Humayon

Forum Replies Created

Viewing 25 posts - 2,226 through 2,250 (of 2,803 total)

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Jul 25, 2021 at 3:10 am in reply to: Elementor Full Width Post Template Error #158191

Spectator

Hi @apollosat,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.4 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the WPDM Page Templates add-ons as well which is right now version 1.1.0. Please update them, or you can download the latest WPDM Pro version from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details and site URL in a private reply for checking the issue.
Thank you

Jul 24, 2021 at 7:38 am in reply to: Missing an icon file & Question about WP PDF Viewer #158162

Spectator

Hello @webconsultant247,
Sorry for the late reply.
The update is almost ready and will be released within this week.
Our dev team is on Eid holiday and will start working from Sunday.
Please spare us some additional time.
Thank you for your patience and cooperation.

Jul 24, 2021 at 7:31 am in reply to: order_by not applying to update_date #158161

Spectator

Hi @rebeccagarrison,
Hope you are well and doing great.
If you want to order it by date, make the date a major column, and if you put field value order_by="update_date" on it then it will show packages/files based on date.
Here is the example.
I hope you understand now.
Thank you

Jul 24, 2021 at 4:00 am in reply to: MP4 files not supported? #158155

Spectator

Hi,
Glad to hear that it worked.
If you get some free moments, please give us a 5* here. It will inspire us a lot.
Thank you

Jul 24, 2021 at 3:56 am in reply to: Fatal Error #158153

Spectator

Hello @kiddoworksheets,
You are welcome.
If you found our support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
With Regards

Jul 24, 2021 at 3:04 am in reply to: Zero file size shown in 6.0.3 #158149

Spectator

Hello,
Thank you for letting us know about it.
However, we have some useful template tags as well which might help you too. Please check this documentation link.
With Regards

Jul 24, 2021 at 2:53 am in reply to: Incompatibility with the Kadence Virtue template #158148

Spectator

Hello @larquey,
Thank you for letting us know about the incompatibility issue.
Can you share your WordPress admin login credentials and site URL with us in a private reply so that we can debug and give you a better solution about it?
However, try disabling only “Bootstrap JS” from the WPDM UI settings by following this.
With Regards

Jul 23, 2021 at 8:41 am in reply to: Fatal Error #158118

Spectator

Hello,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.4 of the WPDM PRO plugin. Please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Jul 23, 2021 at 8:23 am in reply to: Plugin Updating Issues #158111

Spectator

Hi @aloette1978,
Hope you are well. We have released the latest version 6.0.4 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then.
If not, then please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Jul 23, 2021 at 8:09 am in reply to: Wrong [icon] in template #158109

Spectator

Hi @hdebeuf,
In our inspection, we found that you are using an older version of the WPDM Pro plugin. We have released the latest version 6.0.4 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then.
Thank you

Jul 23, 2021 at 7:56 am in reply to: Use Accordion plugin, is displayed on page … but not expanding #158107

Spectator

Hi @resmedia,
Sorry for the inconvenience.
We have released the WPDM Accordion add-on update which is right now 2.0.1. Please update your add-on to the latest version or you can download it from here as well.
Also, please open a separate topic in the future with your issue so that we can track and give you a better solution ASAP.
Thank you

Jul 23, 2021 at 7:46 am in reply to: how to uninstall the ecommerce function and is there a limit to download? #158105

Spectator

Hello @tpm00304,
1. Please follow and deactivate this add-on(Premium Packages - Sell Digital Products Securely) in order to disable the WPDM eCommerce functionality.
2. Glad to hear that.
Best Regards

Jul 22, 2021 at 7:02 am in reply to: Charged Twice #158070

Spectator

Hello @scruffymonkeydm,
We have refunded your duplicate payment.
Thank you for your cooperationion.

Jul 22, 2021 at 5:02 am in reply to: Plugin Updating Issues #158066

Spectator

Hello,
Hope you are doing great.
We tried to debug the issue by logging in to your website but it showed like this.
Please provide us with your valid WordPress admin login credentails.
Thank you

Jul 22, 2021 at 4:59 am in reply to: Registration Form isn’t working #158065

Spectator

Hello @aloette1978,
In our inspection, we found that the form was processed successfully and showed like this.
If still, the problem exists then will you please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Jul 22, 2021 at 4:46 am in reply to: Select Files button not working #158064

Spectator

Hello @stefanietrackerdesigns-com,
Glad you hear that your issue has been resolved.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
With Regards

Jul 22, 2021 at 4:42 am in reply to: Warning: mkdir(): Permission denied.. #158063

Spectator

Hi,
Welcome to the support forum.
Basically, the error means that there are some missing permissions.
You can change the user permission of a folder with an FTP Client. Detailed information can be found here.
You should check the permissions and either set them on 775 or 664, Depends on what kind of permissions are needed precisely.
Hope this helps!
With Regards

Jul 22, 2021 at 4:37 am in reply to: Charged Twice #158062

Spectator

Hi @scruffymonkeydm,
Apology for the inconvenience.
I am forwarding your request to our accounts/sales team and soon they will let you know about it.
Thank you

Jul 22, 2021 at 4:35 am in reply to: Exporting/Importing from one site to another #158061

Spectator

Hello @tablelandsregionalcouncil,
Can you please share the related import file and your WordPress admin URL alongside login credentials in a private reply so that we can debug and give you a better solution?
Thank you

Jul 22, 2021 at 4:33 am in reply to: After resent update all Tags are gone #158060

Spectator

Hello,
Hope you are well.
In the last update, we moved tags to custom taxonomy to avoid the ambiguity with the post tags. Please use the following plugin to migrate tags:
https://www.dropbox.com/s/olxlius9wpy0rh4/wpdm-tag-importer.zip?dl=1
Please follow this as well.
Thank you

Jul 22, 2021 at 4:27 am in reply to: Invalid license key message after changing domain name #158059

Spectator

Hi,
You can remove a previously linked domain by following the below docs.

License

Thank you

Jul 22, 2021 at 4:03 am in reply to: How to Insert Next Previous To Packages In Attire Theme #158058

Spectator

Hi
Will you please share the related page/file/package URL or shortcode if you are using it with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Jul 22, 2021 at 4:00 am in reply to: Again problems with updating plugin #158057

Spectator

Hi @oliver-hernandezoslriskmanagement-com,
You are welcome.
If you found our support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
Thank you

Jul 22, 2021 at 3:37 am in reply to: Downloads page not displaying after update to newest version #158056

Spectator

Hi @pedrasriscas,
Please open a separate support topic in future so that we can track and give you a better solution ASAP.
However, Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Jul 22, 2021 at 3:35 am in reply to: Downloads page not displaying after update to newest version #158055

Spectator

Hi @cleartouch,
I found some errors on your custom link template please check this.
Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, please let me know then.
Thank you

Viewing 25 posts - 2,226 through 2,250 (of 2,803 total)

← 1 2 3 … 89 90 91 … 111 112 113 →