Nayeem Riddhi

Hello Mark,

Please remove the restriction as I image attached from your Media Library file. Thus I hope it should work as expected

please check and let me know, if you have any queries.

Thank you again and regards

Hello Paul Davis,

I think the form lock is conflicting with any style/script from your site. Can you please test these experiments? please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know, if you have any queries.

Thank you and regards

Hello Paul Davis,

Your site showing errors while visiting your pages. It shows sometimes critical errors or sometimes Internal Server errors as I image attached,

please complete your tasks on your site and knock me back. I hope you have understood.

Thank you again and regards

Hi Simon,

Hope you are well today. The logged-on user doesn’t need to generate a new key and can download it after login because you have made for the user a 100% discount on that package. If you give the 100% discount applied for that role, it also does not generate the license key. If the Role can download only login before the purchase, you can also create a special role, thus when accessing the package, he must purchase before download. I hope you have understood. please check and let me know, if you have any queries.

Thank you and regards

Hello Paul Davis,

Are you working on your site? It changes from time to time. And it is working now for form lock here from your test download manager page. If the issue again arises I think it may have a conflict between your plugins or theme. please enable/disable other plugins for checking, you may also switch the theme to another for checking. please check and let me know, if you have any queries.

Thank you and regards

It may have a conflict with WP Bakery Visual Composer builder. You can also contact builder support. please check and let me know, if you have any queries.

Thank you and regards

If the page builder causing the issue, can you please try the page builder’s other blocks for putting the shortcode, you can also try the normal block editor for the login page. If the issue persists you can also contact the page page builder support. please check and let me know

Thank you again and regards

Hello Paul Davis,

Hope you are well. And sorry for the inconvenience. please share the related package URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

I think for redirecting your page builder causing the issue, in the normal editor it is working as expected, https://www.innobrain.it/dev20/test-login/. please check and let me know

Thank you again and regards

Hello Andrea Monteguti,

The credentials are not working which you have provided. please check and let me know

Thank you and regards

Hello Andrea Monteguti,

Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello wenjay tew,

Hope you are well. Thanks for writing to us. For overriding the archive page add-on templates from the theme, you can do it by putting your templates in this directory, {active-theme-dir}/download-manager/wpdm-archive-page/Flat/ if you are editing templates from wp-content\plugins\wpdm-archive-page\src\Templates\Flat\views. If you are editing templates from wp-content\plugins\wpdm-archive-page\src\Templates\Category\views, your theme directory should be {active-theme-dir}/download-manager/wpdm-archive-page/Category/. Please also keep the word cases the same for the folder from the plugin to theme. I hope it will work for you now. please check and let me know

Thank you and regards

please check and let me know, if you have more queries.

Thank you and regards

I have again forwarded your requests to our team authority. Thanks for your appreciation.

Thank you again and regards

I have again forwarded your requests to our team authority. Thanks for your appreciation.

Thank you again and regards

I have again forwarded your requests to our team authority. Thanks for your appreciation.

Thank you again and regards

Hello Simon Crone,

Hope you are well. You can try using this add-on, https://www.wpdownloadmanager.com/download/premium-package-wordpress-digital-store-solution/ for your requirements, you shall get the options for Enabling License and Applying discount for certain roles as I image attached from the package settings,

please check and let me know, if you have any queries.

Thank you and regards

Hello Anna Nguyen,

Thanks for writing to us. I shall inform you when any updated information comes. Thanks for your appreciation.

Thank you again and regards

Hello Maya Anderson,

Hope you are well today. We don’t provide elaborate code solutions in the support reply. However, if possible, please, give your temporary wp-admin login details in a private reply to adjust the issue, if possible with some code tweaks.

Thank you and regards

Hello Dave Bergin,

Hope you are well. Thanks for writing to us. For now, we have no feature for filtering downloads by user role. But you can filter downloads by user’s name and email from Downloads > Stats > Download History. However, You can also keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request. please check and let me know.

Thank you again and regards

Hello Anna Nguyen,

Hope you are well. And sorry for the inconvenience. We are checking the issue and already forwarded the issue to our team authority. Thanks for your appreciation.

Thank you again and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you again and regards