Nayeem Riddhi

Hello Tony Bouk,

Hope you are well. Sorry for the inconvenience. For clicking a category within the results table for only shows the category result issue, I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and regards

Really sorry for the inconveneince. Such similar of your issue didn’t happend to other users. There maybe a conflict somewhere, we generally not keep older versions in archive for usage. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

I have information from our team author that, WPDM network activation will not work properly, need to handle activation in each site separately and validate with license. Please kindly check and let me know if you have any more queries.

Thank you and regards

Hello Rich Root,

Hope you are well. The overwriting feature is working properly from our testing site. Please keep this way /wp-content/themes/ACTIVE_THEME/download-manager/all-packages-shortcode.php if you want to overwrite all-packages-shortcode.php file. Also please clear your browser cache. Please kindly check.

Thank you

Hello jrz101,

Hope you are well. And really sorry for the inconvenience. Can you please kindly clear of your site cache and check again? Please kindly share the related URLS if the issue persists. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

For close icon, please clear your browser cache, thus it may get resolve, the close icon coming here properly, https://pro.wpdm.online/download/attach-dir-test-2/, However, for pdf image broken link, We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

The site you have shared is another site URL. So the login credentials are not working. Please kindly check.

Thank you

Please kindly check and let us know if the issue persists, Please kindly check.

Thank you and regards

Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

I have information from our team that, It will be fixed in the upcoming update. Please kindly let me know, if you have any more queries.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.

Thank you again and regards

Hello HappyHelper,

Hope you are well. Thanks for your suggestions. We have already template tags [file_list], [file_list_extended],[file_list_extended_WxHxC] for the attached files, you can explore the doc here too, https://www.wpdownloadmanager.com/doc/templates/template-tags/, that will help you working with attached files for a package. Please kindly check and let us know, if you have any more queries.

Thank you and regards

Hello Michael,

Hope you are well. And sorry for the inconvenience. The download button being blocked means the ad-blocker detection is working correctly, but the message not appearing is a separate display issue.

Please try these troubleshooting steps:

1. Open your browser’s Developer Console (F12 → Console tab) and look for any JavaScript errors when the page loads or when you click the download button
2. Clear your cache – Browser cache or a caching plugin may be serving old JavaScript files
3. Try a different browser – This will help determine if it’s a browser-specific issue

For site administrators, you can also:
– Go to Download Manager → Settings → Basic Settings
– Scroll to the “Ad-blocker Settings” section
– Ensure you have entered a custom message in the “Notice Message” field

If the issue persists, please share:
– Your browser and version
– Any JavaScript errors from the console
– A screenshot of the page when you click the download button

Please kindly check

Thank you and regards