Forum Replies Created
Sorry for the inconvenience. We are checking the issue and already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
Hello James LaVelle,
I can’t navigate the WP-Admin > Downloads > All Packages section with your above credentials. Can you please check and let me know?
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Hello Simon Owen,
Hope you are well. And sorry for the inconvenience. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
If you want security/lock features of the WPDM plugin for woocommerce, it may not be possible without customizing the code. We have also a custom upgrade service. please check here for the details, https://www.wpdownloadmanager.com/download/custom-upgrade-service/.
Thank you and regards
Thanks for writing to us. Are you talking about these plus icons not working for the cart as I image attached,
please check and let me know. if possible, please, give your temporary wp-admin login details in a private reply to check the issue further.
Thank you and regards
Hello maleee,
I have got your CSV file. I have checked that the CSV file format is not like the CSV file sample.csv here,
https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv
You can also use the sample.csv file or you can edit the file too for bulk importing. please check and let me know
Thank you and regards
For stamped PDF files you need to upload the file in WPDM and create File/Package. However, for the woocommerce product URL adjustments issue, please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue further.
Thank you and regards
Hello James LaVelle,
Please share the related URL to check the issue further. please check and let me know
Thank you and regards
Hello Susan Colao,
Hope you are well. And thanks for writing to us. For Woocommerce alternatives, you can also use our WordPress Digital Store Solution – Premium Package add-on that helps you to set up prices for your digital products and sell them easily from your WordPress site.
But if you still want to use woocommerce, You can try copying the master download URL of your file from WPDM and then attach the URL to the Woocommerce product as I image attached,
please check and let me know, if you have any queries.
Thank you and regards
Hello maleee,
I have no access to the email address. However, you can also share the CSV file link here in a private reply. please check and let me know
Thank you and regards
Hello kees,
I have come forward with information that, you can take our customization services for PDF Stamper from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. And for adjusting the [file_list] template tag only for the View button aligned with the main download button, please share the related URL for adjusting. please check and let me know
Thank you and regards
Hello kees,
For layout adjustments, you don’t need to pay, you can easily do it from Downloads > Templates > Link/Page Templates adjusting the HTML structure and CSS. And for the pdf stamper for cloud storage requirements, I have already forwarded your request to our team authority. Thanks for your appreciation.
Thank you again and regards
Sorry for the inconvenience. I think it may be a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know then if the issue persists.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Hello Joshua King,
Hope you are well. Thanks for writing to us. For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.
If still, the problem persists then you can also manually update the plugin by downloading it from your purchase page, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.
Please check and let me know, if you have any queries.
Thank you and regards
Hello kees,
Please check now. I have added the below code snippet to your theme functions.php file
add_filter("wpdm_single_file_download_link", function($download_link, $fileID, $package)
{
$download_link = "";
return $download_link;
}, 1, 3);Thus only the View button is showing for the [file_list] template tag. please check and let me know
Thank you and regards
Glad to hear that, it is working part for you. However, for view button PDF popup, please use [file_list] in your link template. please check the link template here working properly as expected, https://sustainabilityreports.com/test-page/. Please check and let me know
Thank you and regards
Hello kees,
Please check now. The Disable Bootstrap JS option was enabled from Downloads > Settings > User interface, so the popup for the PDF viewer was not working. And for direct download, I have enabled the Mask Download Link from Downloads > Settings > General > File Download. Now, I hope it will work according to your requirements.
https://sustainabilityreports.com/wpdm-package/wpdm-test/
And for the PDF stamper, the file needs to be on the same server to be stamped properly rather than a remote/cloud storage file. I hope you have understood. please check and let me know, if you have any queries.
Thank you and regards
Hello kees,
Hope you are well. Thanks for writing to us. please share your issue related URL/package URL. if possible, please, give your temporary wp-admin login details in a private reply to adjust the issue.
Thank you and regards
Hello Ryan Stueve,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue in detail
Thank you and regards