Forum Replies Created
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
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Hello John Sheahan,
Hope you are well. And sorry for the inconvenience. Can you please let me know how the error has come? If any WPDM page or shortcode. Also please let me know which version you are using free or PRO. Please kindly check and let me know.
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I have forwarded again the issue to our related team authority. Please kindly check and let me know if you have any more queries.
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For now, I have this information what i have given you. please kindly check and let me know if you have any queries more.
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Please check the demo of file cart add-on, I hope it will fulfill your requirement. please kindly check.
Thank you
Hello Amgis Flowenol,
Hope you are well. For your requirement, you can check this add-on, https://www.wpdownloadmanager.com/download/wpdm-file-cart/. Please kindly check and let me know if you have any queries more.
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For creating infinite loop issue, it has been disabled by our team authority. Please kindly check and let me know if you have any queries more. Please kindly check.
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The amazon s3 add-on update is available now with fix. Please kindly check.
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Hello Fistf Administrator,
Hope you are well. If you are using WPDM PRO you can create new or clone existing Package details page template/ Page Template from Downloads > Templates > Page Templates section. And for using page template, you can set page template from edit package editor or edit file editor > Package Settings > Templates section. Please kindly check and let me know if you have any queries more.
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I have forwarded your information to our related team authority. Please kindly check and let me know if you have any more queries.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
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Yes, for other css like button, color etc you can change directly from settings. Please kindly check.
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It is “Premium Packages – Sell Digital Products Securely” plugin frontend css. It is working properly from our testing site. Afrer enabling/disabling the option, you should see some changes for premium package pages like cart page etc. Please kindly check.
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Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
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Hello Amgis Flowenol,
Hope you are well. Can you please let me know which WPDM plugin you are using, free or Pro and also please let me know which version currently you are using. please kindly check.
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If you have hosting access of your site, you can rename the plugin from wp-content > plugins > download-manager folder, thus the issue may got disappear. And the version you can check from WP Admin > Plugins section . The latest version of WPDM Free version is now 3.3.40. Please kindly check and let me know.
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Hello Ben Kabuula,
Hope you are well. And sorry for the inconvenience. Can you please let me know which version of WPDM and WP you are using, and which page and what scenario the error is coming ? Please kindly check and let me know.
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Hello ibradley,
Hope you are well. Based on the documentation at https://imsas.github.io/wpdm-rest-api-docs/#get-all-packages, the categories parameter for filtering packages is documented in the **Query Parameters** table under the “Get All Packages” section.
According to the documentation, the categories parameter expects: **”Send array of category terms. ["Business","Travel"]“**
However, the documentation examples show POST requests with JSON payloads. For GET requests using URL parameters, you’ll need to format the array appropriately. Try these formats:
**(Array notation):**
wp-json/wpdm/v1/packages?categories[]=Documentation
**Important notes:**
– Use the **category name** (e.g., “Documentation”), not the slug (e.g., “documentation”)
– Category names are case-sensitive
– Your original query ?categories=documentation was likely returning all packages because it wasn’t matching the exact category name
To find the exact category names in your system, first query:
wp-json/wpdm/v1/categories
This will show you the correct category names to use in your packages query.
Reference: https://imsas.github.io/wpdm-rest-api-docs/#get-all-packages (see the Query Parameters section)
Please kindly check and let me know.
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Hello HappyHelper,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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For now WPDM doesn’t add any such option. You have to set from it AWS admin. Please kindly check.
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Please kindly check and let us know if you need any help related to WPDM.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
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Hello Shane O’Neill,
Hope you are well. You can check deeply from WP Optimize & Smush plugin if there any settings for excluding download-manager-files folder for your this issue also please contact their support, I hope you should get the help. Please kindly check and let me know if you have any more queries.
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The issue has been fixed. Released a new version with update of Amazon S3 addon. Please kindly check.
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Hello Arianna Bellizzi,
Hope you are well. Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
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