Hasibul Amin Hemel

The contents of the .htaccess file is

RewriteEngine On
<Files *>
Deny from all
</Files>

If the downloads still not found then check the PHP error log if you have anything there.

Thanks

Hi,

I see you didn’t delete the older version and installed the new one. Please check the plugins directory. make sure only one version/copy should be installed and activated. Would you like me to delete both one and install the latest one and check it?

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Hi,

Create a dir named download-manager inside your active theme dir, copy wpdm-all-downloads.php from /plugins/download-manager/tpls/ to{active theme dir}/download-manager/, now open and edit the file.

And remove the link tag from 251 to remove the link from the title.and for category 222 no line.

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Hi,

There is an issue which will be solved in next update. For now please download the latest version from the purchase dashboard and remove old one from the site and install it.

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Hi,

please select Open In Browser from Downloads Settings Basic Tab File Download Section.

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Hi,

There might be any conflict with the plugin. Is there any PHP error log?

If you can provide login details I can check the issue.

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Hi,

It’s a custom link template. You can always create and modify new link templates from /wp-admin/edit.php?post_type=wpdmpro&page=templates.

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Hi,

Can you please check whether the /uploads/download-manager-files/ folder is created under the multisite and files available there? If not create the folder and add .htaccess with right permission.

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Hi,

1. Do you want something like this?
Then you need this addon to achieve that.

2. You can use custom access settings of the package to show the files to specific users.

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Hi,

You can use the shortcode search feature to achieve that [wpdm_search_result init=1 template="link-template-default" cols=1]. You need to put link template which has download button with [download_link] template tag which enables direct download.

Sorry to do with default search it needs code customization.

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Hi,

The guest download page is the only way to download the guest orders. You need to put return URL of any payment method from Downloads Settings Premium Package Payment tab to that page URL.

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Hi,

There might be any plugin conflict. Try disabling other plugins. or Please provide temporary login info to check.

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Do you use an old version of the plugin? What is your PHP version? Is there any error log? Please provide login and FTP details to check the issue.

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Hi,

Can you send temporary admin info in private reply? so I can take a look at the template.

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Hi,

You may use Advance CSV importer to import bulk amount of files with the demo CSV file. You can also insert custom title for each package and more things.

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Hi,

Please send the page URL and temporary login info in private to check.

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Hi,

When uploading there might be ram outage on the server. Please contact server admin for details.

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Hi,

The prime theme has customized search from only for the prime theme. If you still want that you can send customize request at customize@wpdownloadmanager.com.

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Hi,

You can put all your downloads file in uploads/download-manager-files directory. Then you can put filename with space like (abc.txt,another-file.doc,other-file.pdf) in the CSV file and map it to WPDM:files fields.

Yes, you should do mapping once after uploading a CSV.

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Hi,

It would help us to debug the issue quickly if you can provide website details in private reply.

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Hi,

Seems like you are using Linode server and their DNS is blocked for spam. Please contact the server support to solve this issue.

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If your server doesn’t support docx file then you can zip them before uploading,
The server is blocking the ajax request with doc filetype.

Screenshot https://prnt.sc/ihypqg

However, you can modify the wp-config.php file and add define( 'ALLOW_UNFILTERED_UPLOADS', true ); this code to see what happens. Or you can Try this.

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Hi,

Currently, we only support max file size of the package that you can find in frontend settings. You need custom coding to enable selection of a single file. For customizing solution please contact support@wpdownloadmanager.com

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Hi,

If you do not upload any files with the package then this error occurs. Please upload a file in the package you are trying to download.

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