Humayon

Hello,

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hello,

Thank you for your reply.

Unfortunately, as of now, we don’t provide support over email.

Can you please specify your requirement here in a private reply so that we can check and suggest you a better solution to it?

I hope you understand and will cooperate with us accordingly.

With Regards

Hi,

Thank you for your reply.

Please apply the code mentioned earlier in your currently active theme’s functions.php file, which should resolve the issue.

Regards

Hi,

Thank you for the Infos.

We have checked and found that 3 of your orders are active, and none of them expired.

Auto-update sometimes fails due to auth error or server file permission issue; however, you can always download the latest version of the plugin from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and install.

Have a good day.

Hi @tienhung,

Thank you for writing to us.

Based on your previous question, please check the below answers accordingly.

1. We sent an email notification 7 days before the auto-renewal.
Please check our refund policy from here: https://www.wpdownloadmanager.com/terms-and-conditions/.

2. To cancel the auto-renewal process, please send an order note from the order details page.
However, if you cancel, you will lose future updates containing new features and improvements.

Best Regards

Hello,

Thank you for your reply.

In this case, can you please provide us with your Order ID and associated email ID so we can check and let you know?

Regards

Hi @margaridabarreto28,

Welcome to the support forum.

Can you please let us know which code you are referring to? so that we can give you a better solution about it.

Thanks.

Hi,

Thank you for writing back to us.

I am going to forward it to our related dev team.

They will check and adjust the issue accordingly.

Regards

Hi,

Welcome to the support forum.

I’m not sure if I fully understood your question. Could you please provide more details of your requirement? If you could provide some screenshots/screencasts, that would help greatly.

I’d like to let you know, that we request screenshots/screencasts as they really help us understand customer issues precisely and avoid confusion/misunderstanding. This makes it easier to understand, debug, and resolve an issue ASAP. In most cases, the written description leads us nowhere and we have to constantly ask for more details.

Though the screenshot/screencasts requirement might not make any sense from your perspective, we request that only to serve our customers faster and better.

Thanks for understanding!

Hi,

We hope you are well.

Can you please let us know what functionality you are looking for?

Also, have you checked our plugin demo before?

Apart from that, please check our refund policy from here: https://www.wpdownloadmanager.com/terms-and-conditions/

Regards

Hi,

Greetings for the day.

Can you please download the latest version of WPDM from your dashboard and install it again?

Feel free to reach back and report your findings.

Regards

HI,

Thank you for your reply.

Either delete the old version and install the new one or overwrite the old one by installing the new one.

Both will work, and you will not lose any data.

However, for safety, we always recommend taking a backup before updating.

Regards

Hello @ubiwhere,

Greetings for the day.

Please send an order note from the order details page to cancel the auto-renewal.

However, If you cancel, you will not get any future updates containing improvements and new features.

Thanks.

Hello,

Thank you for writing back to us.

Sometimes update does not show due to auth error or server file permission issue, however, you always can download the updated plugin from here: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and install.

Regards

Hello,

Thank you for writing back to us.

Please use the updated shortcode by following the below documentation page should resolve the issue.

WPDM Directory Add-on

With Regards

Hello,

Thank you for your cooperation.

We found that

Order #59e6194f60f9d has not been renewed yet for this year and #59e6194f60f9dalso is not expired yet.

However, you will find all of your active orders at the bottom of this order list.

Let us know if you have any questions regarding this.

Regards

Hi @markusgolla,

Greetings for the day.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

If you are not sure how to go about it, we’ll be glad to help. Please share your website credentials as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hi @arvindkh,

Thank you for your query.

As it’s a resolved thread, we recommend you open a new thread regarding your issue, which will help us track and resolve the issue promptly.

Regards

Hello,

Apology for the delayed response as we were on vacation.

I have forwarded your problem to our related accounts department, and we will let you know an update as soon as we have it.

Please spare us some additional time.

Regards

Hi,

Thank you for the details.

Based on the error log, it appears that the WPDM Directory Add-on AKA WPDM Archive Page is outdated.

Can you please update it to the latest version(4.4.4) and then let us know whether a similar issue is appearing or not?

Regards

Hello @clopified,

We hope you are well.

To update the WPDM main plugin, please click the Save Settings one more time for the license key option from Downloads > Settings > License, and then try to update the plugin from the wp-admin > plugins panel.

The saving settings for the license key option from Downloads > Settings > License will regenerate the access token, and the plugin will be updated.

Let us know how it goes.

Regards

Hello,

Thank you for your patience.

Please configure your category page template like this: https://prnt.sc/At7bQYlrxWCI, which should resolve the issue.

Regards

Hi,

Greetings for the day.

We want let you know that unfortunately, as of now only WPDM template tags supports inside a template rather than shortcode.

But thanks for your concern, I am going to forward this to our core development team and if feasible then we will add the support in a future release.

Also, you can add this in our Pro feature request section: https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/

Best Regards

Hi,

Apology for the delayed response.

Our team is currently is in vacation.

We will get back to you once our team will return from the vacation.

Thank you for being so cooperative.

Hello,

Apology for the inconvenience.

I have forwarded your issue to our related department and will get back to you once we have any updates.

Please cooperate with us by providing some additional time.

With Regards