Hasibul Amin Hemel

Hi,

I have created test package which is working fine. https://h2020robox.eu/download/test/

You may re-export the downloads post type from Tools Export and then upload it in Tool Import in new domain site.

Or there might be subdomain link still exist in the database. So you may try the search and replace plugin to find out the link with subdomain and replace with the main domain.

Thanks

Seems like you need to enable flaturl in order to get onedrive API working. Otherside it will give 404 error. Try deactivating plugin to see which one causing the issue.

Can you reply the template code you are using on the package page? and the link to check.

Thanks

Hi,

Seems like Co-authors plugin only supports at the backend.As it uses the default editor. The frontend uploader is not compatible with it.

Thanks

Hi,

There might be a problem with mail SMTP. Please check your site and use any SMTP email plugin to resolve it.

Thanks

Hi,

With Advanced Access Control plugin you can select specific members to access the package. But as you want to hardcode the allow access roles, then please for custom upgrade send details to customize@wpdownloadmanager.com .

Thanks

Hi,

Understand, It would be good if we add hierarchical view in category drop-down categories list in bulk import. It will be noted for further implementation. For now, you can search and add packages to a specific category.

Thanks

Hi,

Seems like the package is missing files link. Had you uploaded the package files by uploading? Did you check the upload dir that all files are available?

Hi,

Please send the link of the package for checking the issue.

Thanks

Hi,

Please check the package. If the file is attached to the package. If no file attached this error is shown.
Or please send login in private reply to check.
Thanks

Hi,

If the theme update causing error please download the latest version from the purchase dashboard. Then delete the existing one and upload the latest one from Plugins Add new. There is a problem with the record. Hope it will be solved soon.

Thanks

Hi,

You need to create the categories in the hierarchical list from Downloads Categories. Then you can put the slug by a comma in CSV before importing.

Thanks

Hi,

There might be an issue with the MySQL config. Which PHP version you are using? Please check the value of innodb_buffer_pool_instances and innodb_buffer_pool_size in config. I have tested on my end, Everything working fine.

Also, check the swap size of your VPS. Try to increase it. Details here.

Thanks

Hi,

You can show popup by adding custom jquery in the template file and you need to design the popup with HTML-CSS and insert into the template file with specific template tags. You can create new custom page template from wp-admin/edit.php?post_type=wpdmpro&page=templates.

There is no option of popup template comes with pro plugin.

Thanks

Hi,

You can use this [doc_preview] template tag which will preview full pdf file. But PDF Viewer doesn’t have the option to limit the number of pages. But it will be a nice feature, so noted for implementation.

Thanks

Hi,

Sorry, that is not available. Its only shares the package.

Thanks

Hi,

Sorry for late reply. Please share the login and CSV file in private reply to check the issue. If it’s causing an issue then there will be a log. Or, Any php process taking too much memory. Please check which process restarting the SQL DB from DB log.

Thanks

Hi,

Try reinstalling and activate the plugin. There might be a server issue. please check that the upload directory created at uploads/download-manager-files.

If still not working then please provide login info in private to check.’

Thanks

Hi @adapta,

Please create a new thread and send credentials in private reply to check the issue.

Thanks

Hi,

You can create the login page with [wpdm_login_form] shortcode in a page and register page with [wpdm_reg_form] shortcode.

Now you need to enable Show Only Login Form Instead of Login Required Message from Downloads Settings Basic Message section.

Thanks

Hi,

Please send temporary login in private reply to check the issue.

Thanks

Please send temporary login in private reply to find out the issue.

Thanks

Hi,

Please send temporary admin login and the csv file in private to check the issue.

Thanks

Hi,

If your license is locked we will unlock it. But if the license not saved rather showing processing,

For siteground hosting please include following in your .htaccess file in the server. If the issue not solved by adding this, Please send login in private to check.

<IfModule mod_security.c> 
   SecFilterRemove 001868 
</IfModule>

Thanks

Hi,

Seems like there is a JS issue with the theme. working fine with other themes.