Humayon

Hello @yatowear,

Thank you for writng to us.

Can you please let us know how can we replicate the scenario in our testing site?

It will be very cooperative if you provide us with some screenshots or screencasts to reproduce the issue.

We are looking forward to hearing back from you.

Hi,

The update is available now.

Please update your copy and let us know about it.

Regards

Hello,

We are checking your issue and will let you know once we have any updates.

Please spare us some time.

Regards

Hello,

Thank you for writing to us.

First of all please ensure that you are using the latest version of the WPDM plugin.

If still, the problem exists then We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try once again after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Hi,

Let us know if you still need assistance regarding this matter.

Regards

Hello,

Apology for the inconvnience.

Could you please share your associated order ID and email address so that we can check and let you know about it?

Looking forward to hearing back from you.

Regards

Hi,

Thank you for your reply.

We’ve updated the newsletter plugin on your site, which should resolve the notification issue.

However, the tab issue is due to a js error which is not coming from our plugin and causing the from other-third party plugins.

Here’s what you can do to find the root cause of the issue,

Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

With Regards

Hi,

Thank you for your reply.

We are checking your issue and will let you know once we have any updates.

Please cooperate and spare us some time.

Regards

Hello,

Thank you for your reply.

As you have opened a new thread please continue there.

Regards

Hello,

Thank you for your reply.

In this case can you please provide us with your login credentials in a private reply to check the issue?

Regards

Hi,

Greetings for the day.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

If you are not sure how to go about it, we’ll be glad to help. Please share your website credentials as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

Please let me know how that goes. I will be happy to help with any further assistance you might need.