Nayeem Riddhi

Hello Vicky Perry,

Hope you are well. Thanks for writing to us. Please use jstable=1 in your shortcode parameter, thus I hope it will fulfill your requirements. Please kindly check.

Thank you and regards.

Sorry for the inconvenience. I hope the update may come soon, we update the main plugin generally frequently. I hope you should get the fix soon on latest version. Please kindly check.

Thank you

If your order already expired. You have to renew order for getting the update version. Please kindly check.

Thank you

For advance custom field you will get similar php code,

<?php echo wpdm_acf([ID], 'test'); ?>

when you will create custom field, then you can use them in PHP file. Please kindly check.

Thank you

Can you please elaborate more? What the error message again? Please kindly check.

Thank you

I have checked that the template editor is broken on your end. It is working properly on our testing site. I think there may be a conflict between your plugins or theme. You can disable your plugins one by one to test for conflicts. You may also switch to another theme for checking. Please kindly check and let me know.

Thank you and kind regards.

I have information from our team that, The issue will be fixed in the next update. Please kindly check and let me know if you have any queries more.

Thank you and regards

Can you please kindly share the email from which you are facing the issue? Also the order id details, thus I can forward it to our team authority. Please kindly check and let me know.

Thank youa nd regards

Now the download page is showing a login required message. I hope it cannot be downloaded by any public user from now. You can also check it. Please kindly check.

Thank you

Have you any access for your hosting panel like cpanel, etc from where you can rename the plugin thus, it will be disabled then we can again login from WP default login system. Please kindly check.

Thank you

I have tested here, https://mini-market.uk/download/image-gallery-test/, the gallery is coming for images. can you please check?

Thank youa and regards

I have tried in both state, by assigning login, signup page, also with none selected, both states are working properly. Can you please try again? And the gallery page you have shared that is WooCommerce product page, not related with download packages. Please kindly check and let me know.

Thank you and regards

Glad to hear that. Please kindly check and let me know if you have any more queries.

Thank you and regards

I have found the issue. The category Technika you have assigned has access for All Vistor, so this is happening.

For categories hierarchy works like this,

Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors

and Package Access = Package Access empty + Category Access(Author) = Author

or Package Access = Package Access(Author) + Category Access(Author) = Author

More details can be found in the below link,

https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/

Please kindly check and let me know.

Thank you and regards

Hello Annette Welsford,

Hope you are well. The shared package URL is also accessible by me without logging in. If possible, can you please give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards.

Hello Milorad Ekmedzic,

Hope you are well.

For issue #1, we are checking issue. I have already forward it to our team.

For issue #2, This is WPDM new login interface, are you not able to login with this new interface? Please kindly let me know

For issue #3, Image gallery is working properly on our testing site here, https://pro.wpdm.online/wpdm-package/image-gallery-check/. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

For issue #4, The Mics settings not implemented yet.

For issue #5, Are you searching similar like this add-on, https://wordpress.org/plugins/wpdm-premium-packages/, also you can check the payment gateways here, https://www.wpdownloadmanager.com/downloads/payment-gateways/

For issue #6, We don’t have built-in addon right now for woocommerce import, but you can take our customization service from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/

Please kindly check.

Thank you and regards

Please kindly check and also let us know.

Thank you and regards

Our staff can’t log in. Can you please temporarily disable the WPDM login or plugin so we can log in to your site normally and check the issue? Please check and let me know.

Thank you and regards

I have forwarded your topic to our team. Please kindly check and let me know if you have any more queries.

Thank you and regards

[file_list] doesn’t have a parameter to control the layout, but you can use the below CSS in your link template CSS section,

`/* Hide the grid/list toggle buttons */
.w3eden .wpdm-filelist-toggle {
display: none !important;
}

/* Force list view layout */
.w3eden .wpdm-filelist-grid {
grid-template-columns: 1fr !important;
}

/* Ensure list-style layout for items */
.w3eden .wpdm-filelist-item {
flex-direction: row !important;
align-items: center !important;
text-align: left !important;
padding: 0.75rem 1rem !important;
}

/* Adjust icon size for list view */
.w3eden .wpdm-filelist-item__icon,
.w3eden .wpdm-filelist-item__thumb {
width: 40px !important;
height: 40px !important;
flex-shrink: 0 !important;
}

/* Ensure info section takes remaining space */
.w3eden .wpdm-filelist-item__info {
flex: 1 !important;
min-width: 0 !important;
}

/* Adjust meta items alignment */
.w3eden .wpdm-filelist-item__meta {
justify-content: flex-start !important;
}

/* Keep action buttons on the right */
.w3eden .wpdm-filelist-item__actions {
flex-shrink: 0 !important;
}`

Thus i hope your issue may will be resolved. Please kindly check.

Thank you

Hello,

I have updated information from our team that, We won’t be adding a shortcode to display a specific file within a package by file ID. Instead, please use the Asset Manager shortcode to embed the file on any page or post as I image attached,

[wpdm_asset id='id']

Please kindly check.

Thank you

Sorry for the inconvenience. I have again forwarded the information about the issue to the relevant team. Thank you for your patience. Please kindly check and let me know if you have any more queries.

Thank you and kind regards.

You can also fully customize the section following this doc,

Template Files

Overriding from your active theme /{active-theme}/download-manager/author-dashboard/new-package-form, this way.

Please kindly check and let me know if you need more clarification or help.

Thank you and reagrds

Hello Dan Bolo,

Hope you are well. And really sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check or adjust the issue. Please kindly check.

Thank you and regards

Sorry for the inconvenience. I have already forwarded this issue too to our related team. Please kindly check and let me know if you have any further queries.

Thank you and kind regards.