Forum Replies Created
For better performance, you can use our live forms, I have installed it on your site and added as the form lock here, https://www.valtris.com/download/wpdm-test/. It is working properly as expected here. And for mailing issue, you can use a better SMTP plugin. Please kindly check and let me know.
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Ok, I am understanding. Now I haven’t access of your site now. However, can you please show for the same JPG and PNG image how much difference? I think when I was checking it was not much difference between PNG and JPGs. please kindly check.
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Hello Brett Henrichsen,
Hope you are well. Thanks for writing to us. The demo site is demonstration purpose for showing how the appearance and features work. You can’t use it on your own. After purchasing you can make similar appearance as like the demo. I hope you have understood now. Please kindly check and let me know, if you have any queries more.
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Hello Gaurav Chalana,
Hope you are well. And sorry for the inconvenience. Please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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Sorry for the inconvenience. Are you meaning bitmapped some stretch of Image? Please kindly check and let me know.
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For adjustment position of contents, you can buy the PRO version or please kindly edit the PHP file from this directory, wp-contents\plugins\download-manager\src\Package\views\page-templates dir. For making backup your file you may follow this doc,
Please kindly check and let me know.
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Hello Gabriela,
Are you trying to archive this layout design, https://empowertruelife.com/blog/refresh-your-mindset-this-holiday-season/ for this page, https://empowertruelife.com/download/3day-refresh-you-minset-this-holiday-season/ and are you talking about the image and the call to action section as I image attached,
Please kindly check and let me know.
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You didn’t open a new topic. Please open a topic if you have any issues. We are also able to approve it from spam folder to approve. Please kindly check.
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For PNG images, you may have to use higher resolution images, and for SVG images, We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.
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For now, you can keep the shortcode on the above page and keep a feature request here for scrolling to position for this shortcode, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/ or you can also take customization services from here for urgency, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check.
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Can you please turn off the authentication code verification process? I have not direct access for support@wpdownloadmanager.com email address. Please kindly check and let me know.
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Hello Geza Varkuti,
Hope you are well. Thanks for writing to us. The page you have shared is not properly formatted, https://varkuti.eu/partner. Can you please share a screenshot indicating where the issue is appearing? if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
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Hello Susanna Christinck,
Hope you are well. Thanks for writing to us. Please share the related URL for checking the issue.
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Please point out all of your requirements. And if possible, please, give your temporary wp-admin login details in a private reply to adjusting those issues.
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It is not working with other valid license too. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. If you permit me I can also check this process. Please kindly check and let me know.
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This message is showing while login with your credential as I image attached,
Please kindly check and let me know.
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It has no complexity at all. Please let me know what you are facing now. Please kindly check and let me know.
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Sorry for the inconvenience. if possible, Please, give your temporary wp-admin login details in a private reply to check the issue.
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Hello Francesco Perego,
Hope you are well. For your issue, Please explore this doc details and copy again the license key from your account, https://www.wpdownloadmanager.com/doc/settings/license/. Please kindly check and let me know.
Thank you and kind regards
For now, we have not such any implemented feature for elementor add-on, but you can also keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/ or you can also order a customization service here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please kindly check and let me know.
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Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
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You can also customize the download button in the custom template and make the download button as like the elementor made button. I hope you have understood. Please kindly check.
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Sorry for the delay. When you use a custom made template, you have scope for showing what content you want to show based on your requirement. And when you do with elementor add-on and select that template from add-on for that file/package, thus your required appear will come. Please kindly check let me know, if you want this.
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I have information from our team authority that, Please purchase the full access pack, you will get $99 refund. Please kindly check and let me know if you have any queries more.
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It would be better if you give access for admin for checking the issue in detail. Please kindly check.
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