Forum Replies Created
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Hello Joshua King,
Hope you are well. Thanks for writing to us. For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.
If still, the problem persists then you can also manually update the plugin by downloading it from your purchase page, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.
Please check and let me know, if you have any queries.
Thank you and regards
Hello kees,
Please check now. I have added the below code snippet to your theme functions.php file
add_filter("wpdm_single_file_download_link", function($download_link, $fileID, $package)
{
$download_link = "";
return $download_link;
}, 1, 3);Thus only the View button is showing for the [file_list] template tag. please check and let me know
Thank you and regards
Glad to hear that, it is working part for you. However, for view button PDF popup, please use [file_list] in your link template. please check the link template here working properly as expected, https://sustainabilityreports.com/test-page/. Please check and let me know
Thank you and regards
Hello kees,
Please check now. The Disable Bootstrap JS option was enabled from Downloads > Settings > User interface, so the popup for the PDF viewer was not working. And for direct download, I have enabled the Mask Download Link from Downloads > Settings > General > File Download. Now, I hope it will work according to your requirements.
https://sustainabilityreports.com/wpdm-package/wpdm-test/
And for the PDF stamper, the file needs to be on the same server to be stamped properly rather than a remote/cloud storage file. I hope you have understood. please check and let me know, if you have any queries.
Thank you and regards
Hello kees,
Hope you are well. Thanks for writing to us. please share your issue related URL/package URL. if possible, please, give your temporary wp-admin login details in a private reply to adjust the issue.
Thank you and regards
Hello Ryan Stueve,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue in detail
Thank you and regards
Hello Ryan Stueve,
For now, we have only such options I have replied in the above reply for the administrator. I hope you have understood. please check and let me know, if you have any queries more.
Thank you and regards
Hello maleee,
Sorry for the inconvenience. please share your issue related CSV file in a private replay to check the issue in detail. please check and let me know
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Sorry for the delay. I have already forwarded your PayPal Converting to USD when set to GBP issue to our team authority. Thanks for your patience and appreciation.
Thank you again and regards
Hello Ryan Stueve,
Hope you are well. Thanks for writing to us. WPDM attached files are generally stored in the wp-content/uploads/download-manager-files directory. For now, we have no such option for exporting a CSV of all files stored in the Digital Asset Manager. However, for your requirements, you can also check the options from Downloads > Settings > General as I image attached
please check and let me know
Thank you and regards
Sorry for the inconvenience. I have again forwarded your requests to our team authority. Thanks for your appreciation.
Thank you again and regards
If some part of your issue remains, you are also able to edit the value column here in the sample.csv file https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv and then use the CSV file for upload. please check and let me know, if you are still facing any issues.
Thank you and regards
Hello CIALGAR,
Hope you are well. Thanks for writing to us. You have requested some feature options. For your PRO feature request, you are also able to keep a request here too, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. please check and let me know
Thank you and regards
Glad to hear that part of your issue has been resolved. Now, for adding jar file for available in download, Have you checked the settings here Downloads > Settings > General > Upload Settings > Allowed file types to upload as I image attached,
please check and let me know
Thank you and regards
Hello Cheryl,
I have checked the issue. It is working properly as expected from my end. please check my attached image,
please check again and let me know
Thank you and regards
Hello Larry Longton,
Hope you are well. Thanks for writing to us. If you are facing any issues with translating words or if any texts are not translate ready you can report them to us. Otherwise, almost 100% texts are translate ready for WPDM. For your issue separating translation with WPML, you can also explore WPML documentation too. please check and let me know, if you have any queries.
Thank you and regards
Hello Luca Scelza,
Hope you are well. Thanks for writing to us. If your product is selling on the woocommerce platform and you want only the stamped PDF URL, You can try copying the master download URL of the Stamped PDF file from WPDM and then attach the URL to the Woocommerce product as I image attached,
please check and let me know, if you have any queries.
Thank you and regards
Hello Abdelraouf Mahmoud,
For changing the text No downloads found! to others, you can add a parameter in the shortcode like the below
not_found="Downloads available soon – for further information please contact us" and the shortcode will be
[wpdm_tag id="TAG1" tag_field="slug" not_found="Downloads available soon – for further information please contact us" desc="Custom Dscription" toolbar="0" order_by="field name" order="asc" template="link-template-default-nl" items_per_page="10" cols=1 colspad=1]
please check and let me know, if it works for you.
Thank you and regards
Hello Dubliner,
Hope you are well. For the Select from Server issue please set the File Browser Root path and File Browser Access role properly from Downloads > Settings as I image attached,
and for Dropbox or Google Drive options, you have to use these add-ons, https://www.wpdownloadmanager.com/download/dropbox-explorer/ and this https://www.wpdownloadmanager.com/download/google-drive-explorer/. please check and let me know, if you have any queries.
Thank you and regards
Hello maleee,
Hope you are well. Thanks for writing to us. To work properly, please follow the instructions from here,
you can also edit this sample CSV file here, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv it will work properly for you as expected. please check and let me know
Thank you and regards
Hello David Forman.
For your requirements, you can keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. If these features are urgent for you, you can also take our customization service from here,https://www.wpdownloadmanager.com/download/custom-upgrade-service/. please check and let us know
Thank you and regards
Hello Paul Davis,
From user to user it varies server/site configuration. So, some of the users can have issues, then we resolve those issues as soon as possible from their end. I have checked that, your all issues have been identified, and now we can resolve them. if you don’t give us time to fix those issues, how can we refund you? I hope you have understood. please check and let us know
Thank you again and regards