Forum Replies Created
I think for this page https://themarylandhorsetrials.com/bred-to-event-classic/, there maybe conflict with other script for open download link in a new tab, however, for the same shortcode here is working properly as expected, https://themarylandhorsetrials.com/wpdm-test/. Please kindly check and let me know.
Thank you and regards
You have set <strong>Link Expiration Period</strong> 3 minutes, after 3 minutes it will show invalid download link for locked packages, please check my attached image too,
Please kindly check and let me know.
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Sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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Hello SHIV SINGH,
Hope you are well. Thanks for writing to us.
For #1, Can you please let me know which shortcode or how you are displaying downloads list? please share the related URL too if possible.
For #2, For now, the download button is displaying as I image attached,
Is there any additional section or popup appearing from your side?
For #3, For download finishing handing indicator is related to browser, when you hit a download button download finish process handled by browser. I hope you have understood.
Please kindly check and let me know.
Thank you and regards
Hello Ilze Ievina,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Sorry for the inconvenience. I have again forwarded your issue to our related authority.
Thank you and kind regards
Hello Rosemarie O’Connell,
Hope you are well. And sorry for the inconvenience. Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
It is working in normal window too, please kindly check my attached video,
https://streamable.com/e/2sl11u?autoplay=1
please check and let me know.
Thank you and regards
Hello Rosemarie O’Connell,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Cheryl Microutsicos,
Hope you are well. Do you want to open the download link in a new tab? If so, you can check this option from Downloads > Settings > General as I image attached,
Please kindly check and let me know.
Thank you and regards
Now the menu title is showing for user creation, but on that page showing, You don't have permission to access this page message, can you kindly check it again please and let me know?
Thank you and regards
I can access pages now. Now if i want to add a test user for login purposes, I can’t able access wp-admin > All Users section or wp-admin > Add New User section. Can you please extend the login access? Please kindly check and let me know.
Thank you and regards
We have fixed the issue and updated on your site also update AWS add-on version from our site. Please kindly check and let us know.
Thank you and kind regards
It is working properly as expected, please check my attached video,
https://streamable.com/e/mh67ip?autoplay=1
Please kindly check and let me know.
Thank you and regards
Hello Cheng Lien Liao,
Hope you are well. Thanks for writing to us. For your query,
#A, For this issue, please share the related URL. if possible, please also give your temporary wp-admin login details in a private reply to check the issue.
#B, We have two versions of the WPDM main plugin, one is Free and the other is PRO, free you shall get it from here, https://wordpress.org/plugins/download-manager/. And for PRO you shall get it from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, after purchasing from here, https://www.wpdownloadmanager.com/pricing/.
For #C, I think this is v4.7.9 PRO version you are using, if you have already purchased the plugin you can download it from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.
Please kindly check and let me know.
Thank you and regards
Hello Chelsea Profit,
Hope you are well. Please share the related URL and screenshot for getting the issue properly. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
It is still showing the same message. Please kindly check again.
Thank you
Glad to hear this your problem has been resolved. If you get some moments and if you like our plugin as well as support, can you please give us a 5* here. It will inspire us a lot.
Thanks.
While trying to access for login this message is showing as I image attached,
Please kindly check and let me know.
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I can’t able to access login/registration page. Can you please elaborate on it? Please kindly check and let me know.
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Please check now, I have updated (Beaver Builder > Categories Facet > Advanced > JavaScript) this section Javascript code and it is working now. Please kindly check and let me know.
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It is working from my end. The categories pages are loading properly from my end. However, Can you please clear all cache from your end and check it again? Please kindly check and let me know
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Hello,
Sorry for the confusion. Our one of developer team member checking your issue. Please let me know if you have any issue.
Thank you and kind regards
Hello,
Please open a separate ticket with other issues, thus we can check the issues individually. Please kindly check.
Thank you