Forum Replies Created
Sorry for the inconvenience. I have again forwarded the information about the issue to the relevant team. Thank you for your patience. Please kindly check and let me know if you have any more queries.
Thank you and kind regards.
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team. Please kindly check and let me know if you have any further queries.
Thank you and kind regards.
Hello halibutblue,
Hope you are well. I think you are talking about Download Manager Pro version. The Pro version naming has been used as “Packages” and the free version uses “Files.” On the free version, there is no option for selecting a link template from package settings, but on Pro, there is an available option for selecting a link template. For the Pro version, you can download it from here: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases. Please kindly check.
Thank you.
Hello midihead7,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
You have to give your credentials for login. Please kindly check.
Thank you
Can you please elaborate more? Are you searching for this account page, https://www.wpdownloadmanager.com/user-dashboard/,? Please kindly check.
Thank you
Hello Daniele Napoli,
Hope you are well. And sorry for the inconvenience. Please kindly follow this documentation:
Also, other related information may be helpful. Please check if it helps you.
Thank you and regards.
Hello Larry Longton,
Hope you are well. Thanks for writing to us.
WP Download Manager uses custom post type (wpdmpro), which can be translated using WPML. Taxonomies, such as categories and tags, can also be translated.
– Find Taxonomy Translation in the wpml settings.
– Locate Download Categories and Download Tags.
– Add translations for each category and tag as needed.
This ensures that both downloads and their associated taxonomies are properly displayed in each language. WPML documentation
Please kindly check and let me know if it works for you.
Thank you and regards
Ok sure, please kindly let me know then.
Thank you
Your email has been updated to courtney.huber@advisorsexcel.com, Please kindly check, if everything is ok or not. Please kindly check.
Thank you
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Ok, I have also checked that, the issue is there. Can you operate the above checking process for finding the issue? Please kindly check.
Thank you
Hello Andre,
Hope you are well. Firstly can you please let me know, if on this settings URL, wp-admin/edit.php?post_type=wpdmpro&page=settings&tab=wpdm-google-tags, if there any settings coming or not. Please kindly check.
Thank you
If you are talking about amazon s3 attached files, for remote files, you need to enter file size manually in package settings, if a file is added from any remote location as a URL then the file size will not be calculated automatically. Please kindly check.
Thank you
I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. If you permit me, I can also check that.
Thank you
Please kindly share the related URLs. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Ok, for the first time it was working, then after that, it not working as expected, however, from our testing site it is working properly as expected, I think it may have a conflict between your plugins or theme. Am i able to disable one by one other plugins for testing if there any conflicts and also can switch theme to another for checking. please kindly check and let me know.
Thank you and regards
Ok, I have checked from here, https://mini-market.uk/wp-admin/edit.php?post_type=wpdmpro&page=settings&tab=ppsettings, it is working properly as expected. Can you please kindly again check?
Thank you
hello German Zhyvotnikov,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello German Zhyvotnikov,
Hope you are well. Are you talking about package file size 0kb with amazon s3 attached files? Please kindly check and let me know.
Thank you
It is saving properly on our testing site. Can you please share the browser console log to see if there are any errors or messages? It could be a conflict with other plugins or the active theme too. You can check the above process for finding the issue. Please kindly check.
Thank you
I have checked your download limit issue with your provided credentials, it is working properly as expected from your site, you can check it here too,
https://paulhensey.com/wp-admin/users.php?s=support&action=-1&new_role&paged=1&action2=-1&new_role2
And for renewal user should get email notification 1 week before the subscription renewal, and subscription will also renew automically, if anytime fails, it can have server issue too that it didn’t worked for that.
And for critical error issue, can you please share the error log thus I can forward it to our team developer. Please kindly check
Thank you
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Hello Archifibe Inc,
Hope you are well. Please open a separate topic for your issue so we can check the issue in detail. Please kindly check.
Thank you.
We are checking the issue. Please kindly have some patience.
Thank you