Forum Replies Created
Hello Thomas Staudte,
Hope you are well. Can you please elaborate more on your requirement? Are you talking about attached files of the packages? Please kindly check and let me know.
Thank you and regards
Hello Shreek,
I think it is a special feature. It may require customization request, you may knock and discuss here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/ with your requirements. Please kindly check and let me know.
Thank you and regards
Hello Shreek Raivadera,
Hope you are well. Thanks for writing to us. Can you please check this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_search_result-shows-search-form/? Please check and let me know, if it helps you.
Thank you and regards
I shall try to update you regarding the issue tomorrow.
Thank you and kind regards
Hello Loïc,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Glad to hear that, information I have given you that helped. However, our related team authority should review your request. Please let me know, if you have any queries more.
Thank you and regards
Hello Thomas Staudte,
Hope you are well. For license key, you may explore this doc details, https://www.wpdownloadmanager.com/doc/settings/license/. Please kindly check and let me know.
Thank you and kind regards
We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
Okay, Our team developer checking your issue. Thanks for your patience.
Thank you and regards
Please let us know, if any issue persists again.
Thank you and kind regards
We have enabled the author dashboard for front-end testing, which allowed the dropzone functionality to start working. However, glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Sorry for the inconvenience. I have again forwarded your issue to our related team authority. Appreciate your patience.
Thank you and kind regards
Sorry for the inconvenience. I have again forwarded your issue to our related team authority. Appreciate your patience.
Thank you and kind regards
The dropzone is working now. We have adjusted the author dashboard for front-end settings. Thus, it is working now. Please kindly check and let me know.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. However, in the meanwhile you can also use other form plugins too, like Live Forms. Please kindly check and let me know.
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It can happen due to site cache too. Can you please clear your site cache and let me know? Please kindly check and let me know.
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Please check my attached video, https://streamable.com/nr94k7,
It is working properly as expected from my side. Please check again and let me know.
Thank you and kind regards
I have checked that, the Form Lock add-on is not installed on your site, also the download manager plugin is very old version. Can you please kindly check and let me know?
Thank you and regards
I have forwarded from our team authority that we are checking the filename issue and for the cronjob issue, you may please contact the customization service here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check and let me know.
Thank you and regards
Sorry for the inconvenience. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
Please update the Adavance Custom Field add-on, we have fixed the issue. It should work fine now. Please kindly check and let me know.
Thank you and regards
As we are offering non-tangible digital goods, we do not generally issue refunds after the purchase has been made. We will be happy to consider a refund within the first 14 days of your purchase if you are unable to get the plugin to install properly on your website or if the plugin fails to perform the basic functions as designed and you have worked with the product support team to try to resolve these issues. For more details, you can check here, https://www.wpdownloadmanager.com/terms-and-conditions/. Please kindly check.
Thank you and regards
Hello Faysal Ahmed,
If plugins functions and features are working properly, it is not under our terms and policy that, this way we will refund. I hope you have understood the scenario. Please kindly check.
Thank you and regards
Hello Stefano D’Ambrosio,
Can you please open a separate ticket for your issue? Thus we can maintain the query in a general format. I hope you have understood.
Thank you and regards