Humayon

Hello @nrodes,
Glad to hear that your issue has been resolved.
If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Cheers!

Hello @sehdcomm,
In my inspection, I found that you are using the free version of the WPDM plugin while you said that you have purchased the Download Manager Pro.
So, please download your latest version of WPDM Pro from here.
After that remove the free version and then install the latest WPDM Pro.
Hopefully, your issue will be solved.
Thank you

Hello @zwanets,
We have found that your order is linked to another account which is yrshaik@gmail.com.
You need to log in to that account to activate auto-update or download the latest version.
Also, I have tested that the Tabs are working fine with the latest version of WPDM Pro.
Thank you

Hello @thethaosocc,
Sorry for the inconvenience.
Please provide your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Hi @Hello @webdigit,
In our inspection, we found that you are using the older version of the WPDM Pro.
We have released the latest version 6.0.5 of the WPDM PRO plugin and add-ons.
Please update the plugin, or you can download it from here.
I hope it will work fine then.
Thank you

Hi @leopoldo,
Sorry for the inconvenience.
Please use the WPDM Packages widget instead by following this.
Then it should look like this.
Thank you

Hello @pittaadmin,
In my inspection, I found that everything is working fine and nothing is broken at all. Please check this.
Also, you are using an older version of the WPDM Pro.
We have released the latest version 6.0.5 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then.
Thank you

Hello @pittaadmin,
Hope you are doing great.
Please provide us with your temporary wp-admin login details in a private reply for checking the issue.
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hello @webdigit,
Sorry for the inconvenience.
In our test environment, the email lock is working fine.
Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
It will help me to quickly figure out the issue and squash it immediately.
Thank you

Hello @elcon1966gmail-com-au,
Template tags work only in page/link templates.
However, Please watch this screencast I just made for you.
Hope now you will be able to use the above-mentioned tags effectively.
Thank you

Hi @francisvictor2019gmail-com,
Sorry for the inconvenience.
Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
However, please open a separate ticket in the future by describing your issues properly. So, that we can track better and give you a solution ASAP.
Thank you.

Hello,
Your link-template ID was wrong that’s why it was not working. Please check now I have adjusted it and it’s working fine now.
Adjustments details can be found here.
It’s showing like this now.
Thank you

Hi @hughworm,
Thank you for sharing the codes with us.
I am going to forward this to our core development team and they will review it carefully.
Best regards for your cooperation.

Hello @zwanets,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.5 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you.

Hi @abakar-musalaev,
You have to renew the order in order to get the latest updated version of WPDM Pro.
However, somehow the popup is not working. Here, please check this screencast I just made for you.
Also, please cooperate with us by providing your temporary admin login info in a private reply so that we can check it properly.
Thank you

Hi @pnovsyd,
Can you please let us know elaborately that what issues you are facing right now?
Also, please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
However, please open a separate ticket in the future by describing your issues properly there so that we can track and give you a solution ASAP.
Thank you

Hello @caorda,
If you found our support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
Thank you.

Hello @cm2media,
Sorry for the inconvenience.
You are using old codes in your currently activated theme. That’s why it’s showing such errors.
You need to change \WPDM\libs\Crypt to \WPDM\__\Crypt.
I hope your problem will be solved.
Thank you

Hello @worsin,
Hope you are doing great.
In order to implement the above-mentioned functionality please contact our customization team through the below email address or link.
customize@wpdownloadmanager.com
or
You may knock here as well:
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade
Thank you

Hi @sehdcomm,
Thank you for the credentials. But unfortunately, I see that the plugin section is missing in the admin panel like this.
Can you please enable it or give me proper admin privileges so that I can check the installed plugins and versions?
It’s required for debugging properly. Hope you understand.
With Regards

Hello,
The below CSS was hiding the form that’s why it was showing as a blank box and I just corrected it.
https://share.getcloudapp.com/2NulYZNG
If you take a closer look in the shortcode there is a login="1" param. If you set the param value to 0 then it will not show the login form and users will be able to view the page entirely without login.
Hope you understand now.
Thank you

Hello @srinexusaftermarket-com,
Welcome to the support forum.
Will you please let us know a bit more about which pop up you are mentioning?
You can provide us with a screenshot using this tool.
Also, it will be very cooperative if you share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Hello @nrodes,
Sorry for the inconvenience.
First of all, make sure that you are using the latest version of the WPDM Pro 6.0.5 and WPDM – Form Lock add-on 1.9.0.
If still, the problem exists then please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Hello @mikemuller,
Hope you are well.
Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Hello @aloette1978,
Sorry for the inconvenience.
In my inspection, I found that everything is showing fine and files are getting attached properly as well.
Please have a look at this.
Thank you