problem has been resolved
Thank you and regards
Hello IT Services,
please check from Downloads > Settings > Basic > Access Settings > File Browser Root is on correct path or not. you can also able to check from reset base dir option too as I image attached,
please check this and let me know
And with the Select Dir option you can upload bulk files and also create packages too
Thank you and regards
Hello WilliamDGV,
Can you please open a separate ticket for your issue elaborating your issue, please
Thank you and regards
Hello lisaac,
I have checked your issue. In the browser console, this error is showing the server responded with a status of 500 (Internal Server Error) as I image attached,
The 500 code would normally indicate an error on the server, not anything with the code,
It’s mainly due to several factors :
– the CURL extension isn’t installed as it’s required by this plugin
– the allow_fopen instruction is not enabled
– your Memory limit is too low (you will need at least 128M, 64M is pretty low!)
Server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause…
If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.
If you weren’t able to resolve the issue by either resetting your plugins or renaming your .htaccess file, we may be able to help, If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.
please check and let us know.
Thank you and regards
Hi Richard,
Your site login credentials
Thank you
Hello Richard,
Your credentials are not working now. please check
Thank you and regards
Hello lisaac,
Your credentials are not working now. please check
Thank you and regards
Hello IT Services,
Hope you are well. And sorry for the inconvenience. For exporting the CSV file, you can’t able to directly import the same CSV file. For that, you may have to follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/, and also you can also follow the Tools > export/import feature of WordPress native use too. I hope it will be worked also.
And For transferring WPDM, you may use a good FTP tool or you can also follow this doc too, https://wordpress.org/support/article/moving-wordpress
Thank you and regards
Hello Albert,
Sorry for the inconvenience. I have found the issue. Soon you shall be updated
Thank you and regards