Forum Replies Created
The URL is not loading. Is there any services that blocking me ? please check and let me know.
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Sorry for the inconvenience. You can check these articles,
please check and let me know.
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I was just checking your issue, your site URL is not working. Can you please check and let me know?
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Hello Dave Bergin,
Hope you are well. For transferring/migrating WPDM, you have to use a good FTP tool or you can also follow this doc too, https://wordpress.org/support/article/moving-wordpress. And keeping old download statistics, you can use your old database too. I hope you have understood. Please check and let me know
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Hello Francesco Dell’Anna,
Hope you are well. Thanks for writing to us. Can you please elaborate on your requirements? Please share the related URL. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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Yes, it has no risk losing any important stat data. However, I have no direct access for this mail support@wpdownloadmanager.com. Can you just share the link here or you can also share it in a private reply. I hope you have understood. Please check and let me know.
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The cache is a set of data that is temporarily stored in a system. It is mainly stored for serving data quickly on an urgent request. If the data becomes much out of storage against your hosting limit, it can be an issue. However, Can you please share the slow log errors file related to WPDM here, you can use wetransfer.com now . Please check and let me know.
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Hello Joyce Lee,
Can you please open a separate ticket for your issue please? We shall check that for you.
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Please check the articles for Allowed memory size of bytes exhausted solution. Thus I hope your issue will be resolved. Please check and let me know then if you have any queries.
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Please check now, https://mefma.org/download/wpdm-test/. I think the PDF file properties maybe have any issue that causing the error. I have just regenerated the file with reduced size by online too. It is working as expected now. Please check and let me know.
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Please don’t copy the log errors here, As you configured the settings I can also check it from your WordPress back end. However, other packages are working properly as expected. A few packages are showing this error, I think you have created some custom fields with their values for those packages, they may be affecting this error. please kindly check and let me know.
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Hello,
Have you checked these options too as I image attached from Downloads > Settings > Privacy section ,
please kindly check and let me know, if it helps you.
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You can also share the error logs file download link here in the private reply. However, have you checked these options too as I image attached from Downloads > Settings > Privacy section ,
please kindly check and let me know.
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Hello Tim Boser,
Hope you are well. Sorry for any inconvenience that happened to you. If possible, can you please share the errors only happening with WPDM products. Then it will easy for us to make a resolution/investigate the issue. I hope you have understood now. Please check and let us know.
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Hello,
Sorry if any issues arising from your side. If possible, can you please share the errors only happening with WPDM products. Then it will easy for us to make a resolution/investigate the issue. I hope you have understood now. Please check and let us know.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
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For changing the checkbox area to a dropdown list, it needs customization the code. I hope you have understood. please kindly check and let me know.
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I have checked the logs files. The errors are coming not from our plugin but others too. Can you please check and let me know that? Or you can also tell me if our plugin showing much error from others. Please check and let me know.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello Tim Boser,
It can be your site issue too. Can you please open a separate ticket for your issue for checking? please check and let me know.
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The dropzone is working properly from your site. Please check the attached image,
Can you please check again and let me know.
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Please check now. I have adjusted the permalink format as the image attached,
Thus it is working as expected now. Please check and let me know.
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Hello Rene Daniel,
The credentials are not working. Can you please check again and let me know.
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Please check now, https://www.actuarialsociety.org.za/ts/?page_id=24740. I have adjusted code for title and backup the code file from your active-theme/download-manager/all-packages-shortcode.php file. Please check and let me know.
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I have information from our team developer that, the issue has been fixed for the next update. Thanks for your appreciation.
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