Forum Replies Created
Hello @bustamante,
Thank you for your reply.
Since this is a resolved query, so I suggest you open a new thread for your new queries.
It will help us to track and resolve the issue in a timely manner.
I hope you understand.
Regards
Hello,
Thank you for your concern.
If you are using the latest version of the WPDM plugin then you don’t need to worry about it as we have patched/fixed the vulnerability issue in the latest version.
Please check our changelog here: https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/
Let us know if you have any questions regarding this.
Have a good day.
Hello,
Thank you for your reply.
Since your initial query has been resolved, so I suggest you open a new thread for your new queries.
It will help us to track and resolve the issue in a timely manner.
I hope you understand.
Regards
Hi,
Greetings for the day.
Please send an order note from the order details page to disable auto-renewal.
If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.
Have a good day.
Hi,
The update is almost ready and will be released within 48 hours.
Please spare us some additional time.
With Regards
Hello,
Thank you for your concern.
I have forwarded your thought to our concerned development team and they are checking this.
Also, they have ensured that it’s been added to their to-do list and will be implemented with the future release.
Regards
Hello,
Thank you for your reply.
The enable the Select Membersoption please use the below add-on which will appear like this: https://prnt.sc/ay_3I3gcaX_K
Hello,
Glad to hear that and thank you for your reply.
If you need help with anything else, feel free to open a new ticket.
Have a good day.
Hi,
The cron URL ( https://plataformavcm.uautonoma.cl/?cron_sen=1 ) needs to be publicly accessible.
Regards
Hello,
Thank you for writing back to us.
For reliability, either you might need to add cron from the hosting control page: https://blog.cpanel.com/how-to-configure-a-cron-job/ or use any external service like https://www.easycron.com/.
With Regards
Hello,
Greetings for the day.
Unfortunately, as of now, we don’t have such features in the WPDM plugin.
But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.
Have a good day!
Hello,
Please add {his site url}?cron_sen=1 to cron at 3 hours interval should resolve the issue.
With Regards
Hello,
It shouldn’t cause such a problem.
If the problem still exists then please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel. For saving settings again for the license key option from Downloads > Settings > License, that will regenerate the access token.
Thus the plugin will be updated.
Feel free to reach back and report your findings.
Regards
Hi,
Thank you for your reply.
We are checking the issue from our end and will let you know about it ASAP.
Please spare us some time.
Hello,
Thank you for your query.
Can you please confirm that you are using the latest version?
Also, are you getting other notifications?
We are looking forward to hearing back from you.
Regards
Hello,
Thank you for the credentials.
We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
This is a general debugging process that all WordPress support teams perform to find 90% of the problems.
Feel free to reach back and report your findings.
Regards
Hello,
Thank you for writing to us.
Please send an order note from the order details page to disable auto-renewal.
If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.
Have a good day.
Hello,
Thank you for writing to us.
Please send an order note from the order details page to disable auto-renewal.
If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.
Have a good day.
Hello,
Thank you for your reply.
Can you please reshare the image using this app as you can see the image is not visible: https://prnt.sc/MFkQ90-YwUC_
Also, based on the previous details, it seems the issue is related to the theme, have you tried with a default WordPress theme (Twenty Twenty) to check whether a similar issue is appearing or not?
With Regards
Hello,
We hope you are well.
Unfortunately, as of now, we don’t have such features in the WPDM plugin.
But thanks for your suggestion. I’ll forward your thought to our concerned development team, and if feasible, we will surely add this feature in our future update.
Alternatively, yes you can delete old that so that starting date is more recent.
Regards
Hello,
We hope you are well.
It is hard to determine the issue without looking into your website.
I request you to please share your website credentials in a private reply so I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
We are looking forward to hearing from you.