Nayeem Riddhi

Are you using the latest version now? Please check if it fixed the issue from the latest version. Please let me know then.

Thank you and regards

I have again forwarded the issue to the relevant team. Please check and let me know if you have any more queries. Thanks for your patience.

Thank you and kind regards.

I have updated to our team. Please kindly check.

Thank you

It is working properly on our testing site. I think it can be issue with your server settings too, can you please let me know if it is your subdomain or you are using any speacial hosting provider. Please kindly check and let me know

Thank you and regards

Hello Adi,

Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Hello Adi,

Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Hello Chris Conway,

Hope you are well. For cancelling auto-renew please send an order note from your account , Please kindly follow this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription. Also, please let us know which feature we can add/improve or support we can give you. Please kindly check and let me know if you have any queries.

Thank you and kind regards

I have information from our team that, Please kindly share the related URL, so that we could check the package counts according to allowed roles. Please kindly check.

Thank you

Does this file/Package downloading from your side where logged in, it is showing, Unable to get download URL , does it working while you are logged-in? Please kindly check and let me know.

Thank you and regards

Can’t able to access, showing,

Error: Invalid nonce.

Please kindly check.

Thank you

I have again forwarded a message for the update. Thanks for your patience.

Thank you

Can you please confirm if you are using link-template-default the default link template of WPDM? Please kindly check and let me know.

Thank you and regards

After putting credential it is giving this message,

Check your email
We just emailed you a link.

Which email should i check? Can you bypass without email link access? Please kindly check and let me know.

Thank you and regards

Please kindly let me know if i can download your translation plugins-addons for checking the issue in local enviroment. Please kindly check.

Thank you

Ok, please kindly share, also tell me if i can download your translation plugins-addons and check the issue in my local enviroment. Please kindly check.

Thank you

While checking issue showing File Not found message for your attached one drive files, can you please again connect from here, https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-settings&tab=wpdm-onedrive, also check if the files are available in your one drive storage or not. Please kindly check.

Thank you and regards

I have checked that the link template you are using not using any thumbnail related template tag, can you please kindly elaborate?

<div class="link-template-default card mb-2">
    <div class="card-body">
        <div class="media">
            <div class="mr-3 img-48">[icon]</div>
            <div class="media-body">
                <h3 class="package-title">[page_link]</h3>
                <div class="text-muted text-small"><i class="fas fa-copy"></i> [file_count] [txt=file(s)] <i class="fas fa-hdd ml-3"></i> [file_size]</div>
            </div>
            <div class="ml-3">
                [download_link]
            </div>
        </div>
    </div>
</div>

Please kindly check.

Thank you

Really sorry for the inconvenience. Please confirm which shortcode you are using for this link template to display the packages, as the thumbnail of the PDF files is showing smaller. Also I can reproduce the issue to check which style is conflicting and causing the smaller preview. Please kindly check.

Thank you

The feature is working both on our Free and Pro version of our WPDM plugin. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. If you permit me also I can check that.

Thank you

Hello Cornelius,

Hope you are well. And sorry for the inconvenience. Can you please share which translation plugin you are using? If possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

If connection is available and showing Connected message, it should work, it is working on our testing site. Please kindly share your file/package URL where you have attached the file for downloading. Please kindly check.

Thank you

If it is connected, the file download should work without login if you do not restrict downloading another way. You can try attaching a OneDrive file, then try to download it from browser incognito mode. Please kindly check.

Thank you

It is still not connected here, https://wordpress-320890-6304593.cloudwaysapps.com/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-settings&tab=wpdm-onedrive, please kindly check.

Thank you

I have tried again from a different browser, but I am still unable to log in with the credentials. It is generating a PHP file while trying to log in. Please kindly check.

Thank you

Please check your credentials and connect again. I hope thus this works properly for you. Please kindly check.

Thank you