Nayeem Riddhi

Can you please let me know if the charge happening from this email related account sjohnson@cathleenmcfarlane.org or happening only with your credit card and no email or no invoice you are getting after the charge taken. Please kindly let me know

Thank you

Hello midihead7,

Hope you are well. I have checked the Pro plugin and the file you have shared, no such issue is there which you have mentioned. Can you please also check the issue from that file? Please kindly check.

Thank you

Really sorry for the confusion. you can see the tab, the first tab called Basic, before Payment tab, please navigate it, then under Basic settings, you shall find the Frontend Settings and the page select option as I image attached,

please kindly check.

Thank you

If our team member wants it can also be updated directly accessing your site, or maybe an update will come with fix.

Thank you

I have forwarded your issue to our team developer. It has been checking by our team. I hope you have understood.

Thank you

Please kindly navigate Downloads > Settings > Premium Package > Frontend Settings > The Cart Page, you are selecting, The Order Page, The Guest Order Page you can find those page shortcodes here, https://www.wpdownloadmanager.com/doc/using-premium-package/shortcodes/, please use the shortcodes on those pages. Please kindly check.

Thank you

Can you please elaborate more? Please kindly check.

Thank you

The issue you have provided.

Thank you

Please kindly check the documentation, and you can add those shortcodes for those pages for purchasing your packages/files. You can also test via the test payment. Please kindly check from Download > Settings > Premium Package > Frontend Settings and shortcode documentation.

Thank you

We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

I have checked that the page you are using for guest order there is different shortcode, can you please check this documentation and add necessary shortcode for your premium packages or files purchase, https://www.wpdownloadmanager.com/doc/using-premium-package/shortcodes/, please kindly check.

Thank you

Are you using this page for guest order page, https://pipstrend.com/wp-admin/post.php?post=1885&action=edit, if yes, this page doesn’t included the guest order shortcode of WPDM. Please kindly check.

Thank you

Hello marwanist12,

Hope you are well. And sorry for the inconvenience. Can you please let me know which version you are facing this issue and in which scenario the issue generating? Please kindly check.

Thank you

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.

Thank you again and regards

After saving the package you can delete the attached files otherwise not saved package/file you can reload the package/file and start from begin. I hope you have understood. Please kindly check.

Thank you

Hello Craig,

Hope you are well. To display your category packages in 1 column on mobile devices while keeping 2 columns on larger screens, you
need to add the colsphone="1" parameter to your shortcode.

Updated shortcode:

[wpdm_category id="2026" cols="2" colspad="2" colsphone="1" toolbar=0 desc=1 item_per_page=30 async=1 template="link-template-default.php"]

Parameter breakdown:
– cols=”2″ → 2 columns on desktop (screens ≥992px)
– colspad=”2″ → 2 columns on tablets (screens ≥768px)
– colsphone=”1″ → 1 column on mobile (screens <768px)

The plugin uses Bootstrap-style responsive column classes, so this will automatically create a single-column
layout on mobile devices while maintaining your 2-column layout on larger screens.

---
If you'd like even more control, here are some other options:
- colsphone="1" → 1 column on mobile
- colsphone="2" → 2 columns on mobile (default)
- colspad="1" → 1 column on tablets as well

For more details, please kindly check this documenatation, https://www.wpdownloadmanager.com/doc/wpdm_category-query-all-downloads-from-one-or-more-categories/

Please kindly check.

Thank you

Your setup is ok, https://pipstrend.com/download/%d8%aa%d8%b9%d9%84%d9%85-%d8%aa%d8%af%d8%a7%d9%88%d9%84-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%aa-%d8%a7%d9%84%d8%b1%d9%82%d9%85%d9%8a%d8%a9/ it is doing payment process for purchasing this product. Please kindly check.

Thank you

I have tested here, https://www.mebders.tr/wp-admin/post.php?post=4264&action=edit, it is working properly here. Please kindly check.

Thank you

please kindly share the login URL too.

Thank you

Hello x472134,

Hope you are well. And sorry for the inconvenience. Can you please kindly let me know which version of free or Pro version of WPDM plugin you are using? I have checked from both free and Pro version. From both end it is working properly as expected. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hi marwanist12,

Thank you for the details and screenshots.

This behavior is actually controlled by PayPal, not the plugin. On mobile devices, PayPal sometimes hides the “Pay with Debit/Credit Card” (guest checkout) option and encourages users to log in to their PayPal account instead.

This can depend on:

Your PayPal account settings (guest checkout enabled or not)
User location and PayPal regional policies
PayPal’s mobile UI behavior

We recommend checking:

That “PayPal Account Optional” (guest checkout) is enabled in your PayPal account
Testing from different devices, browsers, or networks
Trying in an incognito/private browser window

If the option is still not visible on mobile, it is likely due to PayPal’s own checkout flow and restrictions rather than an issue with Download Manager.

Please let us know if you need further assistance.

Thank you

Hello marwanist12,

Hope you are well. Can you please let me know the credit card option you are getting from Desktop browser and the option you are not getting from the Mobile device, also please let me know which browser you are trying from mobile. Please kindly check.

Thank you

If you want the older version of 7.2.1, you can download it from here, https://we.tl/t-249rMCRhXgms16AN, Please kindly check.

Thank you

Really again sorry for the inconvenience. I have again forwarded your concern to our team. Thanks for your patience.

Thank you

Please kindly add the below css on Customizer > Additional CSS section.

.dark-mode .circle {

color: #ffffff !important;

}

.counter-panel .panel-body {

margin: 5px;

}

.counter-panel.card {

width: 300px;

}

.counter-panel .panel-footer {

text-align: center;

}

#wpdmw8 {

text-align: center !important;

display: block;

width: 100%;

}

Please kindly check and let me know if it works for you.

Thank you