Forum Replies Created
Hello,
Thank you for writing to us.
We have tested with the latest version of WPDM and it appears that there is no such error appearing.
We’ll need to take a closer look to see why this might be happening. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
This is a general debugging process that all WordPress support teams perform to find 90% of the problems.
If you are not sure how to go about it, we’ll be glad to help. Please share your website credentials as mentioned below so that we can take a look and help you asap.
# Website Login URL
# Username
# Password
# Related page URL
Please let me know how that goes. I will be happy to help with any further assistance you might need.
Hi,
Greetings for the day.
First please ensure that you are using the latest version of WPDM Pro and the WPDM Archive Page add-on.
If, still the problem exists then I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
Hello,
Thank you for your reply.
We appreciate your patience and cooperation regarding this.
Regards
Hello,
Thank you for your reply.
Unfortunately, as of now, it’s not possible to change to the free version.
However, we can ensure that it will be added with the upcoming free plugin update.
Regards
Hello,
Greetings for the day.
We want to let you know that actually, we don’t keep the older versions of the add-on.
If your subscription is active then you may send us error details, and we will try our best to solve the issue.
Regards
Hello,
Thank you for your reply.
Our dev team confirmed that it will be added with the upcoming update.
We appreciate your patience and cooperation regarding this.
Regards
Hello,
Thank you for your reply.
We need some additional information, like on which page you are using the WPDM Packages Gutenberg block.
Also, for debugging purposes, we need your permission to deactivate other plugins and may need to switch to the default theme temporarily.
Regards
Hello,
Thank you for writing to us.
We have tested your reported issue and it’s working fine in our testing environment.
However, It is hard to determine the issue without looking at your website.
I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
We are looking forward to hearing from you.
Hi,
Thank you for your reply.
Since your latest query is different from the initial one, so we suggest you open a new thread which will help us to track and respond in a timely manner.
We appreciate your understanding regarding this.
Regards
Hello,
It’s not showing because you might be using WPDM free version.
The field will show in the WPDM Pro version only.
Thanks
Hi,
We want to let you know that commission has been added.
Please check.
Regards
Hello,
Thank you for your reply.
As of now, it’s not possible to change the message to a popup message.
However, you can customize the text by following this: https://prnt.sc/kSau9t0Ps_ET
Regards
Hello,
Thank you for your reply.
The WPDM Default Values is an add-on which doesn’t require a license key separately.
With Regards
Hello,
Thank you for writing to us.
Please share your order ID so that we can check.
Also, you may find this documentation helpful regarding this: https://www.wpdownloadmanager.com/doc/settings/license/
Regards
Hello,
You can allow .apk and .exe files by following this screenshot: https://prnt.sc/Agi_odGlkDNH
And to resolve the issue please Unmask the download link by following this: https://prnt.sc/9BBxbkVp0HU2
Thanks
Hi,
It seems you have added a file via a remote server/URL.
Can you please try after adding the file thru the Server or drop file here option: https://prnt.sc/ahiAHavYHLyh to check whether the issue is getting resolved?
Regards
Hello,
Thank you for letting us know.
We are checking from our side and will let you know about it.
Regards
Hi,
Thank you for writing to us.
Please send an order note from the order details page to disable auto-renewal by following this: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872
If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.
Have a good day.
Hi,
Thank you for writing to us.
Can you please try after increasing your server resource limit to check as we are not facing any issues in our testing environment?
Also, Here is what you can do to check further:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
This is a general debugging process that all WordPress support teams perform to find 90% of the problems.
Regards
Hi,
Greetings for the day.
Regarding Download issue
1. Please disable this option to resolve the issue: https://prnt.sc/52-cXpfOye0t
Regarding Security issues:
We are checking your request and will let you know an update when we have any.
Regards
Hi,
Thank you for writing to us.
It is hard to determine the issue without looking at your website.
I request you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
# Related webage URL
We are looking forward to hearing from you.
Regards
Hello,
Thank you for your reply.
Please share your associated order ID and email ID so that we can check further.
Regards