Humayon

Hi @apollosat,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.4 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the WPDM Page Templates add-ons as well which is right now version 1.1.0. Please update them, or you can download the latest WPDM Pro version from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details and site URL in a private reply for checking the issue.
Thank you

Hello @webconsultant247,
Sorry for the late reply.
The update is almost ready and will be released within this week.
Our dev team is on Eid holiday and will start working from Sunday.
Please spare us some additional time.
Thank you for your patience and cooperation.

Hi @rebeccagarrison,
Hope you are well and doing great.
If you want to order it by date, make the date a major column, and if you put field value order_by="update_date" on it then it will show packages/files based on date.
Here is the example.
I hope you understand now.
Thank you

Hi,
Glad to hear that it worked.
If you get some free moments, please give us a 5* here. It will inspire us a lot.
Thank you

Hello @kiddoworksheets,
You are welcome.
If you found our support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
With Regards

Hello,
Thank you for letting us know about it.
However, we have some useful template tags as well which might help you too. Please check this documentation link.
With Regards

Hello @larquey,
Thank you for letting us know about the incompatibility issue.
Can you share your WordPress admin login credentials and site URL with us in a private reply so that we can debug and give you a better solution about it?
However, try disabling only “Bootstrap JS” from the WPDM UI settings by following this.
With Regards

Hello,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.4 of the WPDM PRO plugin. Please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Hi @aloette1978,
Hope you are well. We have released the latest version 6.0.4 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then.
If not, then please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hi @hdebeuf,
In our inspection, we found that you are using an older version of the WPDM Pro plugin. We have released the latest version 6.0.4 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then.
Thank you

Hi @resmedia,
Sorry for the inconvenience.
We have released the WPDM Accordion add-on update which is right now 2.0.1. Please update your add-on to the latest version or you can download it from here as well.
Also, please open a separate topic in the future with your issue so that we can track and give you a better solution ASAP.
Thank you

Hello @tpm00304,
1. Please follow and deactivate this add-on(Premium Packages - Sell Digital Products Securely) in order to disable the WPDM eCommerce functionality.
2. Glad to hear that.
Best Regards

Hello @scruffymonkeydm,
We have refunded your duplicate payment.
Thank you for your cooperationion.

Hello,
Hope you are doing great.
We tried to debug the issue by logging in to your website but it showed like this.
Please provide us with your valid WordPress admin login credentails.
Thank you

Hello @aloette1978,
In our inspection, we found that the form was processed successfully and showed like this.
If still, the problem exists then will you please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hello @stefanietrackerdesigns-com,
Glad you hear that your issue has been resolved.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
With Regards

Hi,
Welcome to the support forum.
Basically, the error means that there are some missing permissions.
You can change the user permission of a folder with an FTP Client. Detailed information can be found here.
You should check the permissions and either set them on 775 or 664, Depends on what kind of permissions are needed precisely.
Hope this helps!
With Regards

Hi @scruffymonkeydm,
Apology for the inconvenience.
I am forwarding your request to our accounts/sales team and soon they will let you know about it.
Thank you

Hello @tablelandsregionalcouncil,
Can you please share the related import file and your WordPress admin URL alongside login credentials in a private reply so that we can debug and give you a better solution?
Thank you

Hello,
Hope you are well.
In the last update, we moved tags to custom taxonomy to avoid the ambiguity with the post tags. Please use the following plugin to migrate tags:
https://www.dropbox.com/s/olxlius9wpy0rh4/wpdm-tag-importer.zip?dl=1
Please follow this as well.
Thank you

Hi,
You can remove a previously linked domain by following the below docs.

License

Thank you

Hi
Will you please share the related page/file/package URL or shortcode if you are using it with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hi @oliver-hernandezoslriskmanagement-com,
You are welcome.
If you found our support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
Thank you

Hi @pedrasriscas,
Please open a separate support topic in future so that we can track and give you a better solution ASAP.
However, Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hi @cleartouch,
I found some errors on your custom link template please check this.
Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, please let me know then.
Thank you