Forum Replies Created
Hello wenjay tew,
Sorry for your inconvenience. I have replied to your post on another topic. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Sorry for the inconvenience. Have you changed anything for redirecting to the package page issue? please check and let me know
Thank you and regards
Hello Studio Caprioglio,
Redirecting to the package page it seems to new issue. Have you changed anything anywhere? However, for excluding with wpdm query parameter wpdmdl from your plugin you can check the details doc here, https://blog.litespeedtech.com/2018/05/09/query-strings-you-can-ignore/#:~:text=WordPress%20Plugin%20Level,line%2C%20using%20wildcards%20if%20desired.&text=Press%20the%20Save%20Changes%20button%2C%20and%20you’re%20done. please check and let me know
Thank you and regards
please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello ProWeb,
Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
Hello Studio Caprioglio,
I have come forward with information that, it is happening due to the cache plugin or any server-related cache, Please exclude with wpdm query parameter wpdmdl, which should resolve the issue. please check and let me know
Thank you and regards
Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our team authority. thanks for your appreciation.
Thank you again and regards
Hello Reeb,
You can add an Administrator user from the WP Admin > Users > Add New User section. you can provide credentials here in a private reply. please check and let me know
Thank you and regards
I have already forwarded your issue to our team developers. The task is in our queue list. I hope soon it will be updated.
Thank you again and regards
if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
For your development backup and proper manipulation, you can take our customization services from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. However, for your information [file_list] or [play_list] are built from here, from this directory wp-content\plugins\download-manager\src\Package\FileList.php in 178 line number function called table. Please check and let me know.
Thank you and regards
Hello Marcel Allenspach,
Hope you are well. Thanks for writing to us. Can you please share which shortcode/section appearance you are trying to customize? please check and let me know.
Thank you and regards
Hello Reeb,
Hope you are well. And sorry for the inconvenience. Please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello Studio Caprioglio,
Hope you are well. And sorry for your inconvenience. You can try the below code in your template from the Downloads > Templates > Email Templates > Email Lock Notification ( To: Customer) template
You are downloading: <strong>[#package_name#]</strong>
Thanks for Subscribing to [#sitename#]
Hello,
<b><a class="button" style="display: block; text-align: center;" href="[#download_url#]">Download</a></b>
Best Regards
<b>[#sitename#]</b>please check and let me know the update
Thank you and regards
Hello Canal Solar Cursos,
Hope you are well. And sorry for the inconvenience. Can you please check these options from Downloads > Settings > User Interface as I image attached,
you can also enable/disable these options for adjusting your issue. please check and let me know
Thank you and regards
Hello Katleen,
Hope you are well. And sorry for the inconvenience. We are updating the add-on soon to the latest documentation. thanks for your appreciation.
Thank you again and regards
I have checked your issue. It is working properly with the Gtranslate plugin. Can you please check and let me know?
Thank you and regards
I have checked your shared URL and found that the “Prev” and “Next” translations are working properly here as I image attached,
Can you please check and let me know
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
Hello connect,
Hope you are well. And sorry for the inconvenience. please share the related URLs. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
I have already forwarded your requirements to our developers. Thanks for your appreciation.
Thank you again and regards
The xcats parameter is not included in the wpdm_archive shortcode. You can keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/ or if you want I can also forward the feature to our team developers. please check and let me know
Thank you and regards
Hello Jay Brand,
I have checked your issue. I think, choosing from the Select From Media Library option is causing the issue. You can also choose the other option too. When you attach files from the media library/URL as a URL WPDM simply redirects/tries to open that in the browser that URL when a user clicks on the download button, but when you upload a file directly or attach a file from the server as a server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your files are already in the media library, and you want them to download instead of open in the browser, please attach those files using the server file browser instead of the media library file selector. I hope you have understood. please check and let me know
Thank you and regards