Forum Replies Created
I have checked your issue now. Can you please let me know, you told me earlier When it was deactivated problem was solved, and when I activated and configured SSL, the problem comes back. For which configuration the issue arises. please check and let me know
Thank you and regards
Hello Jeremy Podger,
Hope you are well. For canceling a membership plan, you can provide the account page to the user as I image attached,
you can set the account page from the settings. please check and let me know
Thank you and regards
Hello Jipsa de Groot,
Hope you are well. And sorry for your inconvenience. Can you please let me know which issue you are facing? I have checked that pagination and other filtering are working properly here, https://suncsalaos.org/resources/documents/. please check and let me know
Thank you and regards
If the issue persists, can you please, give your temporary wp-admin login details in a private reply for checking the issue again?
Thank you and regards
Hello Mikko,
I have come with the update from our authority that, instead of empty, please keep Administrator, which will serve your purpose. please check and let me know, if you have any other queries.
Thank you again and regards
Here we are using the Ajax filter technology. I have checked that you are using the Loco Translate plugin too. You can also use that plugin for translation. please check and let me know
Thank you again and regards
For the download button link label, you can check this option as I image attached from package settings
This option is also available in the default value add-on. please check and let me know
Thank you and regards
Hello Mikko,
Sorry for the inconvenience. Other options are working properly while creating a new package without Allow Acess. However, for now, you can bulk again after creating all packages. And I am going to forward your issue to our related team. Thanks for your appreciation.
Thank you again and regards
Hello Ebru Naz İşanç,
Hope you are well. For bulk apply you can check this add-on,
And for file size, media library attach files don’t render package size generally, if you are uploading files manually, please just remove or make empty Package Settings > Package Size for the related packages and try to make an update again. it will re-calculate the total size again. please check and let me know
Thank you and regards
Are you talking about this package name as I image attached,
please check and let me know
Thank you and regards
Hello Mikko,
Hope you are well. For your requirements, can you please check this add-on,
please check and let me know
Thank you and regards
Hello Lina Christmann,
Hope you are well. And sorry for the inconvenience. Can you please share the related URL for checking the issue?
Thank you and regards
Sorry for the delay. For now, It has not such option for skipping/not showing the options. But you can keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/, or you can also keep a customization request here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/ or you can also ask me for forwarding the feature request to our team. I hope you have understood.
Thanks for your appreciation.
Can you please share which shortcode you are trying to use? And for file upload issues, I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking it. please check and let me know
Thank you and regards
Hello Jeremy Podger,
Hope you are well. you can check the [wppm_plans ids="1,3,2"] shortcode, for more details and other shortcodes you can check the doc here, https://www.wpdownloadmanager.com/doc/wordpress-pro-membership-shortcodes/. please check and let me know
Thank you and regards
Hello midihead7,
Sorry for the inconvenience again. you can provide the browser console error that appears while loading, you can also provide them with the network responses, the errors come while loading. you shall find them inspect element while loading the browser page. please check and let me know.
Thank you and regards
Hello midihead7,
Hope you are well. And sorry for the inconvenience. Can you please contact the ElementsKit Pro plugin too, because the issue is coming from that plugin? please check and let me know
Thank you and regards
please let me know if the issue has been resolved from your side. your Site Address (URL), WordPress Address (URL) and live URL should be the same. please check and let me know
Thank you again and regards
Hello Daniel Téllez García,
Hope you are well. And sorry for the inconvenience. Can you please share the related URLS? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello,
I am testing it here, https://wpdmpro.w3eden.com/download/wpdm-test-xls/, it is working properly as expected. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Can you please share the original file for testing the issue from our testing site? please check and let me know
Thank you and regards
you are welcome.
Thank you and regards
please share the related URL/package URL. please check and let me know.
Thank you and regards