Humayon

Hello,

Thank you for your reply.

First, we tried to check the issue by logging into your website however, it’s not working: https://www.loom.com/share/649e5f7b9384494daf6793216a17e2a6.

Also, Cookies are blocked and not supported by your browser. You must enable cookies to use WordPress” error is not occurring due to WPDM.

To ensure that it’s from WPDM or not, simply temporarily deactivate the plugin and check whether the issue is appearing or not. If yes, then it’s not occurring due to the WPDM plugin.

Most probably, due to the security or cache plugin installed on your site causing the issue.

You may find this documentation helpful regarding this: https://wp-staging.com/how-to-fix-the-error-cookies-are-blocked-or-not-supported-by-your-browser/

Regards

Hi @jorgesotolongo,

Thank you for writing to us.

Please follow the suggestions mentioned above.

Also, please open a separate topic for your issue, which will help us track and respond promptly.

Regards

Hello,

We are currently, investigating your reported issue.

We will let you know about it once we have any updates.

We appreciate your patience and cooperation regarding this.

Regards

Hi,

Thank you for being so cooperative.

Please check now your referred issue has been resolved.

Regards

Hello,

Thank you for your reply.

Please share the related CSV file with us, so that we can check and give you a better solution about it.

We are looking forward to hearing back from you.

Regards

Hi,

Thank you for your reply.

yes, sure please search.

Have a good day.

Regards

Hello,

Thank you for writing to us.

First, please ensure that you are using both the WPDM and Membership add-ons’ latest versions.

After that please use the updated shortcode by following our documentation: https://www.wpdownloadmanager.com/doc/wordpress-pro-membership-shortcodes/

Regards

Hello,

Thank you for writing to us.

We are currently, investigating the issue and once we have any update about it we will let you know immediately.

We appreciate your patience and cooperation regarding this.

Regards

Hi,

Thank you for your reply.

No, I haven’t changed any theme or setting on your website.

It seems the download is working fine now with a single download button press: https://www.loom.com/share/a5a9f7d874ab4f969c5d71bdb9532406

Please try one more time after clearing your browser and caching plugin caching.

Regards

Hello,

Thank you for writing to us.

First, please ensure that you are using the latest version of the WPDM plugin.

However, We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

This is a general debugging process that all WordPress support teams perform to find 90% of the problems.

We are looking forward to hearing back from you.

Regards

Hello,

Thank you for writing to us.

We are investigating your reported issue and we will let you know about it.

We appreciate or patience and cooperation regarding this.

Regards

Hello,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

You may find this screencast helpful as well: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

Have a good day.

Hi,

Thank you for your reply.

Please send your associated order ID to check the status.

Regards