Humayon

Hi,

Auto-install sometimes fails due to auth error or server file permission issue.

However, you can always download any add-on from the below link.

User Dashboard

Have a good day!

Hello,

Can you please confirm with the latest Pro version that downloads are showing or not?

You can download it from here.

Regards

Hello @blackangel,

Are you facing the exact same issue?

Also, please open a separate forum topic in the future.

Thanks.

Hi,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Regards

Hello,

Got feedback from our dev team and they found that the Booking Calendar plugin is causing conflict as the plugin is also adding bootstrap js file.

With Regards

Hello there,

Greetings and Welcome!

First of please try to reload the page one more time after clearing your browser, website and CDN caches if you have any.

Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.

If still, the problem exists then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

I am looking forward to hearing back from you soon.

With Regards

Hello,

Currently, we don’t have any staging websites.

However, please provide us with your live website access and make sure that the IP is in the whitelist.

Thanks

Hello,

We require some additional info like

Which PRO version you were using before?

Which older free version is showing all downloads?

Thanks.

Hello There,

Please check now your issue has been resolved.

For future reference, if the issue occurs again simplyy just deactivate and reactivate the Premium Packages - Sell Digital Products Securely add-on will resolve the issue.

Thanks.

Hello,

I have checked and it seems only one download file is present.

Have you used the PRO version before or was a completely free user?

Also, other users updated haven’t faced the issue.

Have you tried with the older version in case the downloads are getting back or not?

Thanks.

Hello,

First of all, Can you please clear your site cache? Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.

I have tried to check the issue in-depth but it seems you have changed the login details.

Please provide us with your valid login credentials one more time.

Thanks.

Hello,

Since most of the users are moving to Gutenberg so we have stopped maintaining the WPDM Extended Shortcode add-on.

So, it’s creating the wrong shortcode and that’s why it’s not working.

Please update your shortcode accordingly from the below page.

WPDM Directory Add-on

Thank You

Hello,

The login credentials you have shared above is not currently working.

Please check this: https://share.getcloudapp.com/04uLY5pK.

Let us know the valid one.

Thanks

Hi,

It shouldn’t happen as other users did the same.

However, it might happen due to other issues.

Please, share your admin login and related page.

Thanks.

Hello,

I have checked your video.

Please make sure that you are using the latest version of WPDM and its related add-on.

If the problem still exists then provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

Thanks.

Hi there,

First of all, deactivate and then delete the older version.

After that reinstall and activate the newser version which should resolve the errors.

Thanks.

Hello,

Greetings and Welcome.

Please make sure that you are using the latest version of WPDM.

Let us know then.

Regards

Hello,

Thank you for the clarifications.

Directory add-on got updated recently that’s why it’s showing 4.3.5 now. Don’t worry about it.

Also, to disable auto-renew simply send an order note from the order details page.

Deactivating,auto-renew will also prevent you from getting regular updates.

With Regards

Hello @duportde,

Greetings and Welcome!

First of all please make sure that you are also using the latest version of the WPDM Directory add-on which is right now 4.3.3.

Apart from that please find and use the correct shortcode with exact valid parameters from the below documentation link.

WPDM Directory Add-on

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

Have a good day!

Hello @flakeyguide,

Hope you are well. And sorry for the inconvenience.

First of all please make sure that you are using the latest version of the WPDM plugin.

I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

However, it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Thank you

Hi,

As it’s in the development stage, so it will take a bit of time and will be released once it’s ready.

Please cooperate and spare us some time.

Thanks

Hello @networkguy,

Hope you are well.

One drive add-on is getting re-coded.

So, it needs additional time.

Please cooperate and spare us some additional time.

Thanks