Page 45 – WordPress Download Manager

Mar 10, 2022 at 3:30 pm in reply to: Column Width in Tables not working #169598

Humayon

Spectator

Hi there,

Thank you for your query.

We are checking your issue and will let you know an update about it.

Thanks.

Mar 10, 2022 at 12:57 pm in reply to: Pro package installed but features not available in settings #169594

Humayon

Spectator

Hello there,

Glad to. hear that you found it.

Have a good day.

Mar 10, 2022 at 10:17 am in reply to: No way to update plugin #169582

Humayon

Spectator

Hello there,

You’re welcome. Feel free to contact us again for further assistance.

Have a good day.

Mar 9, 2022 at 4:36 pm in reply to: Paypal not working #169543

Humayon

Spectator

Hello,

Thank you for writing back to us.

Can you please share the link where the premium package payment is unresponsive? FYI if you use Membership, then it requires Premium Packages as well.

Apart from that, currently, we don’t have any integration with TutorLMS and WooCommerce.

With Regards

Mar 9, 2022 at 4:31 pm in reply to: change font style #169542

Humayon

Spectator

Hello there,

We will release an update within next Monday Which will resolve the font issue.

So please cooperate and spare us some time

Thanks

Mar 9, 2022 at 8:07 am in reply to: Paypal not working #169515

Humayon

Spectator

Hi there,

Please check now we have adjusted your Paypal issue.

It was happening due to the conflict with WC PayPal.

Apart from that, you may use our premium package plugin to sell the items instead of WC if you don’t require shipping.

Premium Packages – Sell Digital Products Securely

Regards

Mar 9, 2022 at 6:27 am in reply to: Account dashboard shows download time in UTC instead of the time zone #169504

Humayon

Spectator

This reply has been marked as private.

Mar 9, 2022 at 5:11 am in reply to: Account dashboard shows download time in UTC instead of the time zone #169496

Humayon

Spectator

Hello there,

We have released an update.

Please update your copy to the latest version which should resolve the issue.

WordPress Download Manager Pro Change Log

Thanks.

Mar 8, 2022 at 1:26 pm in reply to: change font style #169467

Humayon

Spectator

Hello there,

Thank you for writing back to us.

Regarding your questions

1. Please add the below CSS code.

.w3eden .modal-content {
  font-family: Poppins, Helvetica, Arial, sans-serif !important;
}

2. Please add the below CSS code.

section.__wpdm_gb_section.__wpdm_gb_package {
    text-align: center;
}

3. Please add the below CSS code.

.w3eden .btn {
    line-height: 2.2;
}

I hope that helps and answers your query.

Mar 8, 2022 at 1:04 pm in reply to: Paypal not working #169461

Humayon

Spectator

Hello

Greetings for the day!

I have checked your mentioned link, and it seems the Paypal popup is appearing appropriately.

Have a look at this reference screencast: https://www.loom.com/share/64661647d0a2489a9a93675c4a7c0a83

Have you managed to fix the issue? Let me know if I am getting it wrong.

Regards

Mar 8, 2022 at 10:20 am in reply to: Account dashboard shows download time in UTC instead of the time zone #169453

Humayon

Spectator

Hi there,

We have found the issue and it will be adjusted with the future update.

Thank you for your cooperation and patience.

Regards

Mar 8, 2022 at 6:09 am in reply to: change font style #169422

Humayon

Spectator

Hello there,

Greetings for the day!

Please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

Thank You

Mar 8, 2022 at 5:04 am in reply to: No way to update plugin #169417

Humayon

Spectator

Hello @stopframemedia,

Thank you for your query.

Auto-install sometimes fails due to auth error or server file permission issue.

However, you always can download any add-on from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and install it.

You might need to clear the cache before downloading from the dashboard.

Feel free to us know for further assistance.

Mar 8, 2022 at 4:49 am in reply to: Unable to update #169416

Humayon

Spectator

Hello @asandage,

I hope you are well.

You can acquire your license key by following the below link.

License

Thanks

Mar 6, 2022 at 4:46 pm in reply to: Account dashboard shows download time in UTC instead of the time zone #169292

Humayon

Spectator

Hello there,

Thank you for the clarification.

We are checking your issue and will let you know about it.

Regards

Mar 6, 2022 at 10:54 am in reply to: Account dashboard shows download time in UTC instead of the time zone #169269

Humayon

Spectator

Hello there,

Hi @growingthegardener,

Greetings and Welcome to the support forum.

Please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

However, it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Thank you

Mar 6, 2022 at 7:04 am in reply to: Download links do nothing when clicked #169259

Humayon

Spectator

Hi @growingthegardener,

Greetings and Welcome to the support forum.

Please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?

It helps me to quickly figure out the issue and squash it immediately.

Thank you

Mar 5, 2022 at 4:59 am in reply to: Plugin error when trying to download large file #169213

Humayon

Spectator

Hi there,

Greetings and Welcome.

First of all, please try after disabling this option: https://jmp.sh/L2osbnn.

If still, the problem exists then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

Regards

Mar 5, 2022 at 2:57 am in reply to: Chrome non effettua il downloader #169206

Humayon

Spectator

Hello there,

Glad to hear that your issue has been resolved.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Have a good day!

Mar 4, 2022 at 9:01 am in reply to: Chrome non effettua il downloader #169158

Humayon

Spectator

Hi @epa69,

Greetings and Welcome!

I have checked your website, and it seems the download is not working due to the mixed content error. Please check this: https://prnt.sc/y_r8bU8298-i.

To resolve this issue, you can follow this documentation: https://www.wpbeginner.com/plugins/how-to-fix-the-mixed-content-error-in-wordpress-step-by-step/.

If the problem still exists, don’t hesitate to get in touch with your hosting.

Thanks

Mar 4, 2022 at 6:24 am in reply to: Change the download button label #169149

Humayon

Spectator

Hello @diego,

Thank you for your query.

Please open your query in a separate topic.

This will help us to track and reply in a timely manner.

Regards

Mar 2, 2022 at 8:51 am in reply to: folders and subfolders for individual users #169012

Humayon

Spectator

Hi there,

Thank you for writing back to us.

Based on your query, it seems it requires customization.

Please drop a mail to our customization team here: customize@wpdownloadmanager.com
or
You may knock to the customized team here to style your categories, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade

Regards

Mar 1, 2022 at 4:27 am in reply to: Doc preview only works after page refreshed #168935

Humayon

Spectator

Hi @ravindramvp,

Please open a separate forum topic for your issue with details.

Thanks

Feb 27, 2022 at 7:17 am in reply to: ERROR #168844

Humayon

Spectator

Hi there,

Thank you for writing back to us.

Can you please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue?

Also, please share the related page/file/package URL with us where the issue exists.

I am looking forward to hearing back from you.

Feb 26, 2022 at 12:42 pm in reply to: Change the download button label #168822

Humayon

Spectator

Hello,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Regards

Humayon

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