Humayon

Hello @bebold,
Hope you are well.
Thank you for your great suggestion.
I have forwarded your request to our core development team and hopefully, in the upcoming update, it’ll be adjusted.
With Regards

Hi,
Have you passed and configured all the required parameters on that shortcode or did you just copy and pasted the original shortcode from the plugin page?
For example categories="example1,example2".
Also, you didn’t provide us with your admin login credentials to check and configure it properly.
Thanks.

Hello,
The page you have shared is showing like this.
However, Can you please clear your site cache? Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
Also, Pdf viewer is disabled with lazy download for security reasons. You can disable lazy downloads for specific packages.
Thanks

Hello,
It’s a native WordPress function and not related to WPDM.
If it’s returning false then it means that there is some misconfiguration in the custom roles to restrict access plugin configuration/functionality.
Hope you understand.
Thanks

Hi,
Sorry for the inconvenience.
In that case, please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists so that I can check and give you a better solution ASAP.
Thanks.

Hello,
Sorry for the inconvenience.
Archive one is named as WPDM Directory Add-on.
Also, please don’t use the WPDM – TinyMce Button add-on as we are going to remove it ASAP. Because everyone is tending to use Gutenberg and WordPress is also recommending to use it.
However, if you cooperate with us by providing your admin login credentials and related page/package URL then we will set up the shortcode for you. Maybe you are inserting the shortcode wrong that’s why it’s not working.
Please, copy and use the exact shortcode from the add-on page or let us do it for you.

WPDM Directory Add-on

Regards

Hi @omar301293,
Hope you are doing great.
After installing the PDF Viewer add-on make sure to turn off this option which should open the pdf files in pop up.
Thanks

Hi @cm2media,
How you have sent the theme?
You can upload it into google drive and share the link here in a private reply.
Thanks

Hi @poppydesignstudio,
Sorry for the inconvenience.
In that case, please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
It will be very cooperative if you share your order ID and associated email address as well.
Thank You

Hi,
I haven’t disabled anything on the test link.
Let me know if you need more assistance and clarification regarding this matter.
Best Regards

Hello,
Welcome to the support forum.
Please follow the below docs properly which should resolve the license issue.

License

Thanks.

Hello @innovie,
Please open a new separate forum topic and provide your related file download password with the admin login credentials in a private reply so that we can debug and give you a better solution.
Thank You

Hello,
On which page or which download you are trying and not working?
Please share the URL with us.
However, I have created a test download here and it’s working fine.
Make sure that you have attached all files by using this setting.
Thanks.

Hello,
I have tested with jstable=1 in this page on your staging server and it’s working fine.
Thank You

Hello,
Let me know if you still face any issue while using the shortcode.
Thanks

Hi,
You are welcome.
Also, thank you for sharing it with us.
Best Regards

It was caching issue. I just clear the cache and it’s working fine now.
Thanks

Hello,
Please check now you should be able to upload a file through here.
Thanks.

Hi,
Please follow this to make a post private.
Also, right-click on the taskbar icon to take a screenshot or hit the keyboard “print screen” key.
Thanks

Hello,
I have replied to your other topic.
Please continue there.
Regards

Hi,
Sorry for the inconvenience.
Please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you share some screenshots using this tool which represents the issue properly.
Thank You

Hello,
Hope you are well.
You will find the shortcode details and related shortcodes on the add-on page.

WPDM Directory Add-on

However, in order to obtain the demo look, please use [wpdm_category_blocks categories="slug1,slug2..." cols=4 button_color="green|blue|purple|primary|info|warning|danger|success|#colorcode" hover_color="primary-hover|info-hover|warning-hover|danger-hover|success-hover|#colorcode"] shortcode.
Let me know if you need further guidance regarding this matter.
Thank You

Hello,
I have replied on your similar topic.
Please continue there.
Thank You

Hi,
If you check the documentation then you should be able to find the shortcodes specifically [wpdm_archive_filter items_per_page="10" template="default" cols=1].
The shortcode will generate this layout from where you will able to filter documents by following this.
Regards

Hi,
Please check now we have adjusted your issue.
We have released the Advanced custom field add-on update and also updated it on your website.
Thank You