Humayon

Hello @adigold,
Hope you are well.
First of all, make sure that you are using the latest version of the WPDM plugin because it’s working fine in our test environment.
Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
However, if still, the problem exists, then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Thank You

Hi @andreas-tietztopometric-de,
The page template was not selected that’s why it was showing such an error. I just selected the related page template like this and it’s working fine now.
Please check this package which is working fine now.
With Regards

Hello @pixelproduction,
Please check now we have adjusted your issue.
Also, it’ll be adjusted in the next plugin update.
However, in my inspection, I found that you are using the way older version of the WPDM Pro. Please update it to the latest version which is right now 6.0.8.
You can check the changelog in the below link.

WordPress Download Manager Pro Change Log

Thank You

Hi,
Please create a screencast by describing your problem using LOOM and then share the URL with us.
You can follow this as refference.
Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank You

Hello,
[download_link] template tag is working fine as well.
Can you please cooperate with us by arranging a TeamViewer session so that our senior dev debug the issue properly?
Thank You

Hi @nickdietzel,
Hope you are well. And sorry for the inconvenience.
In our inspection redirect link is working fine.
Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hello @thehaiccna,
Simply just deactivate and then reactivate the plugin should solve the issue.
If, still the problem exists then please open a separate forum topic by describing the issue properly there with your admin-login credentials in a private reply.
Thank You

Hello,
Sorry for the late reply and glad to hear that the issue has been resolved.
Feel free to contact us again for further assistance and we will gladly help you.
Thank You

Hi @hifispin,
Hope you are well.
You can either reupload the file through the admin package editor by selecting this option or you can use Downloads > Assets Manager in order to replace old files with new ones.
Thank You

Hi @digitallikesrl-com,
First of all please update your WPDM copy to the latest version which is right now 6.0.8.
Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
Thank You

Hi @digitallikesrl-com,
Hope you are well and doing great.
In my inspection, I found that the Advanced Access Control add-on is working fine.
Have a look at this.
If I am wrong then can you please elaborate a bit more about the issue?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
With Regards

Hello @paymentollancecom,
Please check now we have adjusted your issue and the purchase is working fine now.
Thank You for your patience and cooperation.
Best Regards

Hello @mstix,
Sorry for the inconvenience.
I have found the issue and forwarded it to our core development team. Hopefully, it’ll be fixed ASAP and mostly in the next update.
Also, if I will let you know if I will get any updates from the dev team.
Thank you for your patience and cooperation.
With Regards