Nayeem Riddhi

Hello Tomasz Wrzesiński,

For such this message, you can follow these steps,

1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version and activate the plugins and add-ons.

I hope it will work fine then. please let me know if you face such an issue then.

Thank you and regards

Hello JLB Works,

Sorry again. Can you please share the page/post URLs where you are using the shortcodes? please let me know.

Thank you and regards

Hello Tomasz Wrzesiński,

Hope you are well. For updating the WPDM main plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel. For saving settings again for the license key option from Downloads > Settings > License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue. please let me know

Thank you and regards

Hello Trí Trần Vĩnh,

Hope you are well. please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply for adjusting the issue.

Thank you and regards

Hello Sandrine Audan,

The template from Downloads > Templates > Link/Page-Templates previewing is working fine from my side. If the preview issue is happening from your side, I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please let me know then.

Thank you and regards

Hello Floreto Culanag,

I have enabled “Load JavaScript deferred”, and it is working now for the ReCaptcha. however, you are also able to Excluded JavaScript Files, beneath the Load JavaScript deferred option. please check and let me know

Thank you and regards

Hello Product Registration,

Can you please open a separate topic for your issue, please?

Thank you and regards

Hello Jeremy Podger,

Yes, from this file it is querying back, and this portion is responsible for the query of the contents

<div class="col-md-9" id="wpdm-dashboard-contents">

<?php echo isset($dashboard_contents) ? $dashboard_contents : ''; ?>

</div>

please check and let me know.

Thank you and regards

Hello Wax,

I have enabled the WPDM Archive Pageoption below in this domain, and gave slug wpdm-archive-tests like this,

https://wpdmpro.w3eden.com/wpdm-archive-tests/

And now, if you browse this page, you can see the Archives of Downloads. please check and let me know. I hope you have understood now. and please check this option from your side too and please let me know

Thank you and regards

Hello Moreno Zago,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Hello Bill Karas,

Sorry for the delay. Can you please let me know can be the issue occurred from any of your plugin conflicts? or it is only occurring from the WPDM plugin. please let me know

Thank you and regards

Hello Wax,

Hope you are well. And sorry for the inconvenience. The feature is working fine from my side. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Marco,

please keep the dealer role too in the Allow Access option for the test package. I hope it will work fine then. please let me know

Thank you and regards

Hello Morgan Pennec,

The user dashboard sent emails view feature is working properly from my testing side. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. And for the mail empty issues, please check from the admin panel Messages > Settings > Email section the email tags you have properly used or not. please check and let me know.

Thank you and regards

Hello Marco,

Please check now, if it resolves your issue. And let me know if you have any query more.

Thank you and regards

Hello Davie,

The package is downloading fine from my side with the incognito mode, please check my attached image,

please check and let me know

Thank you and regards

Hello zweigelb,

I have checked this package has been set accessible for All Visitor, but it can’t be able to browse for the download button in the incognito mode,

https://www.kennel-schmenger.net/download/81-18850-663-4/

I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please let me know then.

Thank you and regards

Hello Neil Silver,

We are checking the issue and forwarded it to our developers. Thanks for your patience and appreciation.

Thank you and regards

Hello zweigelb,

Can you please share issue-related page URLs or package URLs? please let me know

Thank you and regards

Hello Marco,

I have checked that these packages don’t have a download link or button for the related page templates,

https://dealers.flexlifting.com/download/01m2-video-tutorial/

Can you please again check and let me know

Thank you and regards

Hello zweigelb,

Hope you are well. And sorry for the inconvenience. Can you please share the related URLs? if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello Marco,

Can you please share the sample page URLs for checking the issue? please let me know. I shall check it for you

Thank you and regards

Hello Simon Harvey,

Hope you are well. For exporting the CSV file, you can’t able to directly import the same CSV file. For that, you may have to follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/, and also you can also follow the Tools > export/import feature of WordPress native use too. I hope it will be worked also.

And For transferring WPDM, you may also can use a good FTP tool or you can also follow this doc too, https://wordpress.org/support/article/moving-wordpress

Please let me know

Thank you and regards

Hello Sandrine Audan,

The user credentials you have shared don’t have enough permission for checking Templates and the Preview Template section. please check and let me know

Thank you aand regards