Forum Replies Created
Hello Eric Johnson,
Hope you are well. And sorry for the inconvenience. Please kindly share the order id details for checking the issue further. pleae kindly check.
thank you
I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.
Thank you and kind regards
Yes, they will be preserved for WPDM Pro plugin. Please kindly check.
Thank you
Are you talking about File Browser Access capability? Please kindly check and let me know.
Thank you and regards
Hello Tony Bouk,
Hope you are well. Sorry for the inconvenience. For clicking a category within the results table for only shows the category result issue, I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and regards
Please keep such this way wp-content/themes/ACTIVE_THEME/download-manager/all-packages-shortcode.php for overwriting the file from your active theme, I hope it should work properly then. And for admin menu issue, please deactivate > Delete and reinstall the WPDM plugin again, I hope it will fix the issue then. Please kindly check.
Thank you
Really sorry for the inconveneince. Such similar of your issue didn’t happend to other users. There maybe a conflict somewhere, we generally not keep older versions in archive for usage. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
If you are talking about media library files, the setting option residing in Downloads > Settings > Media Files Access Control section as I image attached for the Pro version,
Please kindly check and let me know if you have any queries more.
Thank you
I have information from our team author that, WPDM network activation will not work properly, need to handle activation in each site separately and validate with license. Please kindly check and let me know if you have any more queries.
Thank you and regards
Hello Barnabas Helmy,
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Rich Root,
Hope you are well. The overwriting feature is working properly from our testing site. Please keep this way /wp-content/themes/ACTIVE_THEME/download-manager/all-packages-shortcode.php if you want to overwrite all-packages-shortcode.php file. Also please clear your browser cache. Please kindly check.
Thank you
Hello John Anderson,
Hope you are well. For your issue, please kindly send an order note from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, You can follow this tutorial to send the order note: https://youtu.be/h46gJwjtcV8?si=TgNX8pnJY8Rtn8xQ. Please kindly check and let me know if you have any queries more.
Thank you
Hello jrz101,
Hope you are well. And really sorry for the inconvenience. Can you please kindly clear of your site cache and check again? Please kindly share the related URLS if the issue persists. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I have information from our team that, imagick extension is missing/not active that is why file icons are not appearing. Please kindly check and try adjusting/enabling that option, thus issue may get resolve. Please kindly check.
Thank you
For close icon, please clear your browser cache, thus it may get resolve, the close icon coming here properly, https://pro.wpdm.online/download/attach-dir-test-2/, However, for pdf image broken link, We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Can you please elaborate issue for this URL, https://staging31.projects.idiliqdevelopments.com/wpdmpackages/wyndham-grand-la-cala-golf-residences-downloads-2/, does the attach dir file not downloading or any other issue? Please kindly check.
Thank you
The site you have shared is another site URL. So the login credentials are not working. Please kindly check.
Thank you
It is working properly from our testing site, https://pro.wpdm.online/archive-filter-test/. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Also check if you are using the latest versions of add-on or plugin from WPDM. Please kindly check.
Thank you
Please kindly check and let us know if the issue persists, Please kindly check.
Thank you and regards
Please kindly share the related URL for checking this issue? Please kindly check.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
I have checked by login your admin panel, you are using a old version of WPDM Pro plugin also WPDM Form Lock add on is missing from your plugins panel. Please kindly use the latest version of your plugins,add-on. Please kindly check.
Thank you and regards
I have information from our team that, It will be fixed in the upcoming update. Please kindly let me know, if you have any more queries.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards