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Humayon

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Viewing 25 posts - 651 through 675 (of 2,803 total)
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Sep 27, 2022 at 5:09 am in reply to: Download Previous Versions? #178436

Humayon
Spectator
This reply has been marked as private.
Sep 27, 2022 at 4:07 am in reply to: eCommerce Pack doesn’t include the 2checkout payment gateway #178433

Humayon
Spectator

Hi,

Please check now we have added the referred payment gateway to your associated account.

Regards

Sep 26, 2022 at 1:43 pm in reply to: This card type is not supported #178418

Humayon
Spectator

Hello,

Thank you for letting us know.

Also, we will investigate further so that other users will no longer face such an issue.

Regards

Sep 26, 2022 at 11:33 am in reply to: eCommerce Pack doesn’t include the 2checkout payment gateway #178405

Humayon
Spectator

Hello,

Thank you for writing to us.

We are checking your issue and let you know about it ASAP.

Regards

Sep 26, 2022 at 8:43 am in reply to: Trying to double charge me with subscription #178395

Humayon
Spectator

Hi,

Thank you for your reply.

Please check now the issue has been resolved.

Regards

Sep 26, 2022 at 8:27 am in reply to: PDF showing as _BL #178393

Humayon
Spectator

Hello,

Thank you for your reply.

Sure, please feel free to reach back when you will be available.

Have a good day.

Sep 26, 2022 at 6:03 am in reply to: Download Previous Versions? #178386

Humayon
Spectator

Hello,

Greetings for the day.

Can you please let us know whether you are facing any issues or not with the latest version as there is no major change between both versions?

Please check the changelog from here: https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/.

Further, if you still need the older version please provide us with your associated order ID.

With Regards

Sep 26, 2022 at 5:22 am in reply to: This card type is not supported #178382

Humayon
Spectator

Hello,

Thank you for writing to us.

To check the issue and help you further please provide me with your associated order ID.

We are looking forward to hearing back from you.

Regards

Sep 25, 2022 at 4:16 am in reply to: Trying to double charge me with subscription #178368

Humayon
Spectator

Hello,

Apology for the inconvinience.

Can you please share your order ID and associated email so that we can check and let you know the update?

Regards

Sep 25, 2022 at 4:13 am in reply to: PDF showing as _BL #178366

Humayon
Spectator

Hello,

Thank you for writing to us.

First, the image you have attached is not appearing and looks like it’s broken.

Could you please clarify the issue in detail? Exactly what kind of issue are you facing right now? You can share a screencast using Loom or you can take a screenshot using Lightshot. This will help us to understand the issue correctly.

Let us know if you have any other questions or if you want to know any more information!

Looking forward to hearing from you.

Regards

Sep 24, 2022 at 6:58 am in reply to: Asset Manager shows only a “Home” folder with no files #178344

Humayon
Spectator
This reply has been marked as private.
Sep 24, 2022 at 3:31 am in reply to: File Manager Crashes Site #178338

Humayon
Spectator

Hi,

Thank you for your query.

We have tested in our testing environment and it appears that the files directory is working fine.

First, please ensure that you are using the latest version of the WPDM plugin.

If still, the problem exists then We’ll need to look closely to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Regards

Sep 22, 2022 at 1:11 pm in reply to: Cancel an AutoRenew on existing order #178307

Humayon
Spectator

Hello,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Sep 22, 2022 at 8:32 am in reply to: Asset Manager shows only a “Home” folder with no files #178290

Humayon
Spectator

Hello,

Thank you for writing back to us.

It’s working fine in our testing environment.

If possible please provide us with staging website access so that we can check and give you a better solution.

Looking forward to hearing back from you.

Sep 22, 2022 at 6:32 am in reply to: PHP 8.0 – Site breaking with Download Manager Pro #178286

Humayon
Spectator

Hello,

Thank you for writing to us.

First please ensure that you are using the latest version of the WPDM plugin.

Also, based on the error it appears that the issue is not only occurring due to WPDM but also for other third-party plugins as well.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Regards

Sep 22, 2022 at 4:54 am in reply to: manager free limit per user #178276

Humayon
Spectator

Hello,

Greetings and Welcome to the support forum.

To achieve the functionality you may check our Download Limit add-on.

Download Limit

Let us know if you have any questions regarding this.

Sep 22, 2022 at 4:43 am in reply to: Subscription Problems #178275

Humayon
Spectator

Hi,

Thank you for writing to us.

Please send your order ID and associated email to check further.

With Regards

Sep 21, 2022 at 5:20 am in reply to: Cancel the recurring support and payment #178227

Humayon
Spectator

Hello,

If you send the order note from the accounts details page then our corresponding accounts team will process it.

Regards

Sep 21, 2022 at 5:06 am in reply to: Asset Manager shows only a “Home” folder with no files #178224

Humayon
Spectator

Hi,

Thank you for your query.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

If you are not sure how to go about it, we’ll be glad to help. Please share your website credentials as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Sep 20, 2022 at 12:33 pm in reply to: Cant find Newsletters and AutoResponder Plugin included in the Full Access Pack #178198

Humayon
Spectator

Hello,

The plugin use wp cron to check newsletter schedule and then sends them, but wp cron is not very reliable, so, if you don’t want to rely on wp cron, you can setup a cron job from your hosting control panel for the URL http://your-site-name.com/?cron_handle=1 with call interval 5 to 30 mins.

If you don’t know how to configure it then please get in touch with your hosting support.

Thanks.

Sep 20, 2022 at 8:54 am in reply to: Cancel the recurring support and payment #178185

Humayon
Spectator

Hi,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Sep 20, 2022 at 6:00 am in reply to: Cant find Newsletters and AutoResponder Plugin included in the Full Access Pack #178176

Humayon
Spectator

Hello,

Thank you for writing back to us.

We are checking your query and will get back to you accordingly.

We appreciate your patience and cooperation regarding this.

Sep 20, 2022 at 5:21 am in reply to: Video Previews (from templates) Stopped Working #178172

Humayon
Spectator

Hi,

Thank you for writing to us.

The video preview is working fine in our testing environment.

We’ll need to look closely to see why this might be happening. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Sep 20, 2022 at 5:18 am in reply to: Password protect file section does not appear in media library #178170

Humayon
Spectator

Hello,

Greetings for the day.

We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

If you are not sure how to go about it, we’ll be glad to help. Please share your website credentials as mentioned below so that we can take a look and help you asap.

# Website Login URL
# Username
# Password

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Sep 19, 2022 at 6:15 am in reply to: Error #178133

Humayon
Spectator

Hello,

Thank you for writing to us.

We are currently, investing your reported issue and we will let you know an update about it ASAP.

Please cooperate and spare us some time.

Regards

Viewing 25 posts - 651 through 675 (of 2,803 total)
1 2 3 … 26 27 28 … 111 112 113