Hi,
There might be any .htaccess issue with the asset folder. Please send login in private to check the issue. or just create a .htaccess file in your sub directories and put
RewriteEngine On
RewriteRule ^ - [L]
in each of them, where you getting the error. Therefore ignoring the rules from your root.
Thanks
Hi,
Please try to automatically complete the order and see if the email is being sent.
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Hi,
The table is working fine I see.
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Hi,
I have tired few ways but it still failing to save generated image on the folder. What PHP version are you using in the VPS? Is there any other security firewall?
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Hi,
Please reinstall the plugin and try the license. If you have changed the domain please post your license in private reply to unlock it.
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Hi,
Please try reactivating download manager plugin. If the shortcode still not working please send login in private to check.
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Hi,
You can download the latest version from (https://www.wpdownloadmanager.com/user-dashboard/purchases/) and remove the old version from the website, then install and activate the latest downloaded version.
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Hi,
With the Advanced Access Control add-on, you can control user-specific access to your files and document downloads. So if you want few users can access a package or download then you can use this addon. If you want to allow access to a specific user role then you might create additional user role with (https://wordpress.org/plugins/user-role-editor/) this free plugin rather than the subscriber, and use it to allow access field.
But as you want to have the download limit in terms of time and download counts the possible solution is to use the Wp Pro Membership addon (https://www.wpdownloadmanager.com/download/wp-pro-membership/). Which you can create multiple membership levels and control the single package or package category downloads.
Also, if you also want to control single package download limit for any user role then you can use this addon (https://www.wpdownloadmanager.com/download/download-limit/). This is also an alternate solution. You can use this and make the package access to specific user role and assign the email of the users to that role to give them access to specific packages.
So as you have access setting for the package for any specific user role, you can send the direct package link to that email. They should log in and download the package from the website with that email. Other users will not have access to that package.
Thanks
Hi,
Do you have changed your domain name? Please post your license key in the private reply to unlock it.
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Hi,
With the pro license, you will get Support/Update for one year from the purchase date. If your key is showing the error before that time please post it in private reply to check or unlock it.
Thanks
Hi,
There is an issue with the update in the current version. Please follow the below process to update your plugin. (No data will be lost, As it is saved in the database)
Please download the latest version from the purchase area.
Either do with FTP:
– Then Unzip the plugin.
– Open FTP (FileZilla)
– Upload the folder download-manager to /wp-content/plugins, a pop up will show and will ask you to overwrite files, choose yes.
Or,
– Deactivate and Delete the existing one from the website.
– Upload and activate the latest one.
Thanks
Hi,
You have to edit /download-manager/tpls/wpdm-all-downloads.php
for this shortcode. You can find details here about modifying the shortcode templates.
You need to remove the page link from line 251 by removing href='".get_the_permalink(get_the_ID())."'
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Hi,
If you are changing the domain name its need to unlock the old domain from the license key. Please give your license in private reply to unlock it.
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Hi,
Please send server error log if available and login details in private reply to check the issue.
Thanks
Hi,
Please post your license key in private reply.
Thanks
Hi,
There is an issue with the current version. Please follow the below process to update your plugin. (No data will be lost, it is saved on the database)
Please download the latest version from the purchase area.
Either do with FTP:
– Then Unzip the plugin.
– Open FTP (FileZilla)
– Upload the folder download-manager to /wp-content/plugins, a pop up will show and will ask you to overwrite files, choose yes.
Or,
– Deactivate and Delete the existing one from the website.
– Upload and activate the latest one.
Thanks
Hi,
There is an issue with the current version. Please follow the below process to update your plugin. (No data will be lost)
Please download the latest version from the purchase area.
– Then Unzip the plugin.
– Open FTP (FileZilla)
– Upload the folder download-manager to /wp-content/plugins, a pop up will show and will ask you to overwrite files, choose yes.
Thanks
Hi,
You can find the specific CSS class in plugins\download-manager\assets\css\front.css
file. Please do the changes from there. Or to keep the changes copy and save it inside your active theme CSS file.
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Please post your license key in private reply.
Hi,
Maybe there is a CSS conflict with the theme. Please send the link in private to check.
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Hi,
/wp-content/plugins/download-manager/cache/
this folder will save all the regenerated cache images which will be generated by the [thumb_size] shortcode. It will take some time to generate and save the new files.
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Hi,
You need to create a custom page template within your theme. And use it with the download post. Or you can try this plugin.
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Hi,
Please post your license in private reply to unlock it. Also, download and install the latest version from here.
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Hi,
The user should not be able to download the package after the limit cross. Please send the login in private to check the issue.
Thanks