Forum Replies Created
Please adjust this Front-end administrator roles setting too which role you want to adjust as I image attached ,
Please kindly check and let me know.
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Hello Bart van den Dool,
Hope you are well. And sorry for the inconvenience. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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I have checked your issue. The issue appearing from other browsers is related to your theme, switching the theme to another resolves the issue. Please kindly check and let me know.
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Hello Luca Ranieri,
Hope you are well. Thanks for writing to us. If you are using free version, this feature is available in the PRO version,
please kindly check and let me know.
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Ok, I shall try to check tomorrow morning that will be out of business hour.
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Hello,
We can’t refund until our products do not work on your side or if our products are broken on your side. I hope you have understood. Please kindly check.
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For your permission, Can I check enable/disable plugins or switch theme for some few moments? Please kindly check and let me know.
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This message is showing while checking the issue from your site as I image attached,
Please kindly check and let me know.
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I have again forwarded it to our related team authority. Please kindly check and let me know if you have any queries.
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You can put the required value in the sample.csv file, copying from here. You can also adjust the necessary column with your values, thus I hope it should work as expected. Please kindly check and let me know.
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Please, give your temporary wp-admin login details in a private reply to check the issue, you can use any temp. email.
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Hello Lamberto,
Hope you are well. Thanks for writing to us. You can use Delete a file when it is detached from a package (Only administrator can use this option) as I image attached,
Please kindly check and let me know.
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Please kindly let me know, if any issue persists from your side still now.
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Please kindly check the other active plugins too. Please kindly check and let me know.
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I think it may have a conflict between your plugins or theme. Am I able to or can you please enable/disable other plugins for checking, you may also switch theme to another for checking. Please kindly check and let me know.
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Hello Bostjan,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Thank you
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Form Lock also making trouble from our testing site, For confirmation, can you please check this process? please enable/disable other plugins for checking, you may also switch theme to another for checking if any conflict remains. Please kindly check and let me know.
Thank you and kind regards
Hello Again,
For #1, You can check articles how to format emails that don’t lead to going to a spam folder, one of article you can check here, https://nethunt.com/blog/how-to-make-sure-your-emails-dont-go-to-spam/
For #2, You can try email template right column template variables, like {{name}} {{username}}{{user_first_name}}, somehow on our test site email notification not working. Please kindly check from your end.
For #3, For link label change, you can try it from the packages settings as I image attached,
For #4, For download link expiration, please adjust Private Download Link Expiration Period: as I image attached,
For #5, Yes you can try any top level translation plugin.
Please kindly check and let me know.
Thank you and kind regards
If possible, please, give your temporary wp-admin login details in a private reply to check the issue. Am I able to enable/disable others active plugins/theme? Please kindly check and let me know.
Thank you and kind regards
Does it showing There is a new version of WPDM - Dropbox Explorer available. Update now ( v1.5.9 ) message still now? Please kindly check and let me know.
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The sample CSV file should work, please kindly check if any columns are misconfigured or misspelled. Please kindly check.
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Hello Patrick Reilly,
Hope you are well. Thanks for staying with us. However, for showing the attached file list with the package, you can use this [file_list] template tag in your page/link template. Please kindly check and let me know.
Thank you and kind regards