Nayeem Riddhi

please reactivate your login credentials again for checking the issue.

Thank you again and regards

Hello Marc Raoul de Villiers,

Sorry for the inconvenience. I have checked that, there are many plugins installed on your site. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking and also update the package again, you may also switch the theme to another for checking. please check and let me know then.

Thank you and regards

Hello Marc Raoul de Villiers,

Hope you are well. And sorry for the inconvenience. please share the related page URL. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Glad to hear that it’s working.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Have a good day!

Thank you and regards

Hello S J,

The message will also show for the shortcodes too as I image attached here,

please adjust your link template design, I hope it will work fine then.

Thank you

Hello S J,

When the download limit is reached, there should display a message/warning for the related packages. The feature has been built for showing such messages like this. If you want a customized design, there should need a a customized request. I hope you have understood.

Thank you again and regards

Hello Philippe Bonneau,

Sorry for some inconvenience to you. I hope if it is working in android it should work on iPhone devices too. Although I am not an iPhone user, I can only check this in the chrome toggle device toolbar, I hope you have understood.

Thank you and regards too

Hello S J,

Hope you are well. After the download limit is reached there should this message display as I image attached,

can you please elaborate more on how redirecting is causing an issue? please let me know

Thank you and regards

Hello Jason,

Glad to hear that, part of your issues has been resolved. However, for the rest, we are checking the issue and already forwarded it to our related developers.

Thank you again and regards

Hello Jason,

Please check now. I have adjusted the email download link for the form-lock email. I have adjusted the email template from your active-theme > download-manager > download-page-clean.php file. please check and let me know

Thank you again and regards

Hello Jason,

I have already forwarded your scrolling issue to our team developers, we shall check the issue and update it thereby in the next release. I hope you have understood.

Thank you again and regards

please check now, The single download link is working properly. I have tested it here,

https://downloads.ats-global.com/download/wpdm-test-2/

I have adjusted some settings from Downloads > Settings > Basic > File Download. please check and let me know

Thank you and regards

Hello Jason,

For scrolling individual files, we are checking the issue, and for individual file downloads, it is working properly from my testing site. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Hello Jason,

I think the download of the package is working properly. Now, please let me know, Has the problem is appearing with the zip download button? or you can also elaborate on what adjustments you need. please check.

Thank you and regards

Does it work with the webhook or without the hook settings? I have come out with this doc,

Setting up PayPal smart button for Premium Packages – Digital eCommerce plugin

The doc doesn’t mention yet it. please check and let me know

Thank you

Hello paymentollancecom,

I think your credentials are okay. please check your settings for PayPal live, PayPal test is working properly. I hope you have understood.

Thank you again and regards

Hello paymentollancecom,

please check now, I have enabled Paypal test mode,

And it is working properly for Paypal test purchases. please check again and let me know

Thank you and regards

Hello paymentollancecom,

Have you followed this doc properly for getting your sandbox API credentials,

Setting up PayPal smart button for Premium Packages – Digital eCommerce plugin

please check and let me know

Thank you again and regards

Hello paymentollancecom,

From my side test purchases are working fine from your site. you should return this page after purchase

https://tigerthemes.com/purchases/

can you please create a test video/share screenshots of what happening for PayPal purchases, please check and let me know

Thank you and regards

Hello paymentollancecom,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Hello Jason,

Hope you are well. And sorry for the inconvenience. Has the problem been resolved on your side? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Hello Elske Kortsmit,

Are you using the free version? The feature is included in the PRO version. I hope you have understood.

Thank you and regards

Glad to hear that, your problem has been resolved. if you need further any help with anything else, then please don’t hesitate to open a new topic.

Thank you and regards

Hello Antonio Inglese,

We shall check the issue and the issue has been forwarded to our related team. After fixing, the update will come next release version. I hope you have understood.

Thank you and regards

Hello Phillip Wolf,

Hope you are well. And sorry for the inconvenience. Can you please share the related URL? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards