Nayeem Riddhi

You shall be updated here from our team or I may also update you here.

Thank you

Ok, you can share your credentials in the private reply. Please kindly check.

Thank you

You can follow this doc, for overriding existing packages please use ID column in your CSV files,

Bulk Import

And for sample CSV file, you can use it, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv. Please kindly check and let me know.

Thank you and regards

Please kindly check if your credentials for amazon s3 is ok or not. Also check when rendering the interface where you are facing issue, from browser console if any errors appearing or also you can check network tab for the response. It can also have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also can switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue. Please kindly check and let me know.

Thank you and kind regards

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Hello luukmuu lakkanacheewan,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

For license key, please check these two articles,

Where is my license key?

I’m getting “Invalid License Key” error when trying to activate my WPDM Pro license. How do I fix this?

Please kindly check and let me know then.

Thank you and regards

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Images are not available with your links. Please kindly check.

Thank you

For Email send, can you check with a SMTP plugin, if it is working properly or not. Please kindly check.

Thank you

You can use any popular plugin. You can check here, https://wordpress.org/plugins/search/Bulk+Featured+Image/. Please check and let me know if you need any help.

Thank you and regards

It is weird. I think it can have a conflict between your plugins or theme. Can I enable/disable plugins for checking or switch theme for checking if there any conflict ? Please kindly check and let me know.

Thank you and regards

Hello Greg,

Hope you are well. And sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Hello axel galan,

Hope you are well. And sorry for the inconvenience. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello Laura Miner,

Hope you are well. And sorry for the inconvenience. Can you please share your payment details or order id details thus i can forward it to our team authority. Please kindly check.

Thank you and regards

Hello Cornelis Bockemühl,

Hope you are well. I think you are facing issue with, you paid for license but it is not activated from your account. Can you please share your payment details or order id details thus i can forward it to our team authority. Please kindly check.

Thank you and regards

Does the adjusted code you kept backup in your theme or any plugin that overriding the shortcode appearance? Please kindly check and let me know.

Thank you and kind regards

It is working properly from our testing site. The issue also not claiming by other users. Can i check the issue for enabling/disabling plugin or switching theme? Please kindly check and let me know.

Thank you and regards

Can you use our latest version add-on now? You can keep backup the add-on now what you are using. And please check and let me know if the latest version add-on shortcode works properly and fulfill your requirements. Please kindly check.

Thank you and regards

Shall i check enabling/disabling plugin or switching theme for checking if there any conflict? Please kindly check.

Thank you

If you are facing issue with featured image. The image is not properly attached. Please kindly check and let me know.

Thank you and regards

Hello sara Cicchinelli,

Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.

Thank you and kind regards

I have checked some packages. Those thumnails are coming properly. Can you please kindly let me know which packages causing the issue? Please kindly check and let me know.

Thank you and regards