Forum Replies Created
We have refunded you the other purchases. Please kindly check and let us know, if you have any more queries.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello,
As our product working properly. We can’t able to move to refund. I hope you have understood. Please kindly check.
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If package name and files name become conflict then you can keep a small difference between file and package name. And for import logs we have not such feature now, please kindly let us know how can we help you more.
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You can create plans as I image attached, they can be free, pro, also can have for certain time with renewal,
And you can also assign them to packages, thus after subscribe on them users can access to the packages as I image attached,
Please kindly check and let me know if you have any queries
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If you have the capability to purchase full access, please purchase it. We shall refund you the other purchases. Please kindly check.
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Hello HappyHelper,
Hope you are well. Thanks for writing to us. Can you please let me know are you using this plugin https://www.wpdownloadmanager.com/download/wp-pro-membership/? Please kindly check and let me know.
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You can also check login with my shared credentials. It is working properly here. Please kindly check.
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The feature is working properly on our testing site with the latest version, I think it may have a conflict between your plugins or theme. Can you please enable/disable other plugins for checking, you may also switch theme to another for checking. If you permit me , I can also check it. Please kindly check and let me know.
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I have back with information from our team authority that if you purchase full access package we shall refund your 2 previous orders. Please kindly check and let us know.
Thank you and kind regards
Hello HappyHelper,
Hope you are well. Thanks for writing to us. I have already forwarded your request to our team authority. Thanks for your appreciation.
Thank you again and kind regards
Hello Antonio Bernardo,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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You can contact with your theme support too, thus they may provide you some fixes. Please kindly check.
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Hello Sophia Kelly,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
We replied to your issues as soon as possible and made a workaround on this also. Please kindly check and let me know.
Thank you and kind regards
I have forwarded it to our team developer for fixing the issue from your end. Thanks for your appreciation.
Thank you and kind regards
Hello Chelsea Profit,
Hope you are well. We have not direct shortcode like this. However, one close shortcode we have [wpdm_packages], https://www.wpdownloadmanager.com/doc/short-codes/wpdm_packages-wp_query-in-a-shortcode-for-download-manager-packages/, if you need urgent you can take custom services from here,https://www.wpdownloadmanager.com/download/custom-upgrade-service/ or you can also keep a feature request here,https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please kindly check and let me know.
Thank you and kind regards
Can you please kindly let me know which part is not working from your end? Please kindly check and let me know.
Thank you and regards
Hello Mariusz G,
Hope you are well. Thanks for writing to us. You can use any better translator plugin from WordPress repository. Thus, you can translate your site and our WPDM plugin. Please kindly check and let me know.
Thank you and kind regards
For now, we have no such feature, However, you can do it by adding custom link as I image attached,
Please kindly check and let me know.
Thank you and regards
Hello Luca,
Let us know if you have any queries more.
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Sorry for the delay in resolution. I have checked your issue now. I have checked that, it is working as expected. Can you please kindly check my attached video,
https://streamable.com/y72upo,
Please kindly check and let me know.
Thank you and kind regards
For now, only packages created by user has not added, however, it is a good idea, you can also keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please kindly check and let me know.
Thank you and kind regards