Nayeem Riddhi

Hello Michael,

For this issue, I have checked that, there are many plugins installed on your side. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please let me know then.

Thank you and regards

Glad to hear that, your problem has been resolved

Thank you and regards

Hello Meredith,

Hope you are well. And sorry for the inconvenience. Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Mario,

Hope you are well. Have you checked the add-on doc?

Google Drive Explorer

And follow the steps properly for getting Google Drive API Credentials, please let me know

Thank you and regards

Hello Lethal,

Sorry for the delay, For full width on the page-template-default, download page, Can you please share the related URL? if possible, please, give your temporary wp-admin login details in a private reply for checking/adjusting the issue.

Thank you and regards

Hello Michael,

WP-Members plugin is not related to the WPDM plugin, but for user’s access control, you can check this add-on too,

Advanced Access Control

please check.

Thank you and regards

Hello Nadine,

I have checked your shared page. Can you please elaborate on which section we should put the code in for getting contents? please let me know, you can also provide a screenshot too.

Thank you and regards

• This reply was modified 4 years, 4 months ago by Nayeem Riddhi.

Hello Michael,

Please check now, It has been adjusted from your New page Template CSS section.

Thank you and regards

Hello brett,

You can import your exported CSV file. Please follow this sample.csv file structure from the exported file, you can transfer the contents from the exported file too,

https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

Thus, I hope it will work properly. please let me know

Thank you and regards

Hello Adams,

please try with the below code in your theme Customizer > Additional CSS

.post-22933 .wpdm-download-link.btn {
    width: 115px;
    margin: 0 auto;
    display: flex;
    justify-content: center;
}

.post-22937 .wpdm-download-link.btn {
    width: 115px;
    margin: 0 auto;
    display: flex;
    justify-content: center;
}

.post-22935 .wpdm-download-link.btn {
    width: 115px;
    margin: 0 auto;
    display: flex;
    justify-content: center;
}

I hope it will be worked properly then. please let me know

Thank you and regards

Hello Triet,

Hope you are well. Please give your order ID in a private reply. And please let us know, how can we help you with any issue.

Thank you and regards

Hello Jeremy,

I have checked your issue. For checkout window is showing up twice issue, I think it may have a conflict somewhere. Am I able to enable/disable other plugins for checking issues? please let me know.

Thank you and regards

For exporting the CSV file, you can’t able to directly import the same CSV file. For that, you may have to follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/, and also you can also follow the Tools > export/import feature of WordPress native use too. I hope it will be worked also.

And For transferring WPDM, you may also can use a good FTP tool or you can also follow this doc too, https://wordpress.org/support/article/moving-wordpress

Please let me know

Thank you and regards

Hello natalie,

Hope you are well. The error attached in the image indicates that the table’s PRIMARY KEY is not set to AUTO-INCREMENT,

To resolve the issue:

Check that there is a PRIMARY KEY set on your table and that the PRIMARY KEY is set to AUTO-INCREMENT. Please check and let me know

Thank you and regards

Hello brett,

Hope you are well. And sorry for the inconvenience. Have you followed this doc,

Bulk Import

And this sample.csv file structure,

https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

please let me know

Thank you and regards

Hello Jeremy,

Can you please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Robert,

The code was in your Theme Options > Custom CSS.

Thnak you

Hello Perry,

Ok, I am checking from my side for your category images for the download page and providing the solution.

Thank you and regards

Hello Robert,

Please check now. The edit profile options are coming now, It has been hidden with a custom CSS from your theme option. please check and let me know

Thank you and regards

Hello Perry,

Please share your related URL and also please share your requirements properly. And please, give your temporary wp-admin login details in a private reply for adjusting the issue.

Thank you and regards

Hello Jeremy,

Hope you are well. For setup PayPal, you can check this doc,

Setting up PayPal smart button for Premium Packages – Digital eCommerce plugin

And For stripe, are you using this add-on too,

Stripe

Please let me know

Thank you and regards

Hello CIALGAR,

Hope you are well. Are you using the latest version 3.4.8 for the WP PRO Membership add-on, please let me know

Thank you and regards

Hello Perry,

You can use the code snippet in this directory and PHP files for your page-template

\wp-content\plugins\download-manager\src\Package\views\page-templates PHP files,

also from wp-admin panel,

Downloads > Templates > Custom Page Template section, please check and let me know

Thank you and regards

Hello Michael,

Do you want to change the marked background color grey to white? please let me know

Thank you and regards

Hello Michael,

For the subscriber section, you have referred that needs to use these package lock feature as I image attached,

After downloading packages with these lock features, the users will be enlisted in the subscriber panel. I hope you have understood now. please let me know.

Thank you and regards