Forum Replies Created
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello Studio Caprioglio,
Hope you are well. And sorry for your inconvenience. You can try the below code in your template from the Downloads > Templates > Email Templates > Email Lock Notification ( To: Customer) template
You are downloading: <strong>[#package_name#]</strong>
Thanks for Subscribing to [#sitename#]
Hello,
<b><a class="button" style="display: block; text-align: center;" href="[#download_url#]">Download</a></b>
Best Regards
<b>[#sitename#]</b>please check and let me know the update
Thank you and regards
Hello Canal Solar Cursos,
Hope you are well. And sorry for the inconvenience. Can you please check these options from Downloads > Settings > User Interface as I image attached,
you can also enable/disable these options for adjusting your issue. please check and let me know
Thank you and regards
Hello Katleen,
Hope you are well. And sorry for the inconvenience. We are updating the add-on soon to the latest documentation. thanks for your appreciation.
Thank you again and regards
I have checked your issue. It is working properly with the Gtranslate plugin. Can you please check and let me know?
Thank you and regards
I have checked your shared URL and found that the “Prev” and “Next” translations are working properly here as I image attached,
Can you please check and let me know
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
Hello connect,
Hope you are well. And sorry for the inconvenience. please share the related URLs. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
I have already forwarded your requirements to our developers. Thanks for your appreciation.
Thank you again and regards
The xcats parameter is not included in the wpdm_archive shortcode. You can keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/ or if you want I can also forward the feature to our team developers. please check and let me know
Thank you and regards
Hello Jay Brand,
I have checked your issue. I think, choosing from the Select From Media Library option is causing the issue. You can also choose the other option too. When you attach files from the media library/URL as a URL WPDM simply redirects/tries to open that in the browser that URL when a user clicks on the download button, but when you upload a file directly or attach a file from the server as a server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your files are already in the media library, and you want them to download instead of open in the browser, please attach those files using the server file browser instead of the media library file selector. I hope you have understood. please check and let me know
Thank you and regards
Hello carin otten,
Hope you are well. You can set the download limit for packages or users using the download limit add-on. But for now, you can’t do with categories. That will require code customization. For that, you can knock here with your requirements,
please check and let me know
Thank you and regards
please check now, I have adjusted some CSS like the below from the Appearance > Customize > Additional CSS section
.wpdm-front input::placeholder {
color: #030303 !important;
opacity: 1;
}
.wpdm-front input::-ms-input-placeholder { /* Edge 12-18 */
color: #030303 !important;
}I hope it is working for now. please check and let me know
Thank you and regards
Hello Jay Brand,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
please check now, it should be in the author-dashboard folder from your child theme. And for your color issue, can you please more elaborate on it? if possible, please share a screenshot/related URL. please check and let me know
Thank you and regards
For adding an extra checkbox in the email lock form you can check our this add-on, https://www.wpdownloadmanager.com/download/advanced-custom-fields/. I hope it will help you. please check and let me know, how can I help you more.
Thank you and regards
if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
The xcats parameter is not for the wpdm_archive shortcode, however, if you want I can forward the requirements to our team developers. please check and let me know
Thank you and regards
Have you checked the conflict with other plugin issues? please check through disabling other plugins. and for the error appearing issue, please share the related URL, thus we can check the issue further. please check and let me know
Thank you and regards
Hello Kenrick George,
Hope you are well. And sorry for the inconvenience. please share the related URLs. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
For hiding the Author column you can edit this file from the plugins\download-manager\src\AuthorDashboard\views\author-dashboard\list-packages-table.php directory file in line number 39. And for Keeping a backup of the file for the next update, you can check this doc, https://www.wpdownloadmanager.com/doc/template-files. please check and let me know, if you have any queries.
Thank you and regards
I have checked your issue. I can’t able to browse the download packages, it redirects me to the home page. are you facing this issue too? I have also checked there are many plugins installed on your site. It can have conflict with other plugins too. Am I able to check enabling/disabling plugins or you can also check? And for the policies page, it is under development. Please check and let me know what can I check further on your issues.
Thank you again and regards
Hello conceptfbo,
Hope you are well. For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.
If still, the problem exists then you can also manually update the plugin
Thank you and regards
Hello Marco Da Rin Zanco,
Hope you are well. Thanks for writing to us. Can you please let me know which shortcode you are using here? please check and let me know
Thank you and regards
Can you please elaborate more on your issue? if possible, please share the related URL.
Thank you and regards