Nayeem Riddhi

Please kindly check let me know then, if you are still facing such issues.

Thank you

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

The dafault frontend appearance is this, https://pro.wpdm.online/front-end/, can you please check if your active theme overwriting the download manager files, please kindly check.

Thank you

Hello Marco,

Hope you are well. Please kindly reply in english also share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

You are using direct download link there,

<?php echo get_home_url() ?>/?wpdmdl=<?php echo get_the_ID(); ?>

So though it is limit restriction, user can download the file after limit end too, please kindly use the below code for showing the expired message or similar

<?php echo WPDM()->package->downloadLink($ID); ?>

Please kindly check and let me know

Thank you and regards

I am talking about these download pages, https://paulhensey.com/download/wal_d055_a_-gabion-retaining-wall/, have you overwrited from somewhere that changing page template from settings doesn’t changing the appearance. Please kindly let me know.

Thank you

Ok, I am checking the issue. can you please let me know why download page appearance not changing though I am changing it from package settings and page templates. Please kindly let me know.

Thank you and regards

Have you modified [wpdm_frontend] shortcode files? It is not showing the default appearance for the shortcode. Please kindly check.

Thank you

It shows categories, it is related category display. You can try other shortcodes. Please kindly check.

Thank you

I have information from our team that, the issue will be fixed in the next update. Please kindly check and let me know if you have any queries more.

Thank you and regards

I have forwarded again the issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

For the Download > Settings > Updates option will may not work properly for some server settings. please kindly check if you have any queries.

Thank you

It can also happen, if you update plugin from here, Downloads > Settings > Updates, please kindly check.

Thank you

Can you please confirm it, does the issue happen only with dropbox storage attached files? please kindly let me know.

Thank you

Our other users didn’t reported such issue similar like this. There maybe a settings or possibly auto update can do such thing from your site. Please kindly check.

Thank you

Hello Anna Nguyen,

Hope you are well. And sorry for the inconvenience. Please share the package URL which is issue related. Also if possible, can you please give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards.

Please kindly use this for site and let me know if it resolves your issue,

@media only screen

and (min-width: 768px)

and (max-width: 1024px) {

.row .col-md-6 {

width: 350px !important;

}

.media-body {

font-size: 12px;

}

.ml-3 .wpdm-download-link {

font-size: 10px !important;

}

.package-title a {

font-size: 15px;

word-break: normal;

overflow-wrap: break-word;

}

}

Please kindly check.

Thank you

I have information from our team that, Please kindly confirm if you are performing the activation separately for each site and validating it using the license. If not please activate each site separately and validate with license. Please kindly check.

Thank you

Hello Ben London,

Hope you are well. And sorry for the inconvenience. Have you enabled auto update for your plugin also for amazon s3 add-on? Please kindly check and let me know.

Thank you and regards

This add-on providing many shortcodes, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/, Have you checked all shortcodes demo if any fulfill your requirements. Please kindly check.

Thank you and regards

Hello Barnabas Helmy,

Hope you are well. Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Hello Michelle Grembowski,

Hope you are well. If you have already did that, please kindly have some patience. The way is for cancelling auto-renew please send an order note from your account following this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.

Thank you and kind regards

Hello ChimpAgency,

Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you again and regards