Forum Replies Created
Hello Giuseppe Di Menno,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Roland,
I have brought the information that, can you please exclude the login page and user dashboard page from the cache? please check and let me know
Thank you and regards
Hello Darren Tyler,
Are you using any customized Category section version for your site? please check and let me know
Thank you and regards
Hello Roland,
We are checking the issue and already forwarded the issue to our team authority. thanks for your appreciation.
Thank you again and regard
I have come forward with the information that, your issue has been fixed, and you have access to the latest version, please download your copy from your active order, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases/order/5b5888bc0ab54/. please check and let me know
Thank you and regards
Sorry for the inconvenience. I have checked your shared URL. It is working properly as expected. You are also able to exclude the downloads pages from cache from your cache plugin settings. please check and let me know if this helps you.
Thank you again and regards
Hello Samuel Low,
I have checked your shared issue-related page. It has a user dashboard and a table with titles, categories, and file types, it does not have any download button. However, I have checked from download packages, downloads are working properly for files from my side. Can you please check again and let me know?
Thank you again and regards
Hello Benjamin Ikwuagwu,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Darren Tyler,
The category section still showing blank as I image attached, Are you talking about this category section?
please check and let me know
Thank you and regards
Hello Samuel Low,
Hope you are well. And sorry for the inconvenience. please share the issue related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thanks for your appreciation and regards
Can you please share your error log info related to WPDM from the WordPress error log info? please check and let me know
Thank you and regards
I hope you will get a reply soon. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thanks for your appreciation and regards
Hello Roland,
Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Mark Carpani,
Can you please open a separate topic for checking your issue? if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Siamak,
Hope you are well. And sorry for the inconvenience. Can you please let us know which WPDM plugin version you are using? please check and let us know
Thank you and regards
You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thanks for your appreciation and regards
Hello Darren Tyler,
The category section showing blank as I image attached,
However for the slow-down issue, it can be related to the old WPDM version, can you please update the WPDM plugin to the latest? Moreover, if the issue persists, please share your error log info related to this issue from WordPress. please check and let me know
Thank you and regards
No, we have not documented the PDF Stamper hook here, https://www.wpdownloadmanager.com/doc/action-reference/. I hope you have understood.
Thank you and regards
Hello Florian Schils,
It would be better if you took from our services. However, it depends on which feature you want to enhance or which section you want to modify. if you want to modify certain features or improve, you can also knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. please check and let me know
Thank you and regards
Hello Florian Schils,
Hope you are well. Can you please let me know, if have you taken customization services from us? If you took it, you can contact the customization communication channel too. please check and let me know
Thank you and regards
Please check now. The mobile menu is working. I have disabled Frontend JS from the Downloads > Settings > User Interface settings. please check and let me know
Thank you again and regards
Hello Laura Miner,
I have tested a package that has an email lock and it is working properly as expected.
Can you please check again and let me know?
Thank you and regards
You are welcome. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thanks for your appreciation and regards