Humayon

Hi @solsqd

Welcome to the support forum.

We have tested your reported issue in our testing environment and it’s working fine.

However, based on the error log it seems the error is generated from your theme.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Seventeen, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

If you are not sure how to go about it, we’ll be glad to help. Please share your website credentials as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Dear @marianda,

Thank you for writing back to us.

You can check the PDF viewer demo from the below demo page.

WordPress PDF Viewer

Specifically: https://try.wpdownloadmanager.com/download/pdf-viewer/

Also, please check our terms and conditions on the below page:

Terms & Conditions

Let us know if you need further clarification regarding this.

With Regards

Hi @tostox,

Greetings for the day and thank you for writing back to us!

Please follow our below documentation to fix the vertical appearance issue.

How To Customize The Admin Screen Using “Screen Options” For Better UI?

Let us know if you need further assistance regarding this.

Regards

Hi @rrohaan,

Thank you for your cooperation.

Please check now we have resolved your issue, and downloads are now fully functional.

Use the staging website WPDM plugin to your live website, and the issue will be resolved.

Have a good day!

Hi @blueskycreative,

Thank you for your query.

Unfortunately, as of now, it’s not possible to redirect to the dashboard page without using a shortcode.

However, thanks for your idea, we may add this in a future release.

Regards

Hello @arnodheros,

Thank you for the details.

Exclude from the search result option is not available yet, but it will be available with the next update of the WPDM Pro version.

Have a good day!

Hi @arnodheros,

Welcome to the support forum.

It’s hard to determine the issue without looking at your website.

Please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.

Also, please share the related page/file/package URL with us where the issue exists.

We are looking forward to hearing back from you.

Regards

Hello @rrohaan,

Thank you for the details.

We are currently investigating your reported issue.

Don’t worry; rest assured that you will get a response while we have an update.

We appreciate your patience and cooperation regarding this.

With Regards

Hi @abc1kids,

Greetings for the day.

Please send an order note from the order details page to cancel the auto-renewal.

Thanks

Hello,

Thank you for writing back to us.

You can post your request in our feature request section below.

Download Manager Pro Feature Request

Have a good day!

Hi @pierreg,

Thank you for your query.

To achieve such referred functionality, you need the WordPress PDF Viewer add-on.

WordPress PDF Viewer

Also, make sure that you use the Single Column With Doc Previewas a page template in the package edit section. Here’s the reference screenshot: https://prnt.sc/eSe21yHqHA8N

Let us know if you have any questions regarding this.

Regards

Hello @thomaskylanderdiosenticse,

Thank you for writing back to us.

You can restrict downloads for certain email domains by specifying them to the WPDM Block Emails section located under the WPDM settings section which will prevent that certain emails. Here’s the reference screenshot: https://jmp.sh/6Guz9iZ

Unfortunately, as of now, WPDM does not have an option to verify whether the email address exists or not.

But thank you for your idea, I will discuss it with our dev team and if feasible we will surely add this in a future update.

Regards

Hi @mary231090

Greetings for the day!

We’ll need to take a closer look to see why this might be happening as it’s not occurring in our test environment. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Seventeen, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hi @glowfish,

Thank you for your query.

Please open a separate forum topic for your query.

It will help us to track and solve your issue in a timely manner.

Regards

Hello @colinbrinson,

Greetings for the day!

To implement the redirection functionality you might need to consult our customization team.

Please leave an email here: customize@wpdownloadmanager.com

or
You may knock to the customized team through this link: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade

Thanks.

Hello @abmg,

It seems you are using an older version of WordPress.

Please update your WordPress version which should resolve the issue.

Thanks

Hi @abmg,

Thank you for providing us with the error details.

However, Can you please let us know which version of WPDM and WordPress you are using?

I am looking forward to hearing back from you.

Regards

Hello,

I have checked your download-manager-files folder, and it seems the below-marked files are not present there, and that’s why it’s showing such errors.

https://prnt.sc/WEVIFc1STiMN

Please check this screencast where I have explained everything: https://www.loom.com/share/d4d4d48f73424267ad872c3d5a7045a9

Thanks.

Hi @iandowne,

Greetings for the day.

I have tested your reported issue in our local testing environment and it’s working appropriately.

Make sure that you are using the latest version of the WPDM and Archive/Directory add-on.

However, please check the updated shortcode and use the valid parameter orderby="title" from our documentation page.

WPDM Directory Add-on

Thanks

Hello,

Thank you for your reply.

In that case can you please provide us with the CSV file so that we can verify it for you?

Make sure your provided link works as you can test it in the incognito browser.

Regards

Hi,

Glad to hear that your issue has been resolved.

Have a good day!